The Helsinki service point at Käenkuja will be open on six Saturdays in December and January

The service point at Käenkuja in Helsinki will be open from 9.00 to 15.00 on the following Saturdays: 5 December, 12 December, 19 December, 16 January, 23 January and 30 January.

Saturday appointments can be booked in our appointment system every Tuesday of the same week. It is not possible to visit the service point with a queue number on Saturdays. Instead, you must book an appointment to visit the service point on a Saturday.

Due to the coronavirus situation, we may have to limit the number of customers in the waiting areas. This means that you may have to wait for your turn longer than usual outside the service point premises when visiting a service point.

When inside the service point premises, please use hand sanitizer and keep a safe distance of 1–2 meters to all other persons in the premises. We recommend that you use a face mask. Do not come to a service point if you have flu symptoms. If you have booked an appointment but are unable to attend, remember to cancel your appointment in our appointment system.

We recommend that you wear a face mask when you visit a service point 

You can bring your own mask. Unfortunately, we cannot hand out masks to all customers who visit our service points. Please read carefully the Recommendation and instructions on the use of face masks on THL’s website. When you are indoors in our service points, please wear a mask following the recommendations. 

Appointments are for customers who need to prove their identity and submit applications

If you need advice, you can find answers to many questions on our website at Migri.fi:

• Ask Chatbot Kamu! Kamu, our chatbot, gives general advice on our web service and the Enter Finland website.
• See frequently asked questions.
• Check how long it will take to process your application using the Processing Time Checker.
• You will find our service numbers at migri.fi/telephone-service.