Residence permit card on the basis of temporary protection
If you are granted temporary protection, you will receive a residence permit card. All residence permit cards issued on the basis of temporary protection will remain valid until 4 March 2024, even if the date on the card has expired.
If you want a new residence permit card, we recommend that you apply for it online
You can apply for a new residence permit card in our online service Enter Finland. If you do so, you do not need to visit a service point. You can apply for a new card at any time as long as your residence permit is valid. You will receive your new card within approximately two weeks of submitting the application.
- If you have children who are under 18 years of age and who have received temporary protection in Finland, you can use Enter Finland to apply for new residence permit cards for them as well. However, you cannot use Enter Finland to apply for a residence permit card for a child who has turned 6 after he or she was granted temporary protection because, under law, your child’s fingerprints are required for the residence permit card. To apply for a residence permit card for a child who is at least 6 years old, you need to visit a service point of the Finnish Immigration Service to submit an application.
- Children who have reached the age of 15 can also apply for a new card independently in Enter Finland.
- If you are the representative of an unaccompanied minor, you can use Enter Finland to apply for a new residence permit card for the child.
How to apply for a new residence permit card in Enter Finland
First, you need to create a user account in Enter Finland. If you already have an account in Enter Finland, log in and move to section ‘Fill in and submit an application’.
- You cannot apply for a card in Enter Finland for Counsels and Representatives. Instead, you need to have a user account in Enter Finland that is intended for applicants.
If you do not have a user account, read the following instructions on how to create a user account:
- When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Create a user account’.
- To create a user account with your email address, click the button ‘Create an account using your email address’ on the right-hand side of the page.
- Alternatively, you can create an account using a Suomi.fi or eIDAS identification if you have Finnish online banking credentials, for instance.
- If you have a user account in Enter Finland for Counsels and Representatives, create a user account in Enter Finland that is intended for applicants using your email address.
- Clicking the email button will open the form ‘Create a user account with your email address’.
- Fill in the form with the information requested: First name, last name, date of birth, email address and your Finnish mobile phone number. The phone number is optional. If you do not have a Finnish phone number, please leave the field empty. In addition, please make sure that you write your name and your date of birth in exactly the same form as they are written on your current residence permit card.
- Choose a password. Enter the password again under ‘Password (again)’.
- Read the terms of use of the service and tick the box ‘I have read and I accept the terms of use’.
- Click the button ‘Create a user account’. You will receive a verification link by email. Open the link to verify your email address.
- To finish the process, log in to your user account.
- You will receive an email message containing a 6-digit verification code. Enter the code in Enter Finland and click the button ‘Send’ to log in to Enter Finland.
To apply for a new residence permit card, begin by logging in to your Enter Finland account.
- When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Temporary protection: Residence permit card’.
- Click the button ‘Fill in the application’ at the end of the page.
- Fill in your personal data: first name, last name, date of birth or personal identity code, customer number, citizenship and gender.
- The form is automatically completed with your name, date of birth, email address and phone number based on the data you gave when you created your user account.
- If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
- You can find your customer number on your residence permit card next to ‘Asiakasnumero’.
- Please make sure that your name, customer number and your date of birth or your personal identity code are spelled in exactly the same way as they are spelled in your current residence permit card. If there are differences, you can edit your user account information so that it matches with your residence permit card.
- If you are applying for a residence permit card for a child, the form is automatically completed with only an email address and a phone number, based on the data you gave when you created your user account.
- Confirm whether or not you have a Finnish telephone number by answering yes or no. Verify your phone number by clicking the button ‘Send confirmation code’. You will receive a text message containing a 6-digit confirmation code. Write the code in the field ‘Confirmation code for telephone number’.
- When you have entered the confirmation code, you will see a notification stating that your phone number was successfully verified.
- Write the address where you live in Finland.
- The new residence permit card can only be sent to a Finnish address.
- If you wish to send your card to some other address than the address where you live, you can enter a separate address for that purpose. Please note that the card can only be sent to a Finnish address.
- Enter the address to which you want us to send the card.
- Select ‘No’ if you want us to send the card to the address where you live.
- Tick the box to give your consent to using the same fingerprints, photo and signature that you provided in connection with your earlier application for temporary protection.
- To send the application to us, click the button ‘Submit the application’. You will see a notification stating that we have received your application. You will find your application on your Enter Finland account under ‘Your application and attachments’.
- The new card will be sent to a DB Schenker collection point that is located closest to the address you stated in your card application.
- We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.
- If you live on the Åland Islands or have a non-disclosure for personal safety reasons, we will send your residence permit card directly to the address you stated in your card application.
If you cannot apply for a new card in Enter Finland, you can visit a service point of the Finnish Immigration Service and apply for it there
If you want a new residence permit card but cannot apply for it in Enter Finland, you can apply for a new card at a service point of the Finnish Immigration Service. Book an appointment beforehand in our appointment system. You can see all appointments available for booking at our service points in the appointment system.
The service point staff can help you in Finnish, Swedish or English. We do not have interpreters at our service points.
- Open the appointment system website. If necessary, select English in the language menu. Click the ‘Book now’ button on the front page of the appointment system.
- To book an appointment for you and your spouse and children under 18 years of age, select the tab ‘For a family’. When a window opens, enter the names of your family members and select ‘Temporary protection’ as category and ‘Application for a residence permit card’ as service. To add additional family members, click the ‘Add a person’ button. To finish, click the ‘Ok’ button. After this, you can move on to step 4.
- In ‘Choose a category’, select ‘Temporary protection’.
- In ‘Choose a service’, select ‘Application for a residence permit card’.
- Choose which service point you want to visit. You can select any of the service points in the menu.
- Click the button ‘Search availability’ to look for available appointments.
- The appointment system will show you all available appointments at the service point you have selected.
- If there are no appointments available, the day will be marked with ‘No times’.
- Select an appointment by clicking on a time slot. Check your selections and click the button ‘Select time’ to continue.
- Fill in the form with your details: customer number, first name, last name, citizenship, date of birth, gender, phone number and email address.
- Check that the appointment details are correct.
- To book the appointment, click the button ‘Confirm reservation’ in the lower right-hand corner of the form.
- On the screen, you will see a notification confirming that you have successfully booked an appointment. You will also receive a confirmation of your appointment to the email address or phone number that you provided.
- A reminder will be sent to you one week before the appointment and one day before the appointment.
- Print out the application form and fill in the form in advance.
- Тимчасовий захист: заява на отримання картки дозволу на проживанн
- Temporary protection: residence permit card application
- Временная защита: заявление на предоставление карты вида
- на жительство
- Tillfälligt skydd: ansökan om uppehållstillståndskort
- The form is available in the following language combinations: Finnish and Ukrainian; Swedish and Finnish; English and Finnish; Russian and Finnish.
- When you fill in the form, please use the Latin alphabet.
- You do not need a new photo for the application.
- You can find your customer number on your residence permit card next to ‘Asiakasnumero’.
- If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
- If you have children under 18 years of age who have received temporary protection in Finland, you can apply for new residence permit cards for them with the same form.
- Children who have reached the age of 15 can also apply for a new card independently.
- If you are the representative of an unaccompanied minor, you can use this form to apply for a new residence permit card for the child.
- When you visit the service point, bring with you your current residence permit card and the application form that you filled in.
- If you are applying for a new residence permit card with the same application form for your child who is under 18 years of age or if you are the representative of a child under 18 years of age, the child does not need to visit the service point with you.
- However, a child who has turned 6 after he or she was granted temporary protection must visit the service point with you because, under law, your child’s fingerprints are required for the residence permit card.
- At the service point, a member of staff will ask you to come from the waiting area to the counter and will receive your application. After that, he or she will order a new residence permit card for you. You will receive your new card within approximately two weeks of submitting the application.
- Before you leave, the staff will give you instructions on how the new card will be delivered to you and where you can pick up the card once it is ready for collection.
- We will send the new card to a Matkahuolto service point that is closest to the address you stated in your card application. Matkahuolto is a company that, among other services, offers parcel delivery in Finland.
- We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.
How to collect your residence permit card from a DB Schenker collection point
You will receive your new residence permit card within approximately 2 weeks of submitting the application. Once your residence permit card is ready, DB Schenker will send you an email or a text message stating that you have received a shipment that is ready for collection. The message states also from which DB Schenker collection point you can collect your card.
We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately. If you live on the Åland Islands or have a non-disclosure for personal safety reasons, we will send your residence permit card directly to the address you stated in your card application.
If you are collecting a card for another person, you do not need a power of attorney. You need to bring with you the arrival notification from DB Schenker and the customer number of the person whose card you are collecting.
- Bring with you the email or text message notification you received from DB Schenker, and your customer number, which is also your PIN code.
Your customer number is printed on your reception centre customer card and on your old residence permit card under 'Asiakasnumero/Kundnummer'. You do not need to show your customer card or residence permit card to DB Schenker staff. You only need to tell them your customer number. - Show the DB Schenker staff your arrival notification and tell them your customer number. If the DB Schenker staff ask you for a PIN code, they mean your customer number.
- The DB Schenker staff will then give you the envelope that contains your new residence permit card.
- If you are collecting a card for another person, you do not need a power of attorney. Bring with you the arrival notification from DB Schenker and the customer number of the person whose card you are collecting.
You will receive a return envelope along with your new residence permit card. However, do not return your old residence permit card to the Finnish Immigration Service. Destroy the old card instead.
- Cut the card’s chip into four parts – first into two parts vertically and then horizontally.
- Put the parts in the mixed waste bin, preferably in several different bin bags.
The residence permit card must be destroyed so that it will not be misused. If you have already sent your old card to the Finnish Immigration Service, we will destroy it for you.
If your residence permit card for temporary protection does not contain a personal identity code
Personal identity code is not an obligatory piece of information on a residence permit card. Residence permit cards are not official identity documents.
However, if you want a new residence permit card that contains your Finnish personal identity code, you can apply for a new residence permit card.
If the expiration date printed on your residence permit card for temporary protection is 4 March 2023
You can apply for a new residence permit card free of charge once, because a new residence permit card for temporary protection is free of charge when your residence permit on the basis of temporary protection has been extended.
If the expiration date printed on your residence permit card for temporary protection is 4 March 2024
- Ask the Finnish Immigration Service to correct the information printed on your new residence permit card by sending an email to the address tilapainen.suojelu.korjauspyynnot@migri.fi.
- For data security reasons, please write only your customer number and a mention that you wish to order a new residence permit card that contains your personal identity code. Do not state your personal identity code in the email.
- Do not include any personal information in your email. Do not send your personal identity code by email.
- You will get a new card free of charge.
If you want a new residence permit card because your name has changed
If you have been granted the passport of your country of nationality after the first decision on temporary protection
See here what to do if you have been issued with the passport of your country of nationality after getting a first decision on temporary protection but the name in your passport differs from the name in your first residence permit card:
- To change your personal data, submit an application to the Digital and Population Data Services Agency (dvv.fi). A new card can be issued under the new name only if the Digital and Population Data Services Agency has made the changes in your data.
- If you change your personal information through the Digital and Population Data Services Agency, read the instructions on how to apply for a new residence permit card that is subject to a fee.
If you have had a passport or another identity document already before the first decision on temporary protection
- Ask the Finnish Immigration Service to correct the information printed on your residence permit card by sending an email to the address tilapainen.suojelu.korjauspyynnot@migri.fi.
- For data security reasons, please write only your customer number and a mention that you wish to order a new residence permit card that contains the missing information or your correct name.
- Do not include any personal information, such as your personal identity code, in your email.
- In our reply, we will tell you whether getting a new card is free of charge or whether you need to pay a fee to apply for a new card.
- You will get a new card free of charge if your name needs to be corrected due to an error made by the Finnish Immigration Service.
- If the reason for the name change is something else than an error made by the Finnish Immigration Service, you will need to pay a processing fee for the new card. The processing fee is 54 euros.
If your residence permit card is lost or stolen
You should always report your lost or stolen residence permit card to the Finnish police. If your card is lost or stolen outside Finland, report it to the authorities in the country in question and to the police in Finland.
If your residence permit card was granted on the basis of temporary protection and the expiration date printed on the card was 4 March 2023, you can apply for a new residence permit card free of charge.
If you had a new residence permit card that was granted on the basis of temporary protection and the expiration date printed on the card was 4 March 2024, getting a new card is subject to a fee. For instructions on how to apply for a new card, see the page Renewal of residence permit card.