Book an appointment at a service point in advance
Book an appointment in our appointment system to prove your identity or to submit your application at one of our service points, if you are in Finland and you apply for:
- a residence permit;
- a travel document;
- EU registration.
You can choose at which service point you wish to book an appointment. If you are abroad, you can visit a Finnish mission (embassy or consulate). See their contact information on the website of the Finnish Ministry for Foreign Affairs.
If you are an asylum seeker, you will receive an invitation to an asylum interview. You do not need to book an appointment.
Save your reservation key and PIN code
Please make sure that the contact details you have given are correct. When you have successfully booked an appointment, you will receive a confirmation and reminders of your appointment by email and by text message.
Keep the reservation key and PIN code you received when you booked your appointment. You can use them to:
- check your appointment details;
- change or cancel the appointment;
- edit your contact details.
Change or cancel your appointment in the appointment system
If you want to change the date or time of your appointment, cancel the old appointment in the appointment system and book a new one.
If you want to change the reason for your appointment, you do not have to do anything. Tell the real reason at the counter and make sure that you have filled in the right application.
If you cannot come to an appointment that you have booked, remember to cancel it in the appointment system. If you do not have the reservation key and PIN code, cancel your appointment by sending an email to email@example.com.
You can only book an appointment online
If you need help with booking an appointment, you can visit one of our service points. Take a waiting number upon arrival.
You cannot book an appointment or change or cancel your appointment by phone or by email.
Booking an appointment for more than one application or applicant
If you need to submit two separate applications, you must book two appointments. One appointment is enough, however, if you are applying for a residence permit and an alien’s passport or a refugee travel document at the same time.
If you are applying together with your spouse or your children, you have to book a family appointment. A maximum of six persons may attend one family appointment. If there are more applicants, you must book two family appointments. If a group of students or co-workers wants to handle their matters together, each customer must book a separate appointment (one appointment for each application). Choose the service category based on what you yourself are applying for.
New appointments become available in the appointment system regularly
If appointments for a certain time period are not yet available, please check again later.
Only use waiting numbers for urgent matters
Your matter is urgent if you have not been able to find a convenient appointment time in the appointment system and
- your residence permit will expire within the next two months, or
- your passport issued by Finland will expire within the next two months.
If you visit a service point in order to take care of a non-urgent matter and you take a waiting number, we will help you to book an appointment in the appointment system, if necessary.
Because the waiting times may be long, we strongly recommend that you book an appointment in advance.
Remember these things when you book an appointment
You can only book an appointment online
Book an appointment in our appointment system. Our telephone service cannot help you book an appointment. This means that you cannot book an appointment or change or cancel your appointment by phone.
If you cannot come to an appointment that you have booked, remember to cancel it in the appointment system.
New appointments become available in the appointment system continuously
If you are not able to find an appointment time that suits you in the appointment system, please check later for available appointments. Appointments are usually available for three months ahead.
Waiting numbers are only meant for customers with urgent matters
Your matter is urgent in the following cases:
- Your residence permit will expire within the next three months.
- Your passport issued by Finland will expire within the next three months.
If you visit a service point in order to take care of citizenship matters or non-urgent residence permit matters and you take a waiting number, we will use our appointment system to book an appointment for you, if necessary.
If you visit a service point without booking an appointment, please be aware that the queue may be very long and that we may not have the time to serve you on that day.
Handing in additional documents
During office hours, you can leave additional documents to your application in the postbox at the service point. Do not book an appointment for this. You can also submit your additional documents to us in other ways.