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Ethical reporting channel

The Finnish Immigration Service is committed to accountability and transparency, thus maintaining trust in authorities. To be able to promote accountability in our operations, we are asking our customers and partners to report any suspected malpractice. Reporting enables us to address problems and improve our operations. 

If you are a customer of the Finnish Immigration Service, you can file a complaint on the page Administrative complaint or give us feedback.

If you are a reception centre employee or other partner of the Finnish Immigration Service, please use our Ethical reporting channel.

The Ethical reporting channel can be used to report matters related to, for example:

  • suspicion of a crime, malpractice, or misuse of property
  • suspicion of bribery or corruption
  • procurements
  • discrimination, harassment and other matters related to the well-being of personnel.

How to file a report?

  1. Go to the page Ethical reporting channel (only in Finnish).
  2. Click on the button ‘File a whistleblowing report’.
  3. Fill in the form and click on the button ‘Submit’.

We take all reports seriously. All reports made through the Ethical reporting channel are investigated with complete confidentiality, and we try to answer the reports through the channel within three months.

You do not need to have evidence to support your suspicion, but the report must be made honestly and in good faith. In addition, we are asking you to describe the improper activity in enough detail so that we will be able to investigate the matter. If necessary, the persons handling the report may ask you for further information. 

How is the information handled?

The Finnish Immigration Service’s Ethical reporting channel has been implemented together with an impartial external partner. 

The report and any personal details related to it will be removed within a certain time after the case has been dealt with. 

How to contact us in other matters

The Ethical reporting channel is meant only for reporting malpractice or suspicion of it. Deliberate false reports and reporting matters not related to the purpose of the channel are prohibited. In other matters, you can give us feedback.