Residence permit card on the basis of temporary protection 

First, you need to create a user account in Enter Finland. If you already have an account in Enter Finland, log in and move to section ‘Fill in and submit an application’. 

• You cannot apply for a card in Enter Finland for Counsels and Representatives. Instead, you need to have a user account in Enter Finland that is intended for applicants.

If you do not have a user account, read the following instructions on how to create a user account:

1. When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Create a user account’.
2. To create a user account with your email address, click the button ‘Create an account using your email address’ on the right-hand side of the page. 
   • Alternatively, you can create an account using a Suomi.fi or eIDAS identification if you have Finnish online banking credentials, for instance.
   • If you have a user account in Enter Finland for Counsels and Representatives, create a user account in Enter Finland that is intended for applicants using your email address. 
3. Clicking the email button will open the form ‘Create a user account with your email address’. 
   • Fill in the form with the information requested: First name, last name, date of birth, email address and your Finnish mobile phone number. The phone number is optional. If you do not have a Finnish phone number, please leave the field empty. In addition, please make sure that you write your name and your date of birth in exactly the same form as they are written on your current residence permit card.
   • Choose a password. Enter the password again under ‘Password (again)’. 
   • Read the terms of use of the service and tick the box ‘I have read and I accept the terms of use’.
   • Click the button ‘Create a user account’. You will receive a verification link by email. Open the link to verify your email address. 
   • To finish the process, log in to your user account.
   • You will receive an email message containing a 6-digit verification code. Enter the code in Enter Finland and click the button ‘Send’ to log in to Enter Finland.

To apply for a new residence permit card, begin by logging in to your Enter Finland account.

1. When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Temporary protection: Residence permit card’.
   • Click the button ‘Fill in the application’ at the end of the page.
2. Fill in your personal data: first name, last name, date of birth or personal identity code,  customer number, citizenship and gender.  
   • The form is automatically completed with your name, date of birth, email address and phone number based on the data you gave when you created your user account.
   • If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
   • You can find your customer number on your residence permit card next to ‘Asiakasnumero’.
   • Please make sure that your name, customer number and your date of birth or your personal identity code are spelled in exactly the same way as they are spelled in your current residence permit card. If there are differences, you can edit your user account information so that it matches with your residence permit card. 
   • If you are applying for a residence permit card for a child, the form is automatically completed with only an email address and a phone number, based on the data you gave when you created your user account.
3. Confirm whether or not you have a Finnish telephone number by answering yes or no. Verify your phone number by clicking the button ‘Send confirmation code’. You will receive a text message containing a 6-digit confirmation code. Write the code in the field ‘Confirmation code for telephone number’.
   • When you have entered the confirmation code, you will see a notification stating that your phone number was successfully verified. 
4. Write the address where you live in Finland.
   • The new residence permit card can only be sent to a Finnish address.
5. If you wish to send your card to some other address than the address where you live, you can enter a separate address for that purpose. Please note that the card can only be sent to a Finnish address.
   • Enter the address to which you want us to send the card. 
   • Select ‘No’ if you want us to send the card to the address where you live.
6. Tick the box to give your consent to using the same fingerprints, photo and signature that you provided in connection with your earlier application for temporary protection.
7. To send the application to us, click the button ‘Submit the application’. You will see a notification stating that we have received your application. You will find your application on your Enter Finland account under ‘Your application and attachments’.
   • The new card will be sent to a DB Schenker collection point that is located closest to the address you stated in your card application.
   • We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.
   • If you live on the Åland Islands or have a non-disclosure for personal safety reasons, we will send your residence permit card directly to the address you stated in your card application.

1. Bring with you the email or text message notification you received from DB Schenker, and your customer number, which is also your PIN code. 
   Your customer number is printed on your reception centre customer card and on your old residence permit card under 'Asiakasnumero/Kundnummer'. You do not need to show your customer card or residence permit card to DB Schenker staff. You only need to tell them your customer number. 
2. Show the DB Schenker staff your arrival notification and tell them your customer number. If the DB Schenker staff ask you for a PIN code, they mean your customer number.
3. The DB Schenker staff will then give you the envelope that contains your new residence permit card.
4. If you are collecting a card for another person, you do not need a power of attorney. Bring with you the arrival notification from DB Schenker and the customer number of the person whose card you are collecting.

You will receive a return envelope along with your new residence permit card. However, do not return your old residence permit card to the Finnish Immigration Service. Destroy the old card instead.

• Cut the card’s chip into four parts – first into two parts vertically and then horizontally. 
• Put the parts in the mixed waste bin, preferably in several different bin bags.

The residence permit card must be destroyed so that it will not be misused. If you have already sent your old card to the Finnish Immigration Service, we will destroy it for you.