First, you need to create a user account in Enter Finland. If you already have an account in the Enter Finland online service that is intended for applicants, log in and move to section ‘Fill in and submit an application’.

• If you are a representative of an unaccompanied minor, you need to create a user account in the Enter Finland online service that is intended for applicants to apply for a card. You cannot apply for a card or log in to the online service intended for applicants from your user account in Enter Finland for Counsels and Representatives.

If you do not have a user account in the Enter Finland online service that is intended for applicants, read the following instructions on how to create a user account:

1. When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Create a user account’.
2. To create a user account with your email address, click the button ‘Create an account using your email address’ on the right-hand side of the page.
   • If you wish, you can create an account using a Suomi.fi or eIDAS identification if you have Finnish online banking credentials, for instance. 
   • If you are a representative of an unaccompanied minor and have a user account in Enter Finland for Counsels and Representatives, you cannot create a user account in the Enter Finland online service that is intended for applicants using strong identification, for example Finnish online banking credentials. Instead, create a user account in the Enter Finland online service that is intended for applicants using your email address. Create a user account with a different email address than the one you used to create your account in Enter Finland for Counsels and Representatives. It is not possible to use the same email address that is already connected with another account in Enter Finland. 
3. Clicking the email button will open the form ‘Create a user account with your email address’. 
   • Fill in the form with the information requested: First name, last name, date of birth, email address and your Finnish mobile phone number. The phone number is optional. If you do not have a Finnish phone number, please leave the field empty. In addition, please make sure that you write your name and your date of birth in exactly the same form as they are written on your current residence permit card.
   • Choose a password. Enter the password again under ‘Password (again)’. 
   • Read the terms of use of the service and tick the box ‘I have read and I accept the terms of use’.
   • Click the button ‘Create a user account’. You will receive a verification link by email. Open the link to verify your email address. 
   • Your email address has now been verified.
   • To finish the process, log in to your user account.
   • You will receive an email message containing a 6-digit verification code. Enter the code in Enter Finland and click the button ‘Send’ to log in to Enter Finland.

To apply for a new residence permit card, begin by logging in to your Enter Finland account.

1. When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. In the main menu, select ‘Temporary protection: Residence permit card’ or ‘Тимчасовий захист: заявка на нову картку’.
   • Scroll down and select 'Fill in the application'.
2. Select ‘For myself’ if you are applying for a card for yourself only. Select ‘For my child’ if you are applying for a card for your child.
3. Fill in the form using the Latin alphabet. Do not use the Cyrillic alphabet. Fill in your personal data: first name, last name, date of birth or personal identity code, customer number, citizenship and gender.  
   • The form is automatically completed with your name, date of birth, email address and phone number based on the data you gave when you created your user account.
   • If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
   • You can find your customer number on your residence permit card next to ‘Asiakasnumero/Kundnummer’.
   • Please make sure that your name, customer number and your date of birth or your personal identity code are spelled in exactly the same way as they are spelled in your current residence permit card. If there are differences, you can edit your user account information so that it matches with your residence permit card. 
     • If there have been changes in your name after you received your previous residence permit card, see the instructions on this page under ‘Changing a name on a residence permit card’ before you order a new card.
   • If you are applying for a residence permit card for a child, the form is automatically completed with only an email address and a phone number, based on the data you gave when you created your user account.
     • Please remember to fill in your child’s personal details in the application even though it is you who is filling in the application form. Do not fill in the child's application with your personal details.
4. Confirm whether or not you have a Finnish telephone number by answering yes or no. Verify your phone number by clicking the button ‘Send confirmation code’. You will receive a text message containing a 6-digit confirmation code. Write the code in the field ‘Confirmation code for telephone number’.
   • When you have entered the confirmation code, you will see a notification stating that your phone number was successfully verified. 
5. Write the address where you live in Finland.
   • Make sure that you write your full and exact address.
   • Please note that we cannot send the card to you if the address where you live is not in Finland.
   • Write the address that has been recorded for you in the Finnish Population Information System. If your address in Finland has changed, submit a notification of move to the Digital and Population Data Services Agency (dvv.fi) before you apply for a new residence permit card.
   • Your residence permit card will be delivered to a collection point near your address.
     • You can print out the instructions for collecting the card: You have now applied for a new residence permit card on the basis of temporary protection – this is how to collect your card (pdf).
6. If you wish us to send your card to some other address than the address where you live, you can enter a separate address for that purpose. Please note that the card can only be sent to a Finnish address. 
   • Enter the address to which you want us to send the card. The address must be in Finland. Make sure that you write the full and exact address.
   • Select ‘No’ if you want us to send the card to the address where you live.
7. Tick the box to give your consent to using the same fingerprints, photo and signature that you provided in connection with your earlier application for temporary protection.
8. Move to the ‘Payment’ page by clicking on the ‘Next’ button.
   • You can preview your application under ‘Preview application’ before sending it. 
   • If you want to edit your application, you must make the changes before you pay the processing fee. To edit your application, navigate back in the application form by clicking on section 1 ‘Information on the applicant’ in the top part of the page, marked with a green background.
   • You cannot edit the application after you have paid the processing fee.
9. Pay the processing fee for the application by clicking on ‘Pay your application’.
   • You can pay with a Visa or Mastercard or use Finnish online banking services. You cannot send the application before you have paid the fee. 
   • When you pay the fee with online banking credentials, the service will direct you to your bank’s website. When you have paid the fee, click on the link that takes you back to the Enter Finland application form (for example, ‘return to the seller’s website’). Do not use your browser’s arrow buttons to return to the application form. 
   • When you pay the fee with a credit card, enter your credit card number, the card's validity period and the card verification value in the relevant fields. After the card payment, the service will automatically direct you back to the Enter Finland application form.
   • A receipt of the payment will be sent to your Enter Finland user account after you have submitted the application. The receipt will be in the language in which you are using Enter Finland. Enter Finland is available in Finnish, Swedish and English.
10. When you return to Enter Finland after making the payment, a confirmation page for your card application will open. 
    • On the confirmation page, you will find a confirmation that you have paid the fee, together with payment information. 
11. Select ‘Confirm application details’. 
    • This is to confirm that the information you have entered is correct and that you are aware of the consequences of giving false information to authorities.
12. To send the application to us, click the button ‘Submit the application’. You will see a notification stating that we have received your application. You will find your application on your Enter Finland account under ‘Your application and attachments’.
    • The card will be delivered to a collection point that is close to the address where you live.
    • We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.