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Telephone service
On this page you will find information about the telephone service of the Finnish Immigration Service, our general customer service number and our subject-specific service numbers.
Before you call us
1
Read the migri.fi website carefully. Our website gives answers to the most common questions.
Read the migri.fi website carefully. Our website gives answers to the most common questions.
2
Use the Processing Time Checker to find out how long the processing of your application will approximately take. Our telephone service cannot give you a more accurate estimate.
Use the Processing Time Checker to find out how long the processing of your application will approximately take. Our telephone service cannot give you a more accurate estimate.
3
Make sure that you have all the information you will need during the phone call:
- your customer number or date of birth
- other necessary information about your matter, for example:
- what application you are referring to
- when and where you submitted the application
- the supplement request or another document that the Finnish Immigration Service has sent to you, about which you have a question
Make sure that you have all the information you will need during the phone call:
- your customer number or date of birth
- other necessary information about your matter, for example:
- what application you are referring to
- when and where you submitted the application
- the supplement request or another document that the Finnish Immigration Service has sent to you, about which you have a question
Who can get information?
We can only give information about applications to our customers and their legal representatives, and only if we can verify that the person has the right to access the applicant’s information.
If you are calling from outside Finland, leave out the first zero and replace it with the country code +358.
Customer service number
Service hours: Monday to Friday between 9 and 16, during the period 22.6.-31.7.2020 from 9.00 to 15.00.
By calling the customer service number of the Finnish Immigration Service, you can get advice on:
- residence permits
- EU registration
- applications for and decisions on asylum
- alien’s passports
- citizenship matters
The customer service number cannot:
- tell you whether you are likely to get a residence permit or citizenship or not;
- assess whether your matter is urgent;
- book you an appointment at a service point, or change, cancel or check the time of your appointment; or
- give you any information about individual asylum applications or matters related to refugee travel documents, for security reasons.
Phone number for customer service: 0295 419 600
If you wish to book an appointment at a service point, please use our appointment system: migri.vihta.com.
Service number for handling your matters during the coronavirus circumstances
If you have questions about submitting an application or about matters that should be dealt with a queue number, call 0295 419 627.
Subject-specific service numbers
Service hours: Tuesday, Wednesday and Thursday between 10 and 11
You can only queue to our general customer service number. Due to technical reasons, it is not possible to queue to our subject-specific service numbers.
By calling these service numbers, you can get specialised advice on residence permit applications and decisions. Select a number based on the grounds on which you are applying.
First residence permits and extended permits for employed persons, entrepreneurs and researchers
0295 419 621
First residence permits and extended permits for students
0295 419 622
First residence permits and extended permits for family members*
0295 419 624
Permanent residence permit*
0295 419 630
Finnish origin and other grounds: first residence permits and extended permits
0295 419 630
Cancellation of residence permit
0295 419 639
*Exception: If you or your family member has been granted international protection in Finland (asylum or subsidiary protection) and you have questions about extended permits or permanent residence permits, you can call us at 0295 419 631.
By calling this service number, you can get specialised guidance on applications for and decisions on the registration of an EU citizen’s right of residence and the residence card of his or her family member.
Registration of the right of residence of EU citizens and the residence cards of their family members
0295 419 629
By calling this service number, you can get specialised advice on citizenship applications, citizenship declarations and determinations of citizenship status.
0295 419 626
By calling these service numbers, you can get refugee travel documents and alien’s passports.
If you or your family member has been granted international protection in Finland (asylum or subsidiary protection), you can get specialised advice on extended permit and permanent residence permit applications and decisions by calling these numbers.
Select a number based on the grounds on which you are applying.
Asylum seekers’ first permits and right to work
Please call our customer service number.
- If you are an asylum seeker, please read the instructions on how to handle your matters on the page Waiting for the decision.
Extended and permanent residence permits if you or your family member has been granted international protection (asylum or subsidiary protection) in Finland
0295 419 631
Refugee travel documents and alien’s passports
0295 419 628
Call cost
If you call any number of the Finnish Immigration Service you need to pay a local network charge when you call from a landline telephone, or a mobile telephone charge when you call from a mobile phone. The same charges apply to queueing to our customer service number. International call charges depend on the pricing of mobile phone operators in each country.
We record our calls.
*The telephone service is not open on official holidays. On the following days it closes at 12:00 (noon):
- Maundy Thursday (before Easter)
- the day before May Day (30 April)
- the day before Midsummer Eve
- the day before Christmas Eve (23 December)
- New Year’s Eve (31 December)