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Permits and citizenship

Automated messages

You can receive an email message from us when the processing stage of your application changes. The message is sent in Finnish, Swedish and English.

You will receive automated messages only if you have entered your email address in your application. If you have not entered your email address, you will not receive messages about the processing stage of your application.

Messages concerning applications submitted in Enter Finland will be sent to you by email and as text messages.

The service is used in most of the residence permit and citizenship applications. 
For reasons of data protection, all messages will not be sent to you, if 

  • your application is related to matters concerning international and humanitarian protection.
  • you have previously applied for international protection.
  • a non-disclosure for personal safety reasons has been recorded for you in the Population Information System.

You can receive messages in the following situations:

  • Your application has been received.
    • You will receive the message after you have proven your identity at a Finnish mission or at a service point of the Finnish Immigration Service.
  • Your application is waiting to be processed.
    • You will receive the message every two weeks.
    • If you are applying for a residence permit on the basis of employment (TTOL), self-employment or seasonal work, you will start receiving messages after a TE Office or an ELY Centre has made a partial decision on your application. 
  • The processing of your application has started.
  • Your application is being processed. 
    • If you are applying for a residence permit, you will receive the message every two weeks.
    • If you are applying for citizenship, you will receive the message every four weeks.  
  • The Finnish Immigration Service has sent you a request for additional information.
  • The Finnish Immigration Service has received the information you submitted to supplement your application.
  • The additional information you submitted has been received.
    • You will receive the message if you have supplemented your application on your own initiative, not by replying a request for additional information. 

If you applied in Enter Finland, you can also receive messages in the following situations: 

  • You have received a request for additional information in your Enter Finland account.
    • If you do not reply to a request for additional information in time, you will also receive a reminder.
  • You have received a message in your Enter Finland account.
    • You will receive the message if we want to inform you of a matter related to your application.  You do not need to reply to this message
  • You can now read the decision.
    • If you do not read the decision in five (5) days, you will also receive a message to remind you.

When your residence permit is about to expire,  

you can receive a message to remind you that your residence permit is about to expire.

If you are an employer, 

you can receive messages if you use the online service Enter Finland for Employers. You can receive an email message telling you that you have been sent a request to supplement the application or that you can read the decision in your Enter Finland for Employers account. Read more about when an employer can be informed about a decision.