Book an appointment at a service point in advance

Book an appointment in our appointment system to prove your identity or to submit your application at one of our service points, if you are in Finland and you apply for:

  • a residence permit;
  • a travel document;
  • citizenship;
  • EU registration.

You can choose at which service point you wish to book an appointment. If you are abroad, you can visit a Finnish mission (embassy or consulate). See their contact information on the website of the Finnish Ministry for Foreign Affairs.

If you are an asylum seeker, you will receive an invitation to an asylum interview. You do not need to book an appointment.

Save your reservation key and PIN code

Please make sure that the contact details you have given are correct. When you have successfully booked an appointment, you will receive a confirmation and reminders of your appointment by email and by text message. If you receive an error message, please try to book an appointment for a later time.

Keep the reservation key and PIN code you received when you booked your appointment. You can use them to:

  • check your appointment details;
  • change or cancel the appointment;
  • edit your contact details.

Change or cancel your appointment in the appointment system

If you want to change the date or time of your appointment, cancel the old appointment in the appointment system and book a new one.

If you want to change the reason for your appointment, you do not have to do anything. Tell the real reason at the counter and make sure that you have filled in the right application.

If you cannot come to an appointment that you have booked, remember to cancel it in the appointment system. If you do not have the reservation key and PIN code, cancel your appointment by sending an email to [email protected].

You can only book an appointment online

If you need help with booking an appointment, you can visit one of our service points. Take a waiting number upon arrival.

You cannot book an appointment or change or cancel your appointment by phone or by email.

Booking an appointment for more than one application or applicant

If you need to submit two separate applications, you must book two appointments. One appointment is enough, however, if you are applying for a residence permit and an alien’s passport or a refugee travel document at the same time.

If you are applying together with your spouse or your children, you have to book a family appointment. A maximum of six persons may attend one family appointment. If there are more applicants, you must book two family appointments. If a group of students or co-workers wants to handle their matters together, each customer must book a separate appointment (one appointment for each application). Choose the service category based on what you yourself are applying for.

New appointments become available in the appointment system regularly

If appointments for a certain time period are not yet available, please check again later.

Only use waiting numbers for urgent matters

Your matter is urgent if you have not been able to find a convenient appointment time in the appointment system and

  • your residence permit will expire within the next two months, or
  • your passport issued by Finland will expire within the next two months.

If you visit a service point in order to take care of a non-urgent matter and you take a waiting number, we will help you to book an appointment in the appointment system, if necessary.

Because the waiting times may be long, we strongly recommend that you book an appointment in advance.

Remember these things when you book an appointment