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Handling matters during the coronavirus epidemic

On this page, you will find updated instructions on how the coronavirus outbreak affects visits to service points and Finnish missions. For instructions about applying, see the pages and Answers to frequently asked questions can be found on the page

You have booked an appointment at a service point in Finland 

Please use Enter Finland whenever possible. You are required to visit a service point within three months of the date when you submitted your application.

If you have booked an appointment at a service point, you can handle your matter as usual. 

Things to remember before you visit a service point:

  • Please use Enter Finland whenever possible. When you log in with online bank credentials and apply for an extended permit, you do not necessarily need to visit a service point to identify yourself. Read more about strong identification at
  • Do not bring any additional documents directly to the service point. Instead, use the online service Enter Finland or send your documents by email or by post. If you have booked an appointment to prove your identity, bring your attachments with you to the appointment.
  • Come to the service point shortly before your appointment is due to begin. Show your appointment confirmation to the security guard.
  • We recommend that you wear a face mask. You can bring your own mask. Unfortunately, we cannot hand out masks to all customers who visit our service points. Please read carefully the Recommendation and instructions on the use of face masks on THL’s website. When you are indoors in our service points, please wear a mask following the recommendations. In the waiting room, allow a sufficient safety distance between yourself and other people in the room.
  • Due to the coronavirus situation, we may have to limit the number of customers in the waiting areas. This means that you may have to wait for your turn longer than usual outside the service point premises when visiting a service point.
  • If you have been abroad, you should check whether the quarantine recommendation applies to you. If you have visited a country that is subject to border control, it is recommended that you go out only if it is absolutely necessary. You can check whether the recommendation applies to you on the website of the Finnish institute for health and welfare at Travel and the coronavirus pandemic.
  • Do not come to our service point if you have any flu symptoms at all. Remember to cancel your appointment if you cannot attend. Book a new appointment only when you are completely recovered. 
  • Our appointment system is open as usual. 
  • If you cannot attend an appointment at our service point, remember to cancel your appointment in the appointment system. An unattended appointment that has not been cancelled will cost you 50 euros.

Thank you for following these instructions and for helping us protect our customers and employees from potential infections!

You are coming to a service point to handle your matter with a waiting number

If your matter is urgent, you can visit a service point and take a waiting number. The waiting numbers are only intended for submitting applications. You cannot visit a service point if you are ill. 

Follow the updates on the situation concerning the missions at the websites and

You have to visit a Finnish mission to identify yourself within three months of the date on which you submit your application via Enter Finland.

If you have questions about your residence permit card delivery, contact the mission where you have handled your matter. For information about the situation with your mission, see the website

Keep checking the Ministry for Foreign Affairs’ and the Finnish Immigration Service’s bulletins for updates.