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The Finnish Immigration Service’s Contact Information

Customer service

The Finnish Immigration Service serves its customers

Service points

You can submit your application, prove your identity and submit additional documentation to your pending application at our service points.

When you visit a service point to prove your identity or to submit an application, you should always book an appointment beforehand in our appointment system. By booking an appointment beforehand you can handle your matter at our service point at a time that suits you without having to queue. If you arrive without booking an appointment, you will most likely have to queue for a very long time and still not get to handle your matter during the same day.

You can send additional documents to us. Please check the instructions on our website.

If you bring additional documents directly to a service point do not book an appointment or take a queue number. Leave the additional documents in a postbox at one of our service points during opening hours.

General contact information

Postal address from 14 May: P.O. Box 10 FIN-00086 Finnish Immigration Service
Head office from 14 May: Opastinsilta 12 A, Helsinki
Asylum interviews and oral hearings: Ratapihantie 11, Helsinki.

Additional information: Asylum interviews and oral hearings in Helsinki held in Pasila from 19 April

Billing address:
OVT 003710199535
OpusCapita Group’s operator code 003710948874
Business ID of the Finnish Immigration Service 1019953-5
VAT number FI10199535

E-mail: (official registry office e-mail address)
Note! The Finnish Immigration Service does not reply to e-mail inquiries. This is to enable us to make rapid decisions on applications. You can send additional information about your pending matter by e-mail, but please remember that you do so at your own risk, since the connection is not secure.

You can send encrypted e-mail messages to the Finnish Immigration Service using the address Fill in your e-mail address and click "jatka" to continue. Register and follow the instructions sent to you by e-mail. The instructions are only available in Finnish. The link you are sent is active for 30 days.

Tel. 0295 430 431 (switchboard) Note! Switchboard does not put through customer calls. See our service numbers.
Fax 0295 411 720

The country code when calling from abroad is +358 (please note that with this code you leave the first zero undialed).

We record our calls.