Customer guidance services of the Finnish Immigration Service
You can contact us to ask about residence permits, citizenship matters or other permit matters handled by the Finnish Immigration Service, about booking an appointment or about our online services.
Before you contact us
- Frequently Asked Questions
- Before you contact us, please read the Migri.fi website carefully. See the page Frequently Asked Questions.
- You can follow the processing of your application in Enter Finland if you have applied for a permit or citizenship online. In most cases, you can follow the processing of your application also with the help of automated messages. The Processing Time Checker will tell you the expected processing time of your application.
- How we can help you
- We can only give information about applications to our customers and their legal representatives, and only if we can verify that the person has the right to access the information.
- The service number cannot tell you whether or not you will get a residence permit or citizenship, or the duration of the permit.
- Have the following information ready when contacting us
- customer number, diary number or date of birth
- For information on how to find your customer number and diary number, see the page Customer number and diary number.
- other necessary information about your matter, for example:
- which application you are referring to
- when and where you submitted the application
- which document your question concerns (for example, a request for additional information or some other document the Finnish Immigration Service has sent you).
- customer number, diary number or date of birth
- Choosing the right number
- Service numbers can only help in matters specified for the number in question, so please choose the right number to avoid unnecessary queuing.
Call the Finnish Immigration Service
- You can call us from Monday to Friday at 8.30–12 and 13–15.30. When you call our service numbers, you are asked to select your preferred language of contact (Finnish, Swedish, English). If the lines are busy, you will be informed of the average waiting time).
- Ukraine and temporary protection service number: The number is open for advice on matters concerning temporary protection and moving to a municipality from Monday to Friday at 8.30–12.
- Guidance for employers
- Call cost
- Exceptional service hours
- Contacts from the Finnish Immigration Service
- Most common questions right now
- Frequently Asked Questions
Service numbers
If you are calling from outside Finland, leave out the first zero and replace it with the country code +358.
The queue place function is out of use until further notice.. Unfortunately you cannot check your application’s position in the processing queue by contacting our customer service. You can follow the processing of your application on your Enter Finland account. You can also use the Processing Time Checker to check the expected processing time of your application.
- Technical support for users of Enter Finland
- Help with problems related to Enter Finland
- If you have questions about permit requirements, attachments or processing times, call our subject-specific service numbers that you can find below.
- Registration of the right of residence of EU citizens
- Residence card of a family member of an EU citizen
- Brexit-related permit matters
- residence permits for studies
- The customer guidance services do not know how long it takes to process an individual application and cannot expedite the processing of an application. You can follow the processing of your application in Enter Finland. You will also receive messages about the processing stage of your application.
- residence permit for persons with a degree completed in Finland
- work-based residence permits
- residence permits for specialists
- residence permits for researchers
- changing jobs
- For residence permits for au pairs, choose the number 0295 790 600
- Residence permit based on family ties
- Extended permit for a family member
- For residence permits for family members of EU citizens, choose the number 0295 790 600 for the EU and Brexit
- applying for citizenship
- permanent residence permits
- renewal of residence permit card
- lost residence permit card
- For an extended permit, choose the right number according to the grounds for the permit, for example 0295 790 602 for work-based permit, 0295 790 603 for extended permits for family members.
- Alien’s passports
- Refugee travel documents
- For all types of permits
- On this number, advice is only given on matters concerning temporary protection for people fleeing Ukraine and on matters concerning municipality of residence.
- For other matters, please choose the number for the matter in question. For example, 0295 790 602 for work-based permits, 0295 790 603 for residence permits for family members.
- On 25 June 2024 the Council of the European Union decided to extend the temporary protection mechanism until 4 March 2026. Our customer guidance services do not yet have any further information about the matter. For further information, please follow the pages Customer bulletins and Temporary protection.
Guidance for employers
- You can call from Monday to Friday at 8.30–12 and 13–15.30.
- Service number: 0295 790 601
- Email: tyonantajapalvelut@migri.fi
- For employers: If you are hiring an employee from Ukraine
Are you looking for these?
- If you have questions about the use of Enter Finland, you can call us at +358 295 790 606 from Monday to Friday at 8.30–15.30.
- If you have a technical problem, please email a detailed description and, if possible, a screenshot of the problem to esupport@migri.fi.
- If you use the online service Enter Finland for Employers, you can receive automated messages from the Finnish Immigration Service. You can receive an email telling you that a request to supplement the application has been sent to you or that the decision is available for you to read in your Enter Finland for Employers account. Read more about when an employer can be informed about a decision.
- If you want to know whether your employee or a jobseeker has the right to work, you should primarily ask him or her about it. For example, a residence permit card can prove his or her right to work. If the person is not sure that he or she has the right to work, you can call the service number to ask about the matter.
- You can also ask about your or your employee’s right to work by email. Send an email message to tto@migri.fi. For data protection reasons, we recommend that you send us an encrypted email message using the service at securemail.migri.fi. If you cannot send encrypted email, you can send us a normal email message.
- Include the following details in your message:
- your employee’s last name
- your employee’s first name
- your employee’s customer number (which can be found on the employee’s residence permit card next to ‘Asiakasnumero’).
- your own name
- name of your company
- email address
- You will receive an email message within two weeks stating whether your or your employee’s right to work is valid or not.
- If your employee is an asylum seeker, information about his or her right to work cannot be given over the phone. Read more about asylum seekers’ right to work.
- The guidance service for employers is aimed at improving the advice and guidance given to employers. We will continuously develop the service based on the feedback we receive. You can give feedback on how the telephone service works in connection with your phone call or by using the feedback form.
Call cost
When you call any number of the Finnish Immigration Service, you pay a local network charge when you call from a landline telephone, or a mobile telephone charge when you call from a mobile phone. The same charges apply to queueing to our service numbers.
International call charges depend on the pricing of mobile phone operators in each country
We record all calls.
Exceptional service hours
The customer guidance services are closed on official holidays. We close at 12 (noon) on the following days:
- Maundy Thursday (before Easter)
- the day before May Day (30 April)
- the day before Midsummer Eve
- the day before Christmas Eve (23 December)
- New Year’s Eve (31 December)
Contacts from the Finnish Immigration Service
After your call, you may receive a text message from us from the number 18135, informing you that we have tried to contact you or asking you to respond to our yearly customer satisfaction survey.
Customer bulletins - customer service
New minimum income limit of 1,600 euros for the residence permit for an employed person as of 1 January 2025
20.12.2024 10.14
We will publish instructions concerning the extension of temporary protection early in 2025 – changes are being planned
Press release
19.12.2024 11.36
Decision-making on asylum applications from Syrians paused
Press release
11.12.2024 12.34
Exceptions to opening hours in December and January
Press release
16.12.2024 10.02