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Customer guidance services of the Finnish Immigration Service

You can contact us to ask about residence permits, citizenship matters or other permit matters handled by the Finnish Immigration Service, about booking an appointment or about our online services.

Before you contact us 

Before you contact us, please read the website carefully. See the Frequently Asked Questions page.

You can follow the processing of your application in Enter Finland if you have applied for a permit or citizenship online. In most cases, you can follow the processing of your application also with the help of chatbot Kamu and automated messages

We can only give information about applications to our customers and their legal representatives, and only if we can verify that the person has the right to access the information.

Before contacting us, make sure that you have all the information you will need:

  • customer number or date of birth
  • other necessary information about your matter, for example:
    • which application you are referring to
    • when and where you submitted the application
    • which document your question concerns (for example, a request for additional information or some other document the Finnish Immigration Service has sent you). We give guidance in Finnish, Swedish and English. 

The service number cannot tell you whether you are likely to get a residence permit or citizenship or not. For security reasons, the service number cannot give you any information about individual applications or decisions related to asylum or refugee travel documents.


Service hours: Monday to Friday at 8.30–12.00 and 13–15.30.

If you are calling from outside Finland, leave out the first zero and replace it with the country code +358.

When you call our service numbers, you are asked to select your preferred language of contact (Finnish, Swedish, English). If the lines are busy, you will be informed of the average waiting time. 

After your call, you may receive a text message from us from the number 18135, informing you that we have tried to contact you or asking you to respond to our yearly customer satisfaction survey. 

Service numbers

  • Registration of the right of residence of EU citizens and the residence cards of their family members 0295 790 600
  • Brexit-related permit matters 0295 790 600
  • Residence permits on the basis of studies or work 0295 790 602
    • The customer guidance services do not know how long it takes to process an individual application and cannot expedite the processing of an application. You can follow the processing of your application in Enter Finland. You will also receive messages about the processing stage of your application.
  • Residence permits for family members 0295 790 603
  • Renewal of residence permit card 0295 790 604
  • Withdrawal of entry ban or residence permit 0295 790 600
  • Citizenship matters and permanent residence permits 0295 790 604
  • Asylum seekers’ permits and right to work 0295 790 600
  • Alien’s passports or refugee travel documents 0295 790 600
  • Ukraine-related questions 0295 790 605
    • Residence permits issued on the basis of temporary protection are valid until 4 March 2024. The customer guidance services do not know whether temporary protection will be extended after 4 March 2024. The extension of temporary protection will depend on the decisions of the Council of the European Union. We will publish more information about the matter as soon as possible.

Guidance for employers

Service hours: Monday to Friday at 8.30–12.00 and 13–15.30.

If you have technical problems with the online service Enter Finland for Employers, such as difficulties with logging in to your account or with adding attachments, send email to

If you want to know whether your employee or a jobseeker has the right to work, you should primarily ask him or her about it. For example, a residence permit card can prove his or her right to work. If the person is not sure that he or she has the right to work, you can call the service number to ask about the matter. 

You can also ask about your or your employee’s right to work by email. Send an email message to For data protection reasons, we recommend that you send us an encrypted email message using the service at If you cannot send encrypted email, you can send us a normal email message. Include the following details in your message:

  1. your employee’s last name
  2. your employee’s first name
  3. your employee’s customer number (which can be found on the employee’s residence permit card next to ‘Asiakasnumero’)
  4. your own name
  5. name of your company
  6. email address

You will receive an email message within two weeks stating whether your or your employee’s right to work is valid or not.

If your employee is an asylum seeker, information about his or her right to work cannot be given over the phone. Read more about asylum seekers’ right to work.

If you use the online service Enter Finland for Employers, you can receive automated messages from the Finnish Immigration Service. You can receive an email telling you that a request to supplement the application has been sent to you or that the decision is available for you to read in your Enter Finland for Employers account. Read more about when an employer can be informed about a decision.

The guidance service for employers is aimed at improving the advice and guidance given to employers. We will continuously develop the service based on the feedback we receive. You can give feedback on how the telephone service works in connection with your phone call or by using the feedback form

Call cost

When you call any number of the Finnish Immigration Service, you pay a local network charge when you call from a landline telephone, or a mobile telephone charge when you call from a mobile phone. The same charges apply to queueing to our service numbers. International call charges depend on the pricing of mobile phone operators in each country.

We record all calls.

Exceptional service hours

The customer guidance services are not open on official holidays. On the following days they close at 12.00 (noon):

  • Maundy Thursday (before Easter)
  • the day before May Day (30 April)
  • the day before Midsummer Eve
  • the day before Christmas Eve (23 December)
  • New Year’s Eve (31 December)