Finnish Immigration Service on social media
Videos produced by the Finnish Immigration Service are available on our YouTube channel.
The Finnish Immigration Service has a Facebook page for its clients. On the page, we share information and instructions on residence permits, citizenship and applying for asylum, among other things.
Our customer service advisor answers to frequently asked questions from clients on the page. For information security reasons, you cannot send private messages to us. We serve you in Finnish, English and Swedish on the page.
The Finnish Immigration Service has five Twitter accounts:
- its general profile @Maahanmuuttovir
- the profile of Juha Similä, Head of Section, Asylum Unit, @juha_simila
- the profile of Anna Lindström, Head of Section, Immigration Unit, @AnnaNLindstrom
- the profile of Aino Likitalo, Head of Press and Communications Services, @AinoLikitalo
the profile of Mikko Mäkinen, Deputy Director, Helsinki detention unit, @mikkomm.
The general profile is maintained by the Press and Communications Services of the Finnish Immigration Service, while the personal profiles are used by the public officials themselves.
We use Twitter to provide information about the Finnish Immigration Service, and to share current information, such as statistics. Twitter is a channel for dialogue and interaction, and for asking questions about matters within our area of responsibility.
As with any other channel, our communication on Twitter is fact-based and open. When appropriate, we express opinions based on the core values of the Finnish authorities, for example opposing racism or in support of basic and human rights and the rule of law.
Principles of dialogue
Our policy is to answer all relevant questions in accordance with the principle of equality. We do not engage in lengthy debates.
If necessary, we will refer a person asking a question to the appropriate authority if the question deals with matters beyond our jurisdiction.
The obligation to maintain confidentiality prevents us from commenting on matters related to individual customers.
We can block users from communicating with our profiles if they repeatedly send messages characterised by racism, criminal incitement or other forms of harassment. We will not notify users that they have been blocked.