Handling matters at a service point

Booking an appointment

How do I book an appointment to apply for an extended permit?

Book an appointment according to the reason you are applying for a residence permit. This can be work, studies or family ties. If you applying for a residence permit for another reason, choose ‘Other grounds’. The appointment system of the Finnish Immigration Service does not separate between an application for a first permit and an application for an extended permit.

If you are applying for an extended permit, don’t book an appointment to renew your residence permit card. Only book an appointment to renew your residence permit card, if your right of residence is valid but you need to renew your residence permit card, for example, because you have lost a card that you have already been issued.

When will new times become available in the appointment system?

New appointments become available continuously.

There are no available appointments in your appointment system. What should I do?

Check the appointment system later for available appointment times. New appointments become available continuously.

If your permit does not expire during the next three months, please be patient and wait for new appointments to become available.

Most of the applications can also be submitted online in the e-service Enter Finland. Your application will become pending from the moment you send in the application via Enter Finland. After that, you need to visit a service point to prove your identity within three months.

If you are able to travel to another city, you can also book an appointment at another service point.

If you cannot book an appointment, your permit is about to expire and you are not able to submit an application online, you can visit a service point and queue with a queue number. However, be prepared for the fact that you will most likely have to queue for a very long time and still not get to handle your matter during the same day.

You can send additional documents to us. Please check the instructions on our website.

If you bring additional documents directly to a service point do not book an appointment or take a queue number. Leave the additional documents in a postbox at one of our service points during opening hours.

Submitting an application

When is it advisable to apply for an extended permit or a permanent permit?

We advise you submit your application for a permit ahead of time, at the earliest three months before your current permit expires.

The easiest way to submit your application is to apply online in our e-service Enter Finland. After you have submitted your application online, you have three months to visit one of our service points and prove your identity.

If you choose to use the paper form, make sure that you have all the necessary attachments before booking a time to submit your application at one of our service points.

When can I apply for a permanent residence permit?

The requirements for a permanent residence permit have not changed. You may apply for a permanent residence permit after you have been residing in Finland with a continuous residence permit for an uninterrupted period of four years.

More information: Permanent residence permit.

Where can I find the application forms?

You can print the application form on the page Applications on Migri.fi.

What if my current permit expires before I submit a new application?

If you submit your residence permit application too late, your right of residence will be interrupted. Your right to work will also be interrupted. The police may fine you for residing in Finland without a residence permit.

Being unable to book a time is not considered a justifiable excuse. If you are unable to book a time using our appointment system, you can visit a service point without booking an appointment beforehand. Please note, however, that the queue might be long and that it might not be possible for you to take care of your matter on the same day. Waiting numbers will no longer be handed out when all the available appointments for the day have run out for the desks that service customers with waiting numbers. You yourself are responsible for making sure that you apply for a new permit in good time and you should not wait to apply until the last day of the permit’s validity.

The easiest way to apply is to submit your application online in the e-service Enter Finland, as this means that you can submit your application at a time that suits you. You need to visit a service point to prove your identity within three months after you have submitted your application online. Please remember, however, that submitting your application online requires sufficient computer skills.

Handling matters at a service point

What should I bring with me when I visit the service point to apply for a residence permit?

If you have submitted your application online in the e-service Enter Finland and are visiting the service point to prove your identity, you should bring with you

  • your passport,
  • the originals of all attachments to your application and
  • a passport photo.

If you are bringing documents with you that you have not attached to your application, you should first complete your application in Enter Finland.

If you are applying with a paper form, you need to bring with you

  • the filled-in application,
  • your passport and a copy of the passport page containing personal data and of all passport pages with notes,
  • originals and paper copies of all attachments to the application and
  • a passport photo.

Also bring these with you if you are applying for a residence permit card.

How can I pay the processing fee?

If you are submitting an application in Enter Finland, you can pay the processing fee with the most common credit cards or with your online bank codes.

At our service points, you can pay with cash, the most common debit cards or Visa, Visa Electron or MasterCard.

Read more on the page Processing fees and payment methods.

I do not speak Finnish or English. How can I handle matters at the Finnish Immigration Service?

You can submit applications and handle matters at the Finnish Immigration Service in Finnish, Swedish and English. If you do not speak any of these languages, you need to find a counsel or an interpreter to help you handle matters. Our service points do not offer interpretation services.

Can I apply for an extension to my visa or an identity card at the Finnish Immigration Service?

No, you cannot. The police will still continue to make the decisions on extended visas and identity cards.

Do not confuse a visa and a residence permit with each other. If you are visiting Finland, for example, as a tourist or because of work, you have been granted a visa (brief stay). The visa sticker is added to your passport.

If, on the other hand, you have come to Finland to work, study or because of family ties, you have been granted a residence permit (long stay). Since 2012, the permit is a residence permit card.

Can I use a waiting number to submit a citizenship application?

Waiting numbers are meant for people with urgent applications. A citizenship application is not urgent. Use our appointment system to book an appointment where you can submit your application. If you cannot use the appointment system, visit one of our service points to get an appointment booked for you.

Waiting for the decision

Where can I find information about the processing of my application?

You can find the processing times for applications on Migri.fi.

If you have applied online, you can follow the processing of your application in Enter Finland. The service points or our telephone service are not able to give out more information than that.

Read more on the page Processing time checker.

Where can I submit additional documents to my application?

If you have submitted your application via our e-service, log in and send your documents via the service.

If you have applied on a paper form, you can send your additional documents by post.

If you wish to submit your documents in person, you can do this at a service point of the Finnish Immigration Service during opening hours. Put the documents in an envelope and drop the envelope in the postbox. Please attach a covering note to speed up the processing of your documents.

You do not need to book an appointment at a service point to bring us additional documents.

Read more about replying quickly to a supplement request.

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