New videos give advice to residence permit clients
How to apply for a residence permit? Where to find help with choosing the right application? What is Enter Finland? The series of ten videos published today shows immigrants how to apply for a residence permit.
The videos tell clients applying for a residence permit about how to choose the right application, how to apply online and what happens when you visit a service point in an encouraging and understandable way.
‘We don’t want our clients to worry needlessly about visiting a service point. Instead, they should have a clear picture on how to prepare for a visit and what to expect during and after the visit,’ says Project Manager Essi Lojander.
The goal of the Finnish Immigration Service is that the videos encourage the clients to use the Enter Finland online service. Applying online is faster and less expensive than submitting an application on paper.
Clear, approachable and client-oriented
The clients of the Finnish Immigration Service gave feedback on the storyboards of the videos during user testing. The clients’ development suggestions played an important role in creating the videos.
‘At the core, the video production aims to be clear, approachable and client-oriented. That’s why the feedback from clients was extremely important,’ Lojander says.
An expert from the Finnish Centre for Easy Language (Selkokeskus) also helped with making the videos. The expert reviewed the storyboards of two videos to make sure they use easy language. All videos have been released in Finnish, Swedish and English. The Swedish scripts were reviewed by the Swedish migration agency (Migrationsverket), and the English scripts were reviewed by a tester who is a native English speaker.
The videos were created as part of the ERSUS project (Easy to read speak & understand -service). In addition to the videos, the project has updated the visual instructions online and at service points as well as the supplement requests sent to clients. The ERSUS project receives EU funding from the Asylum, Migration and Integration Fund (AMIF).
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