Our customer service is very busy – please check if you can find information elsewhere before calling us

The number of our customers has increased by tens of thousands in a very short time. Our customer service is currently so busy that we cannot serve our customers as well as we would like.

We cannot add staff to our customer service to meet the high demand, because we must concentrate our personnel on decision-making tasks. Therefore, please wait patiently for your decision. You cannot speed up the processing of your matter by calling our customer service.

In order to be able to serve our customers as well as possible, we hope that you check the following before calling us:

• Has the expected processing timeof your application been exceeded?
  If not, it is no use asking about the processing stage of your application. You cannot speed up the processing of your application by calling us.
• Did you apply for a permit electronically and do you wish to know the processing stage of your application?
  In that case, you can check the processing stage of your application through our e-service whenever you like without calling our customer service.
• Have you received a request for supplementary information?
  If you have, please answer the request as soon as possible and submit the required information to us in writing. The requested information cannot be given to us by calling our customer service. If you, for some reason, do not want to submit the requested information, please inform the person who processes your matter directly of this in writing.
• Do you have all the necessary attachments?
  A list of required attachments can be found at the end of the application form. Make sure that you have all the necessary attachments and documents before you start filling in your application.
• Can you find the answer to your question under‘FAQ’ on our website?
  On our website you can find information about, for example, how to fill out an application.