Telephone service

On this page you will find information about the telephone service of the Finnish Immigration Service, our general customer service number, our subject-specific service numbers, and our customer service number for employers. 

Before you call us

1

Read the migri.fi website carefully. Our website gives answers to the most common questions.

2

Use the Processing Time Checker to find out how long the processing of your application will approximately take. Our telephone service cannot give you a more accurate estimate.

3

Make sure that you have all the information you will need during the phone call:

  • your customer number or date of birth
  • other necessary information about your matter, for example:
    • what application you are referring to
    • when and where you submitted the application
    • the supplement request or another document that the Finnish Immigration Service has sent to you, about which you have a question

Most common questions right now

1

I am abroad, and cannot come to Finland to apply for an extended permit. What should I do? 

2

I have submitted an application for an extended permit in the online service Enter Finland before my current residence permit has expired. I am not able to book an appointment at a service point before my current residence permit expires. Can I wait for the decision in Finland?

3

The validity of my residence permit card is about to expire, and I am unable to get an appointment at a service point. What should I do? 

4

There are no available appointments in your appointment system. What should I do?

5

Why have I not received a decision on my citizenship application?

Check the processing time of your application

Select the application you submitted.

You will receive a decision on your application approximately on
-
The processing of your application will take
month(s)
There are
applications in the queue

Who can get information?

We can only give information about applications to our customers and their legal representatives, and only if we can verify that the person has the right to access the applicant’s information.

If you are calling from outside Finland, leave out the first zero and replace it with the country code +358.

Customer service number

Service hours: Monday to Friday between 8.30 and 15.30.

By calling the customer service number of the Finnish Immigration Service, you can get advice on:

  • residence permits
  • EU registration
  • applications for and decisions on asylum
  • alien’s passports
  • citizenship matters

The customer service number cannot:

  • tell you whether you are likely to get a residence permit or citizenship or not;
  • assess whether your matter is urgent;
  • book you an appointment at a service point, or change, cancel or check the time of your appointment; or
  • give you any information about individual asylum applications or matters related to refugee travel documents, for security reasons.

Phone number for customer service: 0295 419 600

If you wish to book an appointment at a service point, please use our appointment system: migri.vihta.com.

When you call our telephone service, you are asked to select your preferred language of contact (Finnish, Swedish, English). If the lines are busy, you will be informed of the average waiting time.

After your call, you may receive a text message from us from the number 18135, informing you that we have tried to contact you or asking you to respond to our yearly customer satisfaction survey.

Subject-specific service numbers

Service hours: Tuesday, Wednesday and Thursday between 10 and 11

You can only queue to our general customer service number. Due to technical reasons, it is not possible to queue to our subject-specific service numbers.

Customer service number for employers

Service hours: every weekday from 8.30 to 12.

You can call the number to ask about matters related to residence permits for and the right to work of employed persons.

Customer service number for employers: 0295 419601

The telephone service for employers is a trial lasting a year. The service is aimed at improving the advice and guidance given to employers. 

We will continuously develop the service based on the feedback we receive. You can give feedback on how the telephone service works in connection with your phone call or by using the feedback form.

Call cost

If you call any number of the Finnish Immigration Service you need to pay a local network charge when you call from a landline telephone, or a mobile telephone charge when you call from a mobile phone. The same charges apply to queueing to our customer service number. International call charges depend on the pricing of mobile phone operators in each country.

We record our calls.

*The telephone service is not open on official holidays. On the following days it closes at 12:00 (noon):

  • Maundy Thursday (before Easter)
  • the day before May Day (30 April)
  • the day before Midsummer Eve
  • the day before Christmas Eve (23 December)
  • New Year’s Eve (31 December)
Press release 24.2.2021
Updates about the corona situation: migri.fi/coronavirus
24.2.2021
From 24 February to 2 March, we are not giving out waiting numbers at our Helsinki service point

Customer bulletins - customer service

Updates about the corona situation: migri.fi/coronavirus
Press release 24.2.2021 15.58
We continue our current practices of granting temporary and extended residence permits until 31 December 2021
24.2.2021 15.15
From 24 February to 2 March, we are not giving out waiting numbers at our Helsinki service point
24.2.2021 10.57
Situation of applications for seasonal work permits and certificates on 21 February 2021
23.2.2021 15.29
On 22–23 February, we are not giving out waiting numbers at our Helsinki service point
21.2.2021 18.44