Queues for waiting numbers are meant for urgent matters

During spring, new appointments have been added to our online appointment system and now there are appointments available for the following three months. Not all our customers have been able to find a suitable appointment because our service points have been busy.

Waiting numbers are meant for customers who are not able to handle their matter by booking an appointment. From the beginning of June, we will serve customers with waiting numbers whose permit or passport is about to expire within three months so that we are able to serve as many urgent customers with waiting numbers as possible. If necessary, we will book an appointment for the other customers so that they can handle their matters.

It will be easier and more convenient for you if you book an appointment in advance to handle your matter. You can come to the service point only a short while before the booked appointment and you do not have to wait for a long time. When an appointment has been booked in advance, the official will also have the opportunity to prepare for the appointment in advance.

To be able to handle your matter you have to complete the application form in advance in all matters apart from passport applications either in our e-service Enter Finland or on a paper form. You can find more information about handling your matter at our service points on our website.

If you are visiting the service point to queue with a waiting number, please wait for your turn. We cannot take into account waiting lists that have been created by the customers themselves. We hand out waiting numbers to the persons in the queue according to when they arrive.

12.6. The bulletin was edited: the word "primarily" was removed.