Residence permit card on the basis of temporary protection
If you are granted temporary protection, you will receive a residence permit card.
If you want a new residence permit card, we recommend that you apply for it online
You can apply for a new residence permit card in our online service Enter Finland. If you do so, you do not need to visit a service point. You can apply for a new card at any time as long as your residence permit is valid. You will receive your new card within approximately two weeks of submitting the application.
- If you have children who are under 18 years of age and who have received temporary protection in Finland, you can use Enter Finland to apply for new residence permit cards for them as well. However, you cannot use Enter Finland to apply for a residence permit card for a child who has turned 6 after he or she was granted temporary protection because, under law, your child’s fingerprints are required for the residence permit card. To apply for a residence permit card for a child who is at least 6 years old, you need to visit a service point of the Finnish Immigration Service to submit an application.
- Children who have reached the age of 15 can also apply for a new card independently in Enter Finland.
- If you are the representative of an unaccompanied minor, you can use Enter Finland to apply for a new residence permit card for the child.
How to apply for a new residence permit card in Enter Finland
First, you need to create a user account in Enter Finland. If you already have an account in Enter Finland, log in and move to section ‘Fill in and submit an application’. If you do not have a user account, read the following instructions on how to create a user account:
- When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Create a user account’.
- To create a user account with your email address, click the button ‘Create an account using your email address’ on the right-hand side of the page.
- Alternatively, you can create an account using a Suomi.fi or eIDAS identification if you have Finnish online banking credentials, for instance.
- Clicking the email button will open the form ‘Create a user account with your email address’.
- Fill in the form with the information requested: First name, last name, date of birth, email address and your Finnish mobile phone number. The phone number is optional. If you do not have a Finnish phone number, please leave the field empty. In addition, please make sure that you write your name and your date of birth in exactly the same form as they are written on your current residence permit card.
- Choose a password. Enter the password again under ‘Password (again)’.
- Read the terms of use of the service and tick the box ‘I have read and I accept the terms of use’.
- Click the button ‘Create a user account’. You will receive a verification link by email. Open the link to verify your email address.
- To finish the process, log in to your user account.
- You will receive an email message containing a 6-digit verification code. Enter the code in Enter Finland and click the button ‘Send’ to log in to Enter Finland.
To apply for a new residence permit card, begin by logging in to your Enter Finland account.
- When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Temporary protection: Residence permit card’.
- Click the button ‘Fill in the application’ at the end of the page.
- Fill in your personal data: first name, last name, date of birth or personal identity code, customer number, citizenship and gender.
- The form is automatically completed with your name, date of birth, email address and phone number based on the data you gave when you created your user account.
- If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
- You can find your customer number on your residence permit card next to ‘Asiakasnumero’.
- Please make sure that your name, customer number and your date of birth or your personal identity code are spelled in exactly the same way as they are spelled in your current residence permit card. If there are differences, you can edit your user account information so that it matches with your residence permit card.
- If you are applying for a residence permit card for a child, the form is automatically completed with only an email address and a phone number, based on the data you gave when you created your user account.
- Confirm whether or not you have a Finnish telephone number by answering yes or no. Verify your phone number by clicking the button ‘Send confirmation code’. You will receive a text message containing a 6-digit confirmation code. Write the code in the field ‘Confirmation code for telephone number’.
- When you have entered the confirmation code, you will see a notification stating that your phone number was successfully verified.
- Write the address where you live in Finland.
- The new residence permit card can only be sent to a Finnish address.
- If you wish to send your card to some other address than the address where you live, you can enter a separate address for that purpose. Please note that the card can only be sent to a Finnish address.
- Enter the address to which you want us to send the card.
- Select ‘No’ if you want us to send the card to the address where you live.
- Tick the box to give your consent to using the same fingerprints, photo and signature that you provided in connection with your earlier application for temporary protection.
- To send the application to us, click the button ‘Submit the application’. You will see a notification stating that we have received your application. You will find your application on your Enter Finland account under ‘Your application and attachments’.
- The new card will be sent to a Matkahuolto service point that is located closest to the address you stated in your card application. Matkahuolto is a company that offers parcel delivery and other services in Finland.
- We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.
- If you live on the Åland Islands or have a non-disclosure for personal safety reasons, we will send your residence permit card directly to the address you stated in your card application.
If you cannot apply for a new card in Enter Finland, you can visit a service point of the Finnish Immigration Service and apply for it there
If you want a new residence permit card but cannot apply for it in Enter Finland, you can apply for a new card at a service point of the Finnish Immigration Service. Book an appointment beforehand in our appointment system.
- The service point staff can help you in Finnish, Swedish or English. We do not have interpreters at our service points.
- The first appointments are available for booking in our appointment system on 26 January 2023. You can book an appointment at the following service points:
- Helsinki
- Joensuu police station, Pykäläkuja 1, 80100 Joensuu
- Jyväskylä: Government office building, Hannikaisenkatu 47, 40100 Jyväskylä
- Kuopio
- Lahti
- Lappeenranta
- Oulu
- Raisio
- Vaasa
- Different service points have appointments on different days of the week.
- You can see all appointments available for booking at our service points in the appointment system. We will not publish separate information about them on our website.
- Open the appointment system website. If necessary, select English in the language menu. Click the ‘Book now’ button on the front page of the appointment system.
- To book an appointment for you and your spouse and children under 18 years of age, select the tab ‘For a family’. When a window opens, enter the names of your family members and select ‘Temporary protection’ as category and ‘Application for a residence permit card’ as service. To add additional family members, click the ‘Add a person’ button. To finish, click the ‘Ok’ button. After this, you can move on to step 4.
- In ‘Choose a category’, select ‘Temporary protection’.
- In ‘Choose a service’, select ‘Application for a residence permit card’.
- Choose which service point you want to visit. You can select any of the service points in the menu.
- Click the button ‘Search availability’ to look for available appointments.
- The appointment system will show you all available appointments at the service point you have selected.
- If there are no appointments available, the day will be marked with ‘No times’.
- Select an appointment by clicking on a time slot. Check your selections and click the button ‘Select time’ to continue.
- Fill in the form with your details: customer number, first name, last name, citizenship, date of birth, gender, phone number and email address.
- Check that the appointment details are correct.
- To book the appointment, click the button ‘Confirm reservation’ in the lower right-hand corner of the form.
- On the screen, you will see a notification confirming that you have successfully booked an appointment. You will also receive a confirmation of your appointment to the email address or phone number that you provided.
- A reminder will be sent to you one week before the appointment and one day before the appointment.
- Print out the application form and fill in the form in advance.
- Тимчасовий захист: заява на отримання картки дозволу на проживанн
- Temporary protection: residence permit card application
- Временная защита: заявление на предоставление карты вида
- на жительство
- Tillfälligt skydd: ansökan om uppehållstillståndskort
- The form is available in the following language combinations: Finnish and Ukrainian; Swedish and Finnish; English and Finnish; Russian and Finnish.
- When you fill in the form, please use the Latin alphabet.
- You do not need a new photo for the application.
- You can find your customer number on your residence permit card next to ‘Asiakasnumero’.
- If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
- If you have children under 18 years of age who have received temporary protection in Finland, you can apply for new residence permit cards for them with the same form.
- Children who have reached the age of 15 can also apply for a new card independently.
- If you are the representative of an unaccompanied minor, you can use this form to apply for a new residence permit card for the child.
- When you visit the service point, bring with you your current residence permit card and the application form that you filled in.
- If you are applying for a new residence permit card with the same application form for your child who is under 18 years of age or if you are the representative of a child under 18 years of age, the child does not need to visit the service point with you.
- However, a child who has turned 6 after he or she was granted temporary protection must visit the service point with you because, under law, your child’s fingerprints are required for the residence permit card.
- At the service point, a member of staff will ask you to come from the waiting area to the counter and will receive your application. After that, he or she will order a new residence permit card for you. You will receive your new card within approximately two weeks of submitting the application.
- Before you leave, the staff will give you instructions on how the new card will be delivered to you and where you can pick up the card once it is ready for collection.
- We will send the new card to a Matkahuolto service point that is closest to the address you stated in your card application. Matkahuolto is a company that, among other services, offers parcel delivery in Finland.
- We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.
How to collect your residence permit card from a DB Schenker collection point
You will receive your new residence permit card within approximately 2 weeks of submitting the application. Once your residence permit card is ready, DB Schenker will send you an email or a text message stating that you have received a shipment that is ready for collection. The message states also from which DB Schenker collection point you can collect your card.
We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately. If you live on the Åland Islands or have a non-disclosure for personal safety reasons, we will send your residence permit card directly to the address you stated in your card application.
If you are collecting a card for another person, you do not need a power of attorney. You need to bring with you the arrival notification from DB Schenker and the customer number of the person whose card you are collecting.
- To collect your new card from the DB Schenker collection point, bring with you your current residence permit card and the arrival notification from DB Schenker (the email or text message you have received).
- Show the DB Schenker staff your arrival notification and tell them your customer number, which is printed on your residence permit card.
- The DB Schenker staff will then give you the envelope that contains your new residence permit card.
- If you are collecting a card for another person, you do not need a power of attorney. You need to bring with you the arrival notification from DB Schenker and the customer number of the person whose card you are collecting.
Destroy your old residence permit card after you have collected your new card from the DB Schenker collection point.
- Cut the card’s chip into four parts – first into two parts vertically and then horizontally.
- Put the parts in the mixed waste bin, preferably in several different bin bags.
The residence permit card must be destroyed so that it will not be misused.
Right to work
You will have the right to work and study as soon as you register your application for temporary protection with the police or a border control authority.