Service number for temporary protection related questions
The Finnish Immigration Service’s service number 0295 790 600 offers service in Finnish, Swedish and English.
Advice on matters concerning temporary protection is available
- from Monday to Wednesday and on Fridays at 8.30–11.30 and 12.30–15.30
- on Thursdays at 10.30–11.30 and 12.30–15.30.
See the exceptional service hours from the page Customer guidance services of the Finnish Immigration Service.
- On 25 June 2024, the Council of the European Union decided to extend the temporary protection mechanism until 4 March 2026. For further information, please follow the pages Customer bulletins and Temporary protection.
Services provided by other authorities
Entry and customs clearance
The Finnish Border Guard is responsible for controlling the borders of Finland and provides information about border traffic.
The Finnish Food Authority monitors the safety and quality of food, the health and well-being of animals, and products used in agricultural and forestry production.
The Finnish Customs controls goods traffic and collects customs duties and other taxes and charges levied on import goods.
Working, studying and living in Finland
TE-services give advice on how to look for work and offer people services to help find employment.
The Ministry of Economic Affairs and Employment of Finland is responsible for matters related to enterprises, working life, consumers as well as labour migration and integration.
- MEAE's instructions: People applying for temporary protection have the right to work in Finland
- Working in Finland
The Finnish Tax Administration is responsible for taxation and tax collection in Finland.
The occupational safety and health authorities (Finnish Supervisory Agency) supervise Finnish workplaces and issue advice related to employment relationships, occupational safety, work discrimination, and inappropriate treatment at work.
- Contact your occupational safety and health authority
- Guide: As a Foreign Employee in Finland (available in a number of languages, including Ukrainian, English and Russian)
Kela, the Social Insurance Institution of Finland, provides social security coverage for people living in Finland through the different stages of their lives.
The Finnish National Agency for Education and the Study In Finland service provide information about studying in Finland.
Helping Ukrainians
The Ministry of Interior is responsible for Finland’s internal security and migration, and provides information about the situation in Ukraine.
The Finnish Red Cross (FRC) helps people in times of crises in Finland and abroad.
- Infopiste: tietoa avuntarjoajille Ukrainan kriisistä (in Finnish)
The Assistance system for victims o human trafficking helps people to recognise human trafficking and offers help for victims of human trafficking.
Health and welfare
The Finnish institute for health and welfare (THL) provides reliable information on health and welfare.
THL’s data bank is a collection of health care instructions and materials in Ukrainian.
- THL:n aineistopankki (in Finnish and Ukrainian)
Other information
The Ministry of Interior is responsible for Finland’s internal security and migration.
The Finnish Government holds the supreme executive power in Finland. The Government actively informs people on the effects of the crisis in Ukraine.