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Give feedback

You can use our online feedback form to give us feedback about our services. You can also give us feedback by responding to our customer satisfaction survey. Your feedback will help us continue to improve our services and to give our customers better guidance.

To give feedback about a specific web page, you can reply to the ‘Did you find what you were looking for on this page?’ question on the bottom of each page. The question is shown only if you have accepted cookies in your browser.

Feedback form

You can use our feedback form ( to give us feedback.

When you use this form, please note that we will not respond to you. We will not respond to any feedback or contact requests that have been sent through the feedback form.

Customer satisfaction survey

We hope you have a few minutes to take our customer satisfaction survey. We would like to hear your opinion on where we have succeeded and what we could do better.

Participating in the survey is voluntary. Your answers cannot be linked to you personally. Your answers will not affect the processing of your case by the Finnish Immigration Service.

Click here to fill in the survey: Customer satisfaction survey

We value your feedback and thank you for your time!

If the survey link does not work, the survey is not open at the moment. The survey is open twice a year: in April and in October.

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