How to apply for a new residence permit card at a service point of the Finnish Immigration Service
If you want a new residence permit card but cannot apply for it in Enter Finland, you can apply for a new card at a service point of the Finnish Immigration Service. Book an appointment beforehand in our appointment system. You can see all appointments available for booking at our service points in the appointment system.
The service point staff can help you in Finnish, Swedish or English. We do not have interpreters at our service points.
- Open the appointment system website. If necessary, select English in the language menu. Click the ‘Book now’ button on the front page of the appointment system.
- To book an appointment for you and your spouse and children under 18 years of age, select the tab ‘For a family’. When a window opens, enter the names of your family members and select ‘Temporary protection’ as category and ‘Application for a residence permit card’ as service. To add additional family members, click the ‘Add a person’ button. To finish, click the ‘Ok’ button. After this, you can move on to step 4.
- In ‘Choose a category’, select ‘Temporary protection’.
- In ‘Choose a service’, select ‘Application for a residence permit card’.
- Choose which service point you want to visit. You can select any of the service points in the menu.
- Click the button ‘Search availability’ to look for available appointments.
- The appointment system will show you all available appointments at the service point you have selected.
- If there are no appointments available, the day will be marked with ‘No times’.
- Select an appointment by clicking on a time slot. Check your selections and click the button ‘Select time’ to continue.
- Fill in the form with your details: customer number, first name, last name, citizenship, date of birth, gender, phone number and email address.
- Check that the appointment details are correct.
- To book the appointment, click the button ‘Confirm reservation’ in the lower right-hand corner of the form.
- On the screen, you will see a notification confirming that you have successfully booked an appointment. You will also receive a confirmation of your appointment to the email address or phone number that you provided.
- A reminder will be sent to you one week before the appointment and one day before the appointment.
- Print out the application form and fill in the form in advance. You will find the application form at the bottom of this page.
- Тимчасовий захист: заява на отримання картки дозволу на проживанн
- Temporary protection: residence permit card application
- Временная защита: заявление на предоставление карты вида
- на жительство
- Tillfälligt skydd: ansökan om uppehållstillståndskort
- The form is available in the following language combinations: Finnish and Ukrainian; Swedish and Finnish; English and Finnish; Russian and Finnish.
- When you fill in the form, please use the Latin alphabet.
- You do not need a new photo for the application.
- You can find your customer number on your residence permit card next to ‘Asiakasnumero/Kundnummer’.
- If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
- If there have been changes in your name after you received your previous residence permit card, see the instructions on this page under ‘Changing a name on a residence permit card’ before you order a new card.
- If you have children under 18 years of age who have received temporary protection in Finland, you can apply for new residence permit cards for them with the same form.
- Children who have reached the age of 15 can also apply for a new card independently.
- If you are the representative of an unaccompanied minor, you can use this form to apply for a new residence permit card for the child.
- When you visit the service point, bring with you your current residence permit card and the application form that you filled in.
- If you are applying for a new residence permit card with the same application form for your child who is under 18 years of age or if you are the representative of a child under 18 years of age, the child does not need to visit the service point with you.
- Please note that a child who has turned 6 after receiving his or her current residence permit card for temporary protection must visit the service point with you. This is because your child’s fingerprints are required under law for the residence permit card.
- At the service point, a member of staff will ask you to come from the waiting area to the counter and will receive your application. The staff member will ask you to pay the processing fee for the application.
- Our service points accept cash and card payments with the most common, international payment cards, such as Visa and Mastercard, and Finnish bank cards. You can also pay with a prepaid card or with a voucher granted to you by your reception centre.
- You will receive your new card within approximately two weeks of submitting the application.
- Before you leave, the staff will give you instructions on how the new card will be delivered to you and where you can pick up the card once it is ready for collection.
- Your residence permit card will be delivered to a collection point near your address.
- You can print out the instructions for collecting the card: You have now applied for a new residence permit card on the basis of temporary protection – this is how to collect your card (pdf).
- We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.
- Your residence permit card will be delivered to a collection point near your address.
