Exceptions to the opening hours of our customer service number during the summer
From 24 June to 2 August 2019, our customer service number, 0295 419 600, is open from 9.00 to 15.00.
Please note that the customer service number will close at 12.00 on the day before Midsummer Eve, Thursday 20 June, and that the telephone service will not be open on Midsummer Eve, Friday 21 June. The opening hours of all our service numbers can be found here.
Our customer service number receives a large number of calls during the summer
Our customer service number is often busy during the summer months, and it may take longer than usual for us to answer your call.
Before you call us:
- Pose your question to our chatbot Kamu! Kamu is available on our website and offers general advice.
- See the Frequently Asked Questions page.
- Use the Processing Time Checker to find out how long the processing of your application will take.
We apologise for any inconvenience the exceptions may cause.