Book an appointment at a service point in advance
Book an appointment in our appointment system to prove your identity or to submit your application at one of our service points, if you are in Finland and you apply for:
- a residence permit;
- a travel document;
- EU registration.
You can choose at which service point you wish to book an appointment. If you are abroad, you can visit a Finnish mission (embassy or consulate). See their contact information on the website of the Finnish Ministry for Foreign Affairs.
If you are applying for an extended permit online in Enter Finland, submit your application before your current permit expires. In that way, your application will be pending and your right to work will remain in accordance with your old permit. If you submit your application for an extended permit online in Enter Finland in time, you do not need to visit a service point to prove your identity before your permit expires.
We do not recommend, however, that you apply for an extended permit earlier than three months before the expiry date of your residence permit. If you apply earlier, we may not necessarily be able to assess whether you meet the requirements for an extended permit and may be unable to grant the permit.
If you have a residence permit for studies, do not apply for an extended permit before you have completed the necessary ECTS credits.
If you are an asylum seeker, you will receive an invitation to an asylum interview. You do not need to book an appointment.
For instructions on how to book an appointment, see the page Booking an appointment.
Save your reservation key and PIN code
Please make sure that the contact details you have given are correct. When you have successfully booked an appointment, you will receive a confirmation and reminders of your appointment by email and by text message. If you receive an error message, please try to book an appointment for a later time.
Keep the reservation key and PIN code you received when you booked your appointment. You can use them to:
- check your appointment details;
- change or cancel the appointment;
- edit your contact details.
Change or cancel your appointment in the appointment system
If you want to change the date or time of your appointment, cancel the old appointment in the appointment system and book a new one.
If you want to change the reason for your appointment, you do not have to do anything. Tell the real reason at the counter and make sure that you have filled in the right application.
If you cannot come to an appointment that you have booked, remember to cancel it in the appointment system. If you do not have the reservation key and PIN code, cancel your appointment by sending an email to [email protected].
If you cannot attend an appointment that you have booked at a service point of the Finnish Immigration Service, remember to cancel your booking. Otherwise, you will be charged a fee of 50 euros.
You can only book an appointment online
If you need help with booking an appointment, you can call our customer service or visit one of our service points. Take a waiting number upon arrival.
You cannot book an appointment or change or cancel your appointment by email.
Booking an appointment for more than one application or applicant
If you need to submit two separate applications, you must book two appointments. One appointment is enough, however, if you are applying for a residence permit and an alien’s passport or a refugee travel document at the same time.
If you are applying together with your spouse or your children, you have to book a family appointment. A maximum of six persons may attend one family appointment. If there are more applicants, you must book two family appointments. If a group of students or co-workers wants to handle their matters together, each customer must book a separate appointment (one appointment for each application). Choose the service category based on what you yourself are applying for.
For instructions on how to book more than one appointment, see the last part of the instruction ‘How to book an appointment at a service point of the Finnish Immigration Service’. See also the video ‘Booking an appointment at a service point of the Finnish Immigration Service’.
New appointments become available in the appointment system regularly
If appointments for a certain time period are not yet available, please check again later.
Only use waiting numbers for urgent matters
Due to the coronavirus situation, handling matters with a queue number is not possible at the service points of the Finnish Immigration Service. This exception is valid until further notice. For now, you can visit a service point only if you have booked an appointment.
Please note that you must book an appointment to visit our service points for the time being, even when your matter is urgent. Please read the more detailed instructions for visiting our service points during the coronavirus outbreak.
Your matter is urgent if you have not been able to find an appointment time in the appointment system and
- your residence permit will expire within the next three months, or
- your passport issued by Finland will expire within the next three months.
If you visit a service point in order to take care of a non-urgent matter and you take a waiting number, we will help you to book an appointment in the appointment system, if necessary.
Because the waiting times may be long, we strongly recommend that you book an appointment in advance.