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Service points of the Finnish Immigration Service

Book an appointment in advance online.

Please make sure that you bring all the necessary documents with you to the service point. Please read the instructions on the page Handling matters at a service point.

Queuing with a waiting number is possible during the opening hours of the service points, with the exception of the service points in Rovaniemi and Mariehamn. You can check the opening hours for the service points under their contact information. 

The service points may stop handing out waiting numbers earlier, if the queue becomes too long to handle under the opening hours.

Calling a service point is not possible because our service points do not offer telephone service. If you have questions about permits, bookings or appointments, you can contact our customer guidance services.

You can submit your documents in person at a service point during opening hours. Put the documents in an envelope and drop the envelope in the postbox.

Our service points are not open on official holidays.

Contact information for our service points:


Address: Kaupparaitti 10, 00700 Helsinki

Open: Monday–Friday at 8–16.15.

Last Thursday of each month at 10–16.15.

Instructions for customers: Visiting the Malmi service point


Address: Kirkkokatu 12 D, 1st floor, 15140 Lahti. Our premises are in the back of the building. Entry to the D wing is from outside the building. When you arrive, turn right from the main entrance to find the D wing behind the corner.

Open: Monday–Wednesday and Friday at 8–16.15.

Closed on Thursdays.


Address: Tekniikankatu 1 (Wing A), 33720 Tampere

Open: Monday–Wednesday and Friday at 8–16.15.

Closed on Thursdays.

We will not be handing out waiting numbers on Wednesday 19 June 2024. We apologise for the inconvenience.


Address: Nallinkatu 8, 21200 Raisio

Open: Monday–Wednesday and Friday at 8–16.15.

Closed on Thursdays.


Address: Pormestarinkatu 1, 53100 Lappeenranta. Our premises are on the lower ground floor (P).

Open: Monday–Wednesday and Friday at 8–16.15.

Closed on Thursdays.


Address: Korsholmanpuistikko 45, 65100 Vaasa

Open: Monday–Wednesday and Friday at 8–16.15.

Closed on Thursdays.


Address: Ajurinkatu 45, 70110 Kuopio

Open: Monday–Wednesday and Friday at 8–16.15.

Closed on Thursdays.

Exceptions in the opening hours of Kuopio service point:

2 May – 30 August 2024

  • Service point is open Monday–Wednesday at 8–16.15.
  • Service numbers are handed out Monday–Wednesday at 8– 12.
  • Service point is closed on Thursdays and Fridays.

Service point is closed 8 July – 19 July 2024.


Address: Albertinkatu 4, 90100 Oulu.

Open: Monday–Wednesday and Friday at 8–16.15.

Closed on Thursdays.

The entrance is on Albertinkatu, next to the yellow wooden building, opposite the Finnkino car park building. If you are coming by car, there are car parks and parking spaces on nearby streets. There is also a parking area in the inner yard of the Oikeustalo Court House (entrance by car from Sepänkatu) where you can park for a fee. Parking on the neighbouring house’s driveway or yard is not allowed.


Address: Ruokasenkatu 2 A, 96200 Rovaniemi

Open: Monday–Wednesday at 8–16.15.

Closed on Thursdays and Fridays.

Waiting number service: Monday–Wednesday at 12.30–16.15.

Service point is closed 15 July– 26 July 2024.

The Åland Islands

Address: Torggatan 16 A, 22100 Mariehamn

Open: We do not have a permanent service point on the Åland Islands. An official will be available to receive customers every six to seven weeks at the State Administration Building. Additional visits are arranged when it is possible.

  • Monday–Thursday 8–11 July 2024 (week 28)
  • Tuesday–Friday 13–16 August 2024 (week 33)
  • Tuesday–Friday 24–27 September 2024 (week 39)
  • Tuesday–Friday 5–8 November (week 45)
  • Monday–Thursday 16–19 December (week 51)

If you live on the Åland Islands, you can use a service point in mainland Finland or book an appointment in Mariehamn with a public official from the Finnish Immigration Service. You have to book an appointment in advance to visit us in Mariehamn.

International House Helsinki

Address: Lintulahdenkuja 2, 00530 Helsinki

Open: Monday–Friday 9–16.

You can take care of your EU registration at IHH. For other matters, please contact a service point of the Finnish Immigration Service.

You can schedule an appointment for EU registration at the IHH service point using the booking system of the Finnish Immigration Service. Complete your application in the Enter Finland service or on paper. Bring all the necessary attachments with you. Remember to also bring a certificate of identity and a credit/debit card if you have not paid for your application through Enter Finland. You cannot pay in cash at IHH.

IHH offers new immigrants services and information from various public administration actors – all in one place. The service is intended for immigrants who have recently moved to the Helsinki metropolitan area, as well as companies and employers who have questions related to foreign labour and recruiting.