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Permits and citizenship

Automated messages

We will send you automated messages containing updates about the processing stage of your application. You will receive these messages only if you have given your email address in your application. If your application form does not contain an email address, you will not receive automated messages about the processing stage of your application.

The messages are in Finnish, Swedish and English. You cannot reply to the messages.

If you have submitted an online application in the online service Enter Finland, we will send the automated messages by email and as text messages.

Automated messages are in use for most residence permit and citizenship applications. Co-applicants in citizenship applications will not receive separate messages. All messages related to the application are sent to the main applicant.

For reasons of data protection, all messages will not be sent to you, if 

  • your application is related to matters concerning international and humanitarian protection.
  • a non-disclosure for personal safety reasons has been recorded for you in the Population Information System.

You can receive messages in the following situations:

  • Your application has been received.
    • You will receive the message after you have proven your identity at a Finnish mission or at a service point of the Finnish Immigration Service.
  • Your application is waiting to be processed.
    • If you are applying for a residence permit, you will receive the message every 4 weeks.
    • If you are applying for citizenship, you will receive the first message after 4 weeks, the next message after 3 months and thereafter every 6 months.
    • If you are applying for a residence permit on the basis of self-employment, you will start receiving messages after an ELY Centre has made a partial decision on your application. 
  • The processing of your application has started.
  • Your application is being processed. 
    • If you are applying for a residence permit, you will receive the message every 4 weeks.
    • If you are applying for citizenship, you will receive the message every 4 weeks.  
  • The Finnish Immigration Service has sent you a request for additional information.
  • The Finnish Immigration Service has received the information you submitted to supplement your application.
  • The additional information you submitted has been received.
    • You will receive a message if you have supplemented your application on your own initiative in some other way than by replying to a request for additional information.
  • Your residence permit is about to expire.
    • You may receive a message reminding you that your residence permit will expire soon.
    • You will also receive instructions on how to avoid having to visit a service point when applying for an extended permit on Enter Finland. Read more on the page Identification.
  • Your residence permit card or residence card is about to expire.
    • You may receive a message reminding you that your card is about to expire. You will also receive instructions on how to avoid having to visit a service point when applying for an extended permit on Enter Finland. Read more on the page Identification.
  • You have submitted an application on Enter Finland and a request for additional information has arrived in your Enter Finland account.
    • If you do not reply to a request for additional information in time, you will also receive a reminder.
  • You have submitted an application on Enter Finland and a message has arrived in your Enter Finland account.
    • You will receive the message if we want to inform you of a matter related to your application. You do not need to reply to this message
  • You have submitted an application on Enter Finland and the decision is available there.

Employers can receive messages in the following situations:

You may receive automated messages if you are using Enter Finland for Employers. You can receive an email message telling you that you have been sent a request to supplement the application or that you can read the decision in your Enter Finland for Employers account. Read the page Employer’s role and obligations to see in which situations employers may be informed of a decision.