Do this if you assist a temporary protection client who needs help with submitting the application due to illness or disability, for example

• If a client who has been granted temporary protection needs a new residence permit card but is not able to submit the application in the online service Enter Finland or at a service point due to an illness or a disability, for example, please contact us by email. 
• Use the Securemail service (securemail.migri.fi) of the Finnish Immigration Service to email suojelu.tilapainen.kasu@migri.fi. The Securemail service will encrypt your message. Do not use other email encryption services. For more information about sending us email using the Securemail service, please see the page Contact information.
• Explain in your email that the client needs a new residence permit card for temporary protection. Include the following information in your email:
  • Finnish Immigration Service customer number of the person being assisted.  Do not write any other personal details or personal information about the client in your email.
  • A short explanation of why the client is not able to apply for a new residence permit card in the online service Enter Finland or at our service point. Based on your message, we will assess what needs to be done so that the client can get a new residence permit card.
  • Your own contact details: name, email and phone number and your role or relationship with the client
• We will contact you when we have received your message.