Telephone service
You can contact us to ask about residence permits, citizenship matters or other permit matters handled by the Finnish Immigration Service, about booking an appointment or about our online services.
You can call us
- from Monday to Wednesday and on Fridays at 8.30–11.30 and 12.30–15.30
- on Thursdays at 10.30–11.30 and 12.30–15.30.
When you call our service numbers, you are asked to select your preferred language of contact (Finnish, Swedish, English). If the lines are busy, you will be informed of the average waiting time.
Quick links to sections of the page:
- Before you contact us
- Check the processing time of your application
- Service numbers for individual applicants
- Guidance for employers
- Call cost
- Exceptional service hours
- Contacts from the Finnish Immigration Service
Check the processing time of your application
To check the processing time of your application, go to page Processing times and see the expected processing times listed on that page.
If you have submitted an online application, log in to your account on Enter Finland and follow the progress of your application there.
Unfortunately, giving a more exact estimate of the processing time over the phone is not possible.
Service numbers for individual applicants
If you are calling from outside Finland, leave out the first zero and replace it with the country code +358.
Unfortunately you cannot check your application’s position in the processing queue by contacting our customer service. You can follow the processing of your application on your Enter Finland account. You can also check the expected processing times for applications on the page Processing times.
- Technical support for users of Enter Finland
- Help with problems related to Enter Finland
- If you have questions about permit requirements, attachments or processing times, call our subject-specific service numbers that you can find below.
- Registration of the right of residence of EU citizens
- Residence card of a family member of an EU citizen
- Brexit-related permit matters
- Residence permits for studies
- The customer guidance services do not know how long it takes to process an individual application and cannot expedite the processing of an application. You can follow the processing of your application in Enter Finland. You will also receive automated messages about the processing stage of your application.
- Residence permit for persons with a degree completed in Finland
- Work-based residence permits
- Residence permits for specialists
- Residence permits for researchers
- Changing jobs
- For residence permits for au pairs, choose the number 0295 790 600
- Residence permit based on family ties
- Extended permit for a family member
- For residence permits for family members of EU citizens, choose the number 0295 790 600 for the EU and Brexit
- Applying for citizenship
- Permanent residence permits
- Renewal of residence permit card
- Lost residence permit card
- For an extended permit, choose the right number according to the grounds for the permit, for example 0295 790 602 for work-based permit, 0295 790 603 for extended permits for family members.
- Alien’s passports
- Refugee travel documents
- For all types of permits
More information for employers
Service number: 0295 790 601
Email: tyonantajapalvelut@migri.fi
You can call
- from Monday to Wednesday and on Fridays at 8.30–11.30 and 12.30–15.30
- on Thursdays at 10.30–11.30 and 12.30–15.30.
For employers: If you are hiring an employee from Ukraine
Are you looking for these?
- If you have questions about the use of Enter Finland, you can call us at +358 295 790 606 from Monday to Friday at 8.30–15.30.
- If you have a technical problem, please email a detailed description and, if possible, a screenshot of the problem to esupport@migri.fi.
- If you use the online service Enter Finland for Employers, you may receive automated messages from the Finnish Immigration Service. You may receive an email telling you that a request to supplement the application has been sent to you or that the decision is available for you to read in your Enter Finland for Employers account. You can receive an email telling you that a request to supplement the application has been sent to you or that the decision is available for you to read in your Enter Finland for Employers account. Read more about when an employer can be informed about a decision.
- If you want to know whether your employee or a jobseeker has the right to work, you should primarily ask him or her about it. For example, a residence permit card can prove his or her right to work. If the person is not sure that he or she has the right to work, you can call the service number to ask about the matter.
- You can also ask about your or your employee’s right to work by email. Send an email message to tto@migri.fi. For data protection reasons, we recommend that you send us an encrypted email message using the service at securemail.migri.fi. If you cannot send encrypted email, you can send us a normal email message.
- Include the following details in your message:
- your employee’s last name
- your employee’s first name
- your employee’s customer number (which can be found on the employee’s residence permit card next to ‘Asiakasnumero’).
- your own name
- name of your company
- email address
- You will receive an email message within two weeks stating whether your or your employee’s right to work is valid or not.
- If your employee is an asylum seeker, information about his or her right to work cannot be given over the phone. Read more about asylum seekers’ right to work.
- The guidance service for employers is aimed at improving the advice and guidance given to employers. We will continuously develop the service based on the feedback we receive. You can give feedback on how the telephone service works in connection with your phone call or by using the feedback form.
Call cost
When you call any number of the Finnish Immigration Service, you pay a local network charge when you call from a landline telephone, or a mobile telephone charge when you call from a mobile phone. The same charges apply to queueing to our service numbers.
International call charges depend on the pricing of mobile phone operators in each country
We record all calls.
Exceptional service hours
The customer guidance services close at 12 (noon) on the following days:
- Maundy Thursday (before Easter)
- the day before May Day (30 April)
- the day before Midsummer Eve
- the day before Christmas Eve (23 December)
- New Year’s Eve (31 December)
We are closed on the following official holidays:
- New Year’s Day 1.1.
- Epiphany 6.1.
- Good Friday
- Easter Monday
- May Day 1.5.
- Ascension Day
- Midsummer Eve
- Independence Day 6.12.
- Christmas Eve 24.12.
- Christmas Day 25.12.
- Boxing Day 26.12.
Contacts from the Finnish Immigration Service
After your call, you may receive a text message from us from the number 18135, informing you that we have tried to contact you or asking you to respond to our yearly customer satisfaction survey.