Identification and strong identification in Enter Finland

• You are using strong identification when you log in to the service using online banking credentials, mobile certificate or citizen certificate.
• If you have previously used your email address to log in, update the login method for your account:
  • In the main menu, select ‘My Account’.
  • Click the button ‘Change now’ to get to the Suomi.fi login page. As your login method, you can select online banking credentials, for example.
  • After you have logged in to the service using strong identification, your account is upgraded to an account that uses strong identification. From now on, when you log in to your Enter Finland account you must always use the strong identification method you selected (for instance, your online banking credentials).
• Please note that if submit your application before you start using strong identification, you cannot avoid visiting a service point.

• Remember to enter the retrieval code before submitting the application.
• If you fail to add the retrieval code or if you add it only after submitting the application, you will have to visit a service point to prove your identity.
• If you apply for citizenship, you do not need to attach a photograph retrieval code.
• More information on how to attach your passport photo.

• If you do not pay the fee for your application on Enter Finland, you must visit a service point to prove your identity.

If you do not need to visit a service point, Enter Finland will show you the following message:

"You do not need to visit a service point

Congratulations, your application is now pending! You do not need to visit a Finnish Immigration Service service point, because we already have all necessary information. If we need more information from you while the application is being processed, we will contact you. The service point you chose is stated below. If you have already booked an appointment at a Finnish Immigration Service service point, cancel it in the appointment system. Instructions on how to cancel an appointment can be found at migri.fi/ajanvaraus.

(your selected service point)"

If you do need to visit a service point, Enter Finland will show you the following message:

"Visit your service point

You need to visit a Finnish Immigration Service service point within three months to verify your identity. At the same visit, you will show the official the original versions of the attachments to your application. You can find more detailed information on what you need to bring with you on the page Visiting a service point.

Book an appointment in our online service. You can book an appointment at any service point. You can find instructions on the page How to book an appointment.

Here are the most common reasons for having to visit a service point even if you used strong identification.

The service point you selected in the application is:

x"

• Use strong identification to log in to the online service Enter Finland, and fill in your application.
  • You are using strong identification if you log in to your Enter Finland account with your Finnish online banking credentials, for example.
• Remember to attach the retrieval code for your digital passport photo to your application, and to pay the processing fee in Enter Finland. 
• Send the application. After you have sent the application, Enter Finland will tell you whether or not you need to visit a service point.

• Use strong identification when you log in to the e-service Enter Finland and fill in the application. 
• Remember to attach the retrieval code for the child’s digital passport photo to the application, and to pay the processing fee in Enter Finland.
• Mention the child’s customer number in the child’s application.
• After you have sent the application, Enter Finland will tell you whether or not your child needs to visit a service point.