Your new residence card will be delivered to a DB Schenker collection point
Once a decision has been issued, the card will be sent to your nearest DB Schenker collection point within 2 weeks. You will receive a notification of arrival by email and text message, containing the DB Schenker consignment number, the address of the collection point and the last day when the card is still available for collection. If you do not have a phone number or an email address, the DB Schenker notification of arrival will be sent to you by post.
When collecting your card, bring with you:
- the notice of arrival sent by DB Schenker indicating the item ID; and
- your customer number, in other words your PIN code. You can find your customer number in the certificate of a pending application provided by the Finnish Immigration Service or your old residence card.
- If you applied for a residence card in Enter Finland, you will find the certificate of a pending application in Enter Finland.
- If you applied on paper, you can pick up a certificate of a pending application from a service point of the Finnish Immigration Service.
If you are picking up a card on behalf of another person, you will not need a power of attorney. Bring the notice of arrival sent by DB Schenker and the customer number of the person whose card you are picking up.
