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Are you applying for a residence permit, EU registration or citizenship? Use the Kamu chatbot to check how your application is progressing!

Publication date 8.12.2020 10.32
Press release

The Finnish Immigration Service’s chatbot, Kamu, will now inform you of where your application stands in the process for applications waiting for a decision. Kamu will check the progress of your application among other submitted applications with the same case type and processing basis.

You can find the Kamu chatbot at the and the Enter Finland website.

Would you like to know your application’s place in the queue? Here is what you should do:

1. Click on the Kamu chatbot on the lower right corner of the or Enter Finland website.

2. Type the following text in the Kamu bot: 

Check place in queue

3. When Kamu asks for your diary number, type it in. If you do not know your diary number, ask Kamu: “Where can I find the diary number?” After that, Kamu will tell you how to find your diary number in an online application or paper application. 

4. When you write your diary number in the Kamu bot, Kamu will tell you where your application stands in the process. 

The Kamu service is available in Finnish and English.

Why does Kamu need a diary number?

The diary number does not reveal your identity or any details about your application. It ensures a certain and information secure way to find out how your application is progressing. 

Your place in the queue does not tell you how soon you will get a decision

We resolve most of the applications in the order in which they were first submitted. However, the processing time of applications varies depending on different permit criteria. As a result, you may get a decision quickly even if there is a large number of applications ahead of your application in the queue. 

You cannot get information about your place in the queue in all situations

If there are fewer than 20 applications ahead of your application, you will not receive detailed information about your place in the queue. Instead, Kamu will tell you that your application will be resolved soon. 

If your application has been waiting for a decision for more than 18 months, you will not usually receive information about your place in the queue. For more information about processing times, see

Kamu provides you with more detailed information about the processing of your application

Kamu provides you with more detailed information about the status of your application than the processing time checker. For this reason, the information about your place in the queue will be removed from the processing time checker. You will still be able to assess the expected processing time for your application using the processing time checker at