Skip to Content

Service number

Service number

Call the Finnish Immigration Service’s service number for Ukraine-related questions: 0295 790 605. The number is open from Monday to Friday at 8.30–12 and 13–15.30.

  • On 28 September 2023, the Council of the European Union decided to extend the temporary protection mechanism until 4 March 2025. Our customer guidance services do not yet have any further information about the matter.  For further information, please follow the pages Customer bulletins and Temporary protection

Services provided by other authorities

Entry and customs clearance

The Finnish Border Guard is responsible for controlling the borders of Finland and provides information about border traffic.

The Finnish Food Authority monitors the safety and quality of food, the health and well-being of animals, and products used in agricultural and forestry production.

The Finnish Customs controls goods traffic and collects customs duties and other taxes and charges levied on import goods.

Working, studying and living in Finland

TE-services give advice on how to look for work and offer people services to help find employment.

The Ministry of Economic Affairs and Employment of Finland is responsible for matters related to enterprises, working life, consumers as well as labour migration and integration.

The Finnish Tax Administration is responsible for taxation and tax collection in Finland.

The occupational safety and health authorities (Regional State Administrative Agencies) supervise Finnish workplaces and issue advice related to employment relationships, occupational safety, work discrimination, and inappropriate treatment at work.

Kela, the Social Insurance Institution of Finland, provides social security coverage for people living in Finland through the different stages of their lives.

The Finnish National Agency for Education and the Study In Finland service provide information about studying in Finland.

Helping Ukrainians

The Ministry of Interior is responsible for Finland’s internal security and migration, and provides information about the situation in Ukraine. 

The Finnish Red Cross (FRC) helps people in times of crises in Finland and abroad.

The Assistance system for victims o human trafficking helps people to recognise human trafficking and offers help for victims of human trafficking.

Health and welfare

The Finnish institute for health and welfare (THL) provides reliable information on health and welfare.

THL’s data bank is a collection of health care instructions and materials in Ukrainian.

Other information

The Ministry of Interior is responsible for Finland’s internal security and migration.

The Finnish Government holds the supreme executive power in Finland. The Government actively informs people on the effects of the crisis in Ukraine.