Starting from Monday 31 March 2014, the Finnish Immigration Service’s customer service point in Helsinki will be open from 11.30 to 15.00. The service point can be visited without appointment, and queue numbers will be available until 14.30.
The opening hours are reduced by a few hours, because there is no need to keep the service point open all day due to the low number of clients visiting the service point. The new opening hours will also allow the personnel more time for decision-making.
The changes may at first lead to occasional queues at the service point.
Other services are open all day
- The telephone servicewill be open on weekdays from 9.00 to 15.00. The telephone service is similar to the service given at the customer service point.
- Advice is also given by Virka Info at the City Hall in Helsinki. Virka Info is open on weekdays from 9.00 to 19.00 and on weekends from 10.00 to 16.00. Virka Info serves customers in over ten languages.
- Our website contains a lot of information and advice according to different application types. Answers to frequently asked questions can be found on the page “FAQ”. Information on average processing times is available on the page “Processing times”.
If you wish to complement an application that is pending at the Finnish Immigration Service, you can do so by e-mail, letter and fax. You can also bring your supplementary documents to our security guards between 8.00 and 16.15, as before.
Please remember that you cannot speed up the processing of your application by visiting our customer service point. Also note that you cannot submit any applications to the customer service point.
