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Frequently asked questions: Online service Enter Finland

Using the online service 

How do I use Enter Finland?

For instructions on how to use the online service, see the page Online services.

Attachments 

It is possible to upload only one document as an attachment, but I have several files that concern the same matter. How can I combine my files into a single document?

Open the files with a word-processing programme (for example Word) and combine them into a single document. If possible, save the document as a PDF file.

You can combine images in the same way. If you have an image-processing programme, you can use it to combine images.

Do not reduce the file size too much so that the files are easy to read.

Remember to pay attention to data security, especially if you use a public computer or programmes available on websites.

You can also watch this video: Adding documents to your application in Enter Finland

The maximum size for an attachment is 4 megabytes but my files are larger than that. How can I make them smaller?

You can reduce the file size of your documents when scanning them. In the scanner settings, select 150 dpi as resolution, for instance. Resolution regulates the level of detail in the scanned image.

If the attachment is an image, you can reduce its size by opening the file in an image processing programme, reduce the size of the image and then save the file again.

How can I expedite an application so that it will be processed urgently?

Read more about requests to expedite on the website migri.fi. 

Messages from the online service 

I received an automatic message from Enter Finland. When does Enter Finland send automatic messages, and can I stop them?

A notification is sent by email and text message in the following situations: 

1) A request for additional information has been sent to you. 

2) You have been sent a decision to read. 

3) The additional information you submitted has been received. 

4) Your reply to a request for additional information has been received. 

5) A status message is sent to you every three weeks (residence permit applications) or every three months (citizenship applications) until a decision has been made on the application. 

Automatic messages cannot be turned off.

I did not receive an automatic message when I was supposed to. For example I didn't receive a message when I replied to a supplement request. How can I know for sure that you have received my reply?

You can be sure that we have received your reply if the application events show that the reply has been sent and if the application attachments contain the documents you have sent.

We cannot guarantee that the automatic messages will be delivered successfully. That is why we always recommend that you check the status of your application yourself by logging in every once in a while. 

How the online service works 

How can I make sure that the document I sent to you in Enter Finland has been received?

You can be sure that we have received your documents if the application events show that the reply has been sent and if the application attachments contain the documents you have sent.

According to Enter Finland, the processing ground of my application has been changed. What does it mean?

Choosing the right application form can sometimes be difficult. For example, if an applicant who has applied for a residence permit for an employed person could get a residence permit as a specialist, we will process the application according to the processing ground where the waiting time is shorter and the decision more likely to be positive. 

However, this change is made only when it benefits the applicant and when the basic reason for applying stays the same (employment, family ties, studies). For example, a residence permit application on the basis of family ties is never processed as a residence permit application for employment. 

The information about a changed processing ground is not visible in Enter Finland, which is why the application events and the estimated processing time may no longer be valid for your application. However, the information on whether or not there has been a decision will always be shown correctly in Enter Finland.

I declared when applying that my employer will use Enter Finland for Employers but I heard they can’t use it after all. What should I do?

In that case, you yourself should submit the documents and information your employer was supposed to provide, such as your employment contract or the appendix TEM 0.54 with your employer’s signature. To submit the documents, use the link 'Send additional information' in Enter Finland. 

For a detailed list of all the required documents, see the website Migri.fi or the final section of the paper application. Do not make a new application.

Why can't I change my name and date of birth when I'm filling in an application?

These two pieces of information appear on your application exactly as you have entered them into your user account. You gave this information when you created your account. If your name has changed, first change your name on the 'My account' page. Then fill in your application again.

Please remember that you can only use this service to apply for a residence permit or an EU registration for yourself, or to apply for a permanent residence permit or a residence permit on the basis of family ties for a child who is in your care. Your employer or spouse cannot submit an application on your behalf. 
 

Strong identification

What does strong identification mean?

Strong identification means proving your identity online. You are using strong identification when you log in to the online service Enter Finland with your Finnish online banking credentials, mobile certificate or Citizen Certificate.

How to use strong identification in Enter Finland?

Log in to the online service Enter Finland using your Finnish online banking credentials, Citizen Certificate or mobile certificate. When you log in to the online service with one of these three options, you are using strong identification.

What is the difference between banking credentials, a mobile certificate and a Citizen Certificate?

You will get banking credentials from your bank when you sign an agreement with the bank. Banking credentials are your electronic identity document.

A mobile certificate, also called the Mobile ID, is the certificate in the SIM card of your phone. You can start using the mobile certificate by contacting your mobile service provider.

For more information about the mobile certificate, visit the website ‘Mobiilivarmenne’.

The Citizen Certificate is contained in the personal identity card issued by the police or, if you are abroad, a Finnish mission (embassy or consulate).

For more information about the Citizen Certificate, see the website of the Digital and Population Data Services Agency.

Why should I log in to Enter Finland using strong identification?

By using strong identification, you can prove your identity online and pay for your application safely in Enter Finland.

If you apply for an extended permit and are using strong identification in Enter Finland, you may possibly

  • avoid visiting a service point, and
  • save time.

I used strong electronic identification but Enter Finland still told me that I must visit a service point. Why?

The following are the most common reasons for having to visit a service point of the Finnish Immigration Service to prove your identity even when you have used strong electronic identification:

  • You did not attach the retrieval code of a digital passport photo to your application.
  • You did not pay the fee for your application on Enter Finland before you submitted it.
  • You have not used the same Enter Finland account earlier when applying for a permit.
  • You have created a new user account in Enter Finland when applying for an extended permit.
    • Do not create a new user account in Enter Finland. Instead, you should update your earlier account.
  • You are under 18.
  • More than 5 years have passed since the last time you were fingerprinted.
  • You do not have a valid residence permit.
  • You have not shown a passport issued by your home country to the Finnish Immigration Service or the police.
  • The entry ban imposed on you by Finland is still in force.

I already have a user account in Enter Finland. How do I update it to an account with strong identification?

This is how to update your account:

1. In the menu, select ‘My Account’.

2. Select ‘Change now’ to get to the Suomi.fi login page. There you can log in to the online service using strong electronic identification, for example your Finnish online banking credentials.

After you have logged in to the service using strong identification, your account will be updated to an account with strong identification. Now you will always have to log in to your account using strong identification.

Remember to update your account to an account with strong identification before applying for an extended permit.

If you submitted your application before updating your account, you will unfortunately have to visit a service point.

I submitted my application by email. Can I change the application to an application with strong identification afterwards? Can I avoid visiting a service point that way?

Unfortunately, you will have to visit a service point after submitting your application by email.

If you log in to Enter Finland with your Finnish online banking credentials, for example, you may not have to visit a service point. You can also update your Enter Finland account to an account with strong identification before submitting your application.

How do I know if I need to visit a service point?

Enter Finland will tell you whether you need to visit a service point or not

If you do not need to visit a service point, Enter Finland will show you the following message:

"You do not need to visit a service point

Congratulations, your application is now pending! You do not need to visit a Finnish Immigration Service service point, because we already have all necessary information. If we need more information from you while the application is being processed, we will contact you. The service point you chose is stated below. If you have already booked an appointment at a Finnish Immigration Service service point, cancel it in the appointment system. Instructions on how to cancel an appointment can be found at migri.fi/ajanvaraus.

(your selected service point)"

If you do need to visit a service point, Enter Finland will show you the following message:

"Visit your service point

You need to visit a Finnish Immigration Service service point within three months to verify your identity. At the same visit, you will show the official the original versions of the attachments to your application. You can find more detailed information on what you need to bring with you on the page Visiting a service point.

Book an appointment in our online service. You can book an appointment at any service point. You can find instructions on the page How to book an appointment.

Due to the coronavirus situation, the identification period of three months has been temporarily extended. We will tell you when the temporary arrangement ends. Follow the Finnish Immigration Service’s bulletins at migri.fi/coronavirus.

Here are the most common reasons for having to visit a service point even if you used strong identification.

The service point you selected in the application is:

x"

Do I have to pay for my visit at a service point when I am applying for an extended permit?

Visiting a service point is free of charge. However, it will take more of your time. When you use strong identification, you may not have to visit a service point at all when applying for an extended permit.

Can I avoid visiting a service point when I am applying for a residence permit or Finnish citizenship?

Unfortunately, you will have to visit a service point when you apply for your first residence permit, a permanent residence permit or Finnish citizenship.

When you submit your application via the online service Enter Finland, you must prove your identity at a service point of the Finnish Immigration Service or, if you are abroad, at a Finnish mission (embassy or consulate). During the same visit, you must present the originals of the documents that you have attached to your application, and possibly give your fingerprints for a residence permit card.

Usually you must prove your identity at a service point or at a mission within three months of submitting your application in Enter Finland. Now the time limit for proving your identity has been extended until 31 December 2021. For more information, see: en/handling-matters-during-the-coronavirus-epidemic.

What will happen if I do not use strong identification?

If you do not use strong identification, you will have to visit a service point. Because of the visit, submitting the application for an extended permit will take more of your time.