There are two routes to the service point:  

• the main entrance to the office building at Pormestarinkatu 1 and 
• an accessible entrance on the Villimiehenkatu side at Villimiehenkatu 2.

The city's parking area is located on Pormestarinkatu. There are no parking spaces separately reserved for customers at the service point. There are no accessible parking spaces very near to the service point. 

There is a passenger drop-off point in front of the Villimiehenkatu entrance, in Villimiehenkatu 2. 

The main entrance to the office building is easy to notice and lit. The route to the Villimiehenkatu entrance is difficult to notice and poorly lit. There are signs at the Pormestarinkatu entrance.

Both entrances have a wheelchair ramp. Both entrances are wide enough for wheelchair access. There is a canopy over both entrances.

The entrance doors open by pressing the buttons by the door inside and outside the building. There is enough space in front of the entrances for turning with a wheelchair.

The service point is located on the P floor (same floor as the main entrance). 

The Villimiehenkatu entrance is on floor K. You can get to the service point by a lift. The lift doors open automatically. The lift has voice control, i.e., it will inform you with a voice signal when you enter the floor. There is not enough room in the lift to turn a wheelchair or pram. 

There are not many signs along the way to the service point.  

There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.

The corridors have room for wheelchair use.

There is an accessible toilet located in the common area on floor P.

Guide and assistance dogs may enter the indoor spaces. 

There is no sound beacon or loop induction in the space.

Our opening hours are 8–12.00 on the following days:

• 23 December 2026