Reminder for e-service users
Once you have completed your application via the e-service, you must visit the local Finnish embassy or consulate if you live abroad, or a police station in Finland to identify yourself. Your application will only be accepted for processing once you have identified yourself. Do not worry if, after your identification visit, the service does not immediately indicate that your application has been initiated.
The authorities sometimes face some degree of congestion and are therefore unable immediately to transfer your application to the Finnish Immigration Service for processing. Your application will be passed on as soon as possible.
The Finnish Immigration Service may review all the attachments you have scanned into the system
After logging into the e-service, you can view all the attachments you have attached to your application on the ‘My applications’ tab. You can also view any further clarifications or supplementary information you have uploaded to the system.
Please note that all the information visible on the ‘My applications’ tab in the e-service is also visible to Finnish Immigration Service personnel. If your attachment has been added to the e-service, they will notice this.
Requests for additional information must be responded to by the deadline given
The Finnish Immigration Service may ask you to provide further clarifications regarding your application. In this case, you will receive a deadline in the e-service by which this information must be provided. Once this deadline expires, the ‘Supplement requests’ item will be closed.
You may request an extension for the delivery of further clarifications by calling the Finnish Immigration Service customer service, or by sending an email to migri@migri.fi. Whether this extension is granted is decided on a case by case basis, and is only possible if a decision has not yet been made regarding your application. If you are granted an extension, you can provide the information via ‘Supplement to an application’ in the service.
Remember that you should always respond to a request for additional information as soon as possible in order to advance the processing of your application. If you fail to respond to a request for further clarification, the Finnish Immigration Service may make a decision on your application without additional information. This lack of additional information may affect your application in such a way that it is rejected.
The authorities will inform you of the manner in which you will be notified of the decision
If you have used secure identification – i.e. you have logged into the service using Finnish online banking codes – you will be notified of the decision via the e-service.
In other cases, the e-service will inform you of the fact that a decision has been made. In this event, the status of your application in the e-service will change to waiting for notification. If you are abroad, the authority that you have visited in order to identify yourself, i.e. the Finnish embassy or consulate, will notify you of the decision. In Finland, the service of the decision will be effected either by the police or by the Finnish Immigration Service. Please wait for the authorities to contact you to inform you of the location where you can collect the decision or where the decision will be delivered to you.
If you have been granted a residence permit, you will be provided with a residence permit card. The manufacture and delivery of this card takes between two and three weeks, which is the rea-son why you cannot collect your residence permit as soon as the decision has been made.
Unfortunately, the manufacture and delivery of the card cannot be expedited.
Follow processing times on the migri.fi website
You can follow queue information and average processing timeson the Finnish Immigration Service website.
Also check out the FAQ page.
The e-service of the Finnish Immigration Service will be overhauled in the spring of 2015. Customer feedback has been used in the preparation of this overhaul.
