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The Finnish Immigration Service’s Contact Information

Customer service

The Finnish Immigration Service serves its customers

Service points

You can submit your application, prove your identity and submit additional documentation to your pending application at our service points.

General contact information

Postal address: Finnish Immigration Service, PO Box 10, FI-00086 Maahanmuuttovirasto
Head office: Opastinsilta 12 A, Helsinki

Asylum interviews and oral hearings:

The service point closest to the head office is located at the address Käenkuja 3 aA, 00500 Helsinki.

E-mail: [email protected] (official registry office e-mail address)
[email protected]

If you have submitted an online application in the e-service Enter Finland, you should also submit any supplementary documents or additional information in the e-service. If you have submitted a paper application and wish to send additional documents or other messages containing personal data, you can send them over encrypted email. For technical and data security reasons, we will only open email messages sent through the encryption solutions provided by the public administration.

You can send encrypted email at the address securemail.migri.fi. Enter your email address in the field and click “Jatka” to continue. After this you need to click “Rekisteröidy” to register and then follow the instructions sent to your email. When you register, you will receive an email containing an individual link through which you can identify yourself in the service. The link will be active for 30 days. The instructions are only available in Finnish.

Do you want to ask about your asylum application? Please first read on the page migri.fi/en/waiting-for-the-decision about how we reply to inquiries concerning asylum applications.

If you need personal advice or detailed information about, for instance, the processing stage of your application, please contact our telephone service. We can only reply to general inquiries by email, because the connection is not secure.

Tel. 0295 430 431 (switchboard) Note! Switchboard does not put through customer calls. See our service numbers.
Fax 0295 411 720

The country code when calling from abroad is +358 (please note that with this code you leave the first zero undialed).

We record our calls.

Billing address:

OVT 003710199535
Opus Capita Solutions’s operator code E 204503
Business ID of the Finnish Immigration Service 1019953-5
VAT number FI10199535