There are two routes to the service point:  

• the main route at Albertinkatu 4 B and 
• the entrance in the courtyard of the courthouse at Sepänkatu 3 A, which is intended for customers using accessible parking spaces.  

Neither entrance is completely accessible.

In the courtyard of the building at Sepänkatu 3 A there are private parking spaces subject to a fee and free accessible parking spaces. The accessible parking spaces are located less than 10 metres from the courtyard entrance of the Finnish Immigration Service. There are no parking spaces separately reserved for customers at the service point.

A passenger drop-off point is located in front of the Sepänkatu 3 A entrance. Vehicles dropping off customers may also temporarily stop at Albertinkatu 4 B.

There are few signs guiding customers to the Sepänkatu entrance. The main entrance at Albertinkatu is easy to notice and indicated with signs. 

Both entrances are lit and wide enough for wheelchair access. There is a canopy over both entrances. There is enough space in front of both of the entrances for turning with a wheelchair.

There is a buzzer by the Sepänkatu entrance. Press the buzzer and a security guard will come and open the door for you. The buzzer button is too high for wheelchair users. There is a high doorstep and no wheelchair ramp. The guards will help you at the entrance if necessary. 

There is no electrical opening system at the Albertinkatu front door entrance. The Albertinkatu entrance has a low doorstep and it is easy to get over it with a wheelchair. 

Ring the doorbell to open the courtyard entrance door. A security guard will help you enter the building.

The service point is located on the 2nd floor. 

You can get to the service point by a lift. The lift doors open automatically. There is no voice control in the lift. There is not enough room in the lift to turn a wheelchair or pram.

On the 2nd floor, open the door by ringing the doorbell. The doorway has a low doorstep. 

There are few signs indoors. 

There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.

The corridors have room for wheelchair use. 

There is an accessible toilet by the lobby on the 2nd floor.

Guide and assistance dogs may enter the indoor spaces. 

There is no sound beacon or loop induction in the space.

Our opening hours are 8–12.00 on the following days:

• 23 December 2025
• 31 December 2025