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The Finnish Immigration Service’s Contact Information

Customer service

The Finnish Immigration Service serves its customers

Service points

You can submit your application, prove your identity and submit additional documentation to your pending application at our service points.

General contact information

Postal address: Finnish Immigration Service, PO Box 10, FI-00086 Maahanmuuttovirasto
Head office: Opastinsilta 12 A, Helsinki

The service point closest to the head office is located at the address Kaupparaitti 10, 00700 Helsinki.

Asylum interviews and oral hearings:

E-mail: [email protected] (official registry office e-mail address)
[email protected]

Please check your customer number before contacting the Finnish Immigration Service. Make sure to include it in all documents that you submit to the Finnish Immigration Service. This will help us handle your matter faster.

If you have submitted an online application in the e-service Enter Finland, you should also submit any supplementary documents or additional information in the e-service. If you have submitted a paper application and wish to send additional documents or other messages containing personal data, you can send them over encrypted email. For technical and data security reasons, we will only open email messages sent through the encryption solutions provided by the public administration.

You can send encrypted email at the address securemail.migri.fi. Enter your email address in the field and click “Jatka” to continue. After this you need to click “Rekisteröidy” to register and then follow the instructions sent to your email. When you register, you will receive an email containing an individual link through which you can identify yourself in the service. The link will be active for 30 days. The instructions are only available in Finnish.

Do you want to ask about your asylum application? Please first read on the page migri.fi/en/waiting-for-the-decision about how we reply to inquiries concerning asylum applications.

If you need personal advice or detailed information about, for instance, the processing stage of your application, please contact our telephone service. We can only reply to general inquiries by email, because the connection is not secure.

Tel. 0295 430 431 (switchboard) Note! Switchboard does not put through customer calls. See our service numbers.
Fax 0295 411 720

The country code when calling from abroad is +358 (please note that with this code you leave the first zero undialed).

We record our calls.

Billing address:

OVT 003710199535
Opus Capita Solutions’s operator code E 204503
Business ID of the Finnish Immigration Service 1019953-5
VAT number FI10199535

As of 1 April 2021, we will only accept invoices that comply with the European Standard. If a company cannot send an invoice complying with the European Standard at the specified time, the company must separately agree with the Finnish Immigration Service on a transitional period already when the order is placed or while a contract is being drawn up. All invoices must always fulfil the requirements of the Value Added Tax Act concerning the information content of an invoice.

For more information about requirements for invoices, please see the web page of the State Treasury.