The Finnish Immigration Service’s Contact Information

Customer service

The Finnish Immigration Service serves its customers

• through its website
• through the e-services
• by telephone
• at Citizen's Service Office in Helsinki
• by e-mail and letter

Service points

You can submit your application, prove your identity and submit additional documentation to your pending application at our service points.

General contact information

Postal address: Finnish Immigration Service, P.O. Box 10, FIN-00086
Head office: Opastinsilta 12 A, Helsinki
Asylum interviews and oral hearings: Ratapihantie 11, Helsinki.

The service point closest to the head office is located at the address Käenkuja 3 aA, 00500 Helsinki.

E-mail: [email protected] (official registry office e-mail address)
[email protected]

If you need personal advice or detailed information about, for instance, the processing stage of your application, please contact our telephone service. We can only reply to general inquiries by email, because the connection is not secure.

If you have submitted an online application in the e-service Enter Finland, you should also submit any supplementary documents or additional information in the e-service. If you have submitted a paper application and wish to send additional documents or other messages containing personal data, you can send them over encrypted email at the address securemail.migri.fi. Enter your email address and click "Jatka" to continue. Register and follow the instructions sent to your email address. The instructions are only available in Finnish.

Tel. 0295 430 431 (switchboard) Note! Switchboard does not put through customer calls. See our service numbers.
Fax 0295 411 720

The country code when calling from abroad is +358 (please note that with this code you leave the first zero undialed).

We record our calls.

Billing address:

OVT 003710199535
Opus Capita Solutions’s operator code E 204503
Business ID of the Finnish Immigration Service 1019953-5
VAT number FI10199535