Use of our e-service demands sufficient language and computer skills
Almost all applications and permit matters related to immigration can now be handled online in the e-service Enter Finland. When you submit your application online, you only need to visit the authority to prove your identity and show the original copies of documents that you have attached to your application.
Enter Finland is only available in Finnish, Swedish and English. This means that you need to have sufficient skills in one of these languages if you wish to use the e-service. You also need to have sufficient computer skills to use this self-service channel.
If you are not comfortable with using a computer, fill in a paper application
Creating a personal user account, protecting the account with a password and submitting an application online is only possible if you have a personal e-mail address and know how to use a computer.
If you submit your application online, all attachments also have to be in an electronic format. You need to be able to log into the Enter Finland e-service also at later points in time to keep up-to-date on the processing of your matter at the Finnish Immigration Service.
We have created instructions on how to convert documents you wish to attach to your application into an electronic format and add them as attachments to your online application. Answers to other frequently asked questions can be found on the Instructions page in the e-service. The e-service will also automatically move you forward after you have chosen the type of application you wish to fill in.
If you do not feel comfortable with using a computer, please fill in a paper application as no other person can use the e-service Enter Finland on your behalf.
If you submit your application online, you also commit to regularly checking your user account
If you have submitted your application in the e-service, any requests for additional information as well as information about your decision will be sent to your personal user account. Only you have the user name and password for your account.
If somebody else helps you fill in your application in the e-service, make sure that he or she also teaches you how to use the e-service independently in the future. This is especially important if you know that you will not later have access to the support of others (or at least not the same person) in using the e-service.
If you find it difficult to use the e-service, please fill in a paper application instead. In other case, you may receive a negative decision on your application just because you have not replied to a request for additional information in time.