Telephone service
On this page you will find information about the telephone service of the Finnish Immigration Service, our general customer service number, our subject-specific service numbers, and our customer service number for employers.
Before you call us
1
Read the migri.fi website carefully. Our website gives answers to the most common questions.
Read the migri.fi website carefully. Our website gives answers to the most common questions.
2
Use the Processing Time Checker to find out how long the processing of your application will approximately take. Our telephone service cannot give you a more accurate estimate. If you have applied for a residence permit, EU registration or citizenship, you can follow the processing of your application with the help of our chatbot Kamu. Kamu can check the status of your application among all other applications with the same type of matter and processing grounds. For more information, see the page migri.fi/chat1.
Use the Processing Time Checker to find out how long the processing of your application will approximately take. Our telephone service cannot give you a more accurate estimate. If you have applied for a residence permit, EU registration or citizenship, you can follow the processing of your application with the help of our chatbot Kamu. Kamu can check the status of your application among all other applications with the same type of matter and processing grounds. For more information, see the page migri.fi/chat1.
3
Make sure that you have all the information you will need during the phone call:
- your customer number or date of birth
- other necessary information about your matter, for example:
- what application you are referring to
- when and where you submitted the application
- the supplement request or another document that the Finnish Immigration Service has sent to you, about which you have a question
Make sure that you have all the information you will need during the phone call:
- your customer number or date of birth
- other necessary information about your matter, for example:
- what application you are referring to
- when and where you submitted the application
- the supplement request or another document that the Finnish Immigration Service has sent to you, about which you have a question
Who can get information?
We can only give information about applications to our customers and their legal representatives, and only if we can verify that the person has the right to access the applicant’s information.
If you are calling from outside Finland, leave out the first zero and replace it with the country code +358.
Customer service number
Service hours: Monday to Friday between 8.30 and 15.30.
From 28 June to 30 July 2021, the customer service number is available Monday to Friday between 8.00 and 12.00.
By calling the customer service number of the Finnish Immigration Service, you can get advice on:
- residence permits
- EU registration
- applications for and decisions on asylum
- alien’s passports
- citizenship matters
The customer service number cannot:
- tell you whether you are likely to get a residence permit or citizenship or not;
- assess whether your matter is urgent;
- book you an appointment at a service point, or change, cancel or check the time of your appointment; or
- give you any information about individual asylum applications or matters related to refugee travel documents, for security reasons.
Phone number for customer service: 0295 419 600
If you wish to book an appointment at a service point, please use our appointment system: migri.vihta.com.
When you call our telephone service, you are asked to select your preferred language of contact (Finnish, Swedish, English). If the lines are busy, you will be informed of the average waiting time.
After your call, you may receive a text message from us from the number 18135, informing you that we have tried to contact you or asking you to respond to our yearly customer satisfaction survey.
By calling these service numbers, you can get specialised advice on residence permit applications and decisions. Choose service number according to which residence permit you have questions about. You can check an estimate of the processing time for your application with our Processing Time Checker. Our telephone service cannot give you a more exact estimate of when you will receive a decision on your application.
See the page 'Frequently asked questions' before calling us.
Studies, research, internship, voluntary work, looking for work; first residence permits and extended permits
0295 419 622
Seasonal work permits; first residence permits, extended permits and certificates for seasonal work
0295 419 627
Other work, specialist, athlete, coach or trainer, employee of a community or association, internal transfer within a company, start-up entrepreneur and entrepreneur, degree completed in Finland; first residence permits and extended permits
0295 419 623
Employed person (TTOL); first residence permits and extended permits
0295 419 621
Permanent residence permit*
0295 419 630
First residence permits and extended permits for family members*
0295 419 624
Au pair, Finnish origin and other grounds: first residence permits and extended permits
0295 419 630
Cancellation of residence permit
0295 419 639
*Exception: If you or your family member has been granted international protection in Finland (asylum or subsidiary protection) and you have questions about extended permits or permanent residence permits, you can call us at 0295 419 631.
By calling this service number, you can get specialised guidance on applications for and decisions on the registration of an EU citizen’s right of residence and the residence card of his or her family member.
See the page 'Frequently asked questions' before calling us.
Registration of the right of residence of EU citizens and the residence cards of their family members
0295 419 629
By calling this service number, you can get advice and guidance in permit matters concerning British citizens and their family members.
See the page 'Frequently asked questions' before calling us.
Rights of residence under the withdrawal agreement for British citizens and their family members
0295 419 629
By calling this service number, you can get specialised advice on citizenship applications, citizenship declarations and determinations of citizenship status.
See the page 'Frequently asked questions' before calling us.
0295 419 626
By calling these service numbers, you can get refugee travel documents and alien’s passports.
If you or your family member has been granted international protection in Finland (asylum or subsidiary protection), you can get specialised advice on extended permit and permanent residence permit applications and decisions by calling these numbers.
Select a number based on the grounds on which you are applying. See the page 'Frequently asked questions' before calling us.
Asylum seekers’ first permits and right to work
Please call our customer service number.
- If you are an asylum seeker, please read the instructions on how to handle your matters on the page Waiting for the decision.
Extended and permanent residence permits if you or your family member has been granted international protection (asylum or subsidiary protection) in Finland
0295 419 631
Refugee travel documents and alien’s passports
0295 419 628
Customer service number for employers
Service hours: every weekday from 8.30 to 12.
You can call the number to ask about general matters related to residence permits for employed persons and their right to work. If you want to know whether your employee or a jobseeker has the right to work, you should primarily ask him or her about it. If the person is not sure that he or she has the right to work, you can call the service number to ask about the matter.
Customer service number for employers: 0295 419601
The telephone service for employers is a trial lasting a year. It began its operation on 22 February 2021. The service is aimed at improving the advice and guidance given to employers.
We will continuously develop the service based on the feedback we receive. You can give feedback on how the telephone service works in connection with your phone call or by using the feedback form.
Call cost
If you call any number of the Finnish Immigration Service you need to pay a local network charge when you call from a landline telephone, or a mobile telephone charge when you call from a mobile phone. The same charges apply to queueing to our customer service number. International call charges depend on the pricing of mobile phone operators in each country.
We record our calls.
*The telephone service is not open on official holidays. On the following days it closes at 12:00 (noon):
- Maundy Thursday (before Easter)
- the day before May Day (30 April)
- the day before Midsummer Eve
- the day before Christmas Eve (23 December)
- New Year’s Eve (31 December)