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Book an appointment at a service point in advance

If you are in Finland and you apply for:

  • a residence permit;
  • a travel document;
  • citizenship; or
  • EU registration,

book an appointment at one of our service points to prove your identity or to submit your application. Book your appointment in advance in our appointment system.

You can only use the appointment system to book appointments at the service points of the Finnish Immigration Service in Finland. You can choose at which service point and city you wish to book an appointment. You do not have to visit the service point in your home municipality. If you are abroad when you apply for a residence permit, visit a Finnish mission (embassy or consulate). See their contact information on the website of the Finnish Ministry for Foreign Affairs.

If you are an asylum seeker, you will receive an invitation to an asylum interview. Read more about handling your matters as an asylum seeker.

Please make sure that you bring all the necessary documents with you to the service point. Please read the instructions on the page ‘Handling matters at a service point’.

You can only book an appointment online

Book an appointment in our appointment system. Our telephone service cannot help you book an appointment. This means that you cannot book an appointment or change or cancel your appointment by phone or by e-mail.

If you cannot use the appointment system visit a service point, take a waiting number and we will book an appointment for you.

Booking an appointment for more than one application or applicant

If you need to submit two separate applications, you have to book two appointments. One appointment is enough if you are coming to apply for a residence permit and a passport.

If you are applying together with your spouse and/or your children, you have to book a family appointment. A maximum of six persons may attend one family appointment. If there are more applicants, you have to book more appointments. Choose the service category based on what you yourself are applying for.

If you wish to handle your matters together with your fellow students or co-workers, each of you must book a separate appointment.

Checking your appointment details

If you want to check the details of your appointment, log in to the appointment system with the reservation key and the PIN code you received when you booked your appointment.

We will send you a reminder of your appointment

We will send you a couple of reminders of your appointment by e-mail and/or by text message. If you did not receive a confirmation of your appointment, you have most likely given a wrong telephone number or e-mail address. When you book an appointment, make sure that your e-mail address and telephone number are correct. Otherwise you will not receive our messages. If you have given a wrong e-mail address or telephone number, you can correct them using the reservation key and the PIN code you received when you booked your appointment.

Being late for an appointment

If you are not at the service point when your appointment starts, you will lose the appointment. We have to make sure that our customers are not kept waiting. Please leave for your appointment in good time!

Changing the time or the reason for an appointment

If you want to change the date or time of your appointment, cancel the old appointment and book a new one. Use your reservation key and PIN code to cancel the old appointment.

If you want to change the reason for your appointment, you do not have to do anything. Tell the real reason at the counter and make sure that you have filled in the right application. Note that if you change the reason for your appointment, our official is not able to prepare for the meeting.

Cancelling an appointment

If you cannot come to an appointment that you have booked, remember to cancel it in the appointment system. Use your reservation key and PIN code to cancel the old appointment.

If you want to cancel your appointment but have not received a confirmation of your appointment, book a new appointment in the appointment system and send an e-mail to migri@migri.fi telling that you want to cancel the old appointment. Mention in your message the reason why you were not able to cancel the appointment in the appointment system. We cannot book a new appointment for you by e-mail.

New appointments become available in the appointment system continuously

If you are not able to find an appointment time that suits you in the appointment system, please check later for available appointments. Appointments are usually available for three months ahead.

Waiting numbers are only meant for customers with urgent matters

Your matter is urgent if you have not been able to find a suitable appointment time in the appointment system and

  • your residence permit will expire within the next two months, or
  • your passport issued by Finland will expire within the next two months.

If you visit a service point in order to take care of citizenship matters or non-urgent residence permit matters and you take a waiting number, we will use our appointment system to book an appointment for you, if necessary.

If you visit a service point without booking an appointment, please be aware that the queue may be very long and that we may not have the time to serve you on that day.

When you come to a service point, please remember to fill in the application form beforehand, either on a paper form or in the e-service. You will not have time to fill in the application when you are handling your matter at the counter.

Remember these things when you book an appointment

You can only book an appointment online

Book an appointment in our appointment system. Our telephone service cannot help you book an appointment. This means that you cannot book an appointment or change or cancel your appointment by phone.

If you cannot come to an appointment that you have booked, remember to cancel it in the appointment system.

New appointments become available in the appointment system continuously

If you are not able to find an appointment time that suits you in the appointment system, please check later for available appointments. Appointments are usually available for three months ahead.

Waiting numbers are only meant for customers with urgent matters

Your matter is urgent in the following cases:

  • Your residence permit will expire within the next three months.
  • Your passport issued by Finland will expire within the next three months.

If you visit a service point in order to take care of citizenship matters or non-urgent residence permit matters and you take a waiting number, we will use our appointment system to book an appointment for you, if necessary.

If you visit a service point without booking an appointment, please be aware that the queue may be very long and that we may not have the time to serve you on that day.

Handing in additional documents

During office hours, you can leave additional documents to your application in the postbox at the service point. Do not book an appointment for this. You can also submit your additional documents to us in other ways.

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