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Safe use of online services

Please keep data security in mind when using our online services. Before accessing an online service, make sure you are using the official and authentic version. When you receive an email, check that the message is authentic.

Domain names of the Finnish Immigration Service’s websites

The official website of the Finnish Immigration Service in Finland is Other websites maintained by the Finnish Immigration Service are:

To avoid fake websites, enter the web address in the address field of your browser. Do not use a search engine. When accessing a website, you should always check the spelling of the website's address to make sure that it is authentic.

Online service Enter Finland

Almost all permit matters at the Finnish Immigration Service can be handled in the online service Enter Finland. You can use Enter Finland to fill in an application, to add the necessary attachments, and to pay the processing fee using a secure connection. You can also send us additional information and documents to be added to your application and respond to our requests for additional information. Compared to email, Enter Finland is often a much faster way of handling your matters.


Authentic emails from the Finnish Immigration Service are always sent from an address that ends with

If you email the Finnish Immigration Service, never send any personal information in a regular email without encryption.

If you need to use email to send us a message or document that contains personal information, use our Securemail service to send us encrypted email. For technical and data security reasons, we will only open messages that have been sent through the Finnish Immigration Service’s own Securemail service.

Social media

We will never ask you for any personal information or other sensitive information in social media. We do not send private messages, and it is not possible to send us private messages. For a list of the Finnish Immigration Service’s social media accounts, see the page Social media.

Scams linked to the Finnish Immigration Service

We are aware that scam emails and phone calls targeting our customers have been made in the name of the Finnish Immigration Service. The intent of the fraudulent calls and messages has been to trick our customers into revealing personal information about their permit applications, such as their date of birth, passport number, marital status, bank statements and payslips.

In phone scams, the caller may pretend to be working for the Finnish Immigration Service and try to acquire personal information about a customer or about the customer’s application or life situation.

The Finnish Immigration Service will never ask for your online banking codes over the phone. We will not send any links to you through which you could log in to an online service with your online banking codes, for example. 

In addition to email and phone scams, there have been scams that try to get our customers visit fake websites by placing false links in search engines.

If you receive a suspicious message

  • Do not reply and do not enter any information in the required fields. Do not open the links included in the message.
  • Contact your bank immediately if you suspect that you have transferred money to a scammer's account or have handed over your online banking credentials to a scammer.
  • If your debit or credit card has fallen into the wrong hands, cancel the card.

If you receive a suspicious phone call

  • Do not disclose any personal details in a phone call if you are not sure of the caller’s identity. If someone from the Finnish Immigration Service calls you, the call will be from a number that begins with 0295. We will speak Finnish, Swedish or English with you. Usually, the Finnish Immigration Service asks for any additional information from its customers in writing.
  • If you suspect a phishing attempt, please notify the Finnish Immigration Service immediately by emailing If possible, please include at least the following information in your message:
    • When the phone call came.   
    • What the caller said the call was about.
    • What language the caller spoke.
    •  What the caller said, in as much details as possible.
    • Whether the caller said their name or stated the name of the organisation they claimed to be calling from.

Report scams to the police

If you have been tricked into revealing your credit card details or online banking credentials, you may have become a victim of fraud. It is advisable to report any fraud, identity thefts and attempts to fraud to the police. For more information about fraud offences, see the website of the Finnish police (