New chatbot answers questions about processing times and contact details

14.5.2018 9.13
Press release

The Finnish Immigration Service has now introduced its new chatbot, Kamu. During the pilot stage, Kamu will answer frequently asked questions about processing times for applications and about the contact details of the Finnish Immigration Service.

Kamu is available on all pages on the website. You can ask questions in either English or Finnish.

The Finnish Immigration Service’s Kamu chatbot is a virtual customer servant that makes use of artificial intelligence. To provide correct and up-to-date information, the chatbot is being continually trained. The answers provided by the chatbot are written by experts at the Finnish Immigration Service, but these people cannot be reached through the chatbot.

Continuous improvement

In the early days, the chatbot will not be able to answer all questions; the service selection is limited. The pilot stage will run for a few weeks, and the feedback received will be used to improve Kamu. New topics will be introduced in the future, as will answers in Swedish.

Please bear in mind that you should not enter your personal information or other confidential information related to your application in the chatbot.

To provide feedback on the chatbot, close the chat window. A feedback view will be displayed.

Not a replacement for other customer service operations

Available around the clock, Kamu will help to expand and improve the Immigration Service’s customer service selection. In addition to chatbot, customers will be served through the same channels as before.

Customer bulletin