Chatbot

The Finnish Immigration Service’s Kamu chatbot is a virtual customer servant that utilises artificial intelligence. Kamu is available on all pages on the migri.fi website.

You can enter your question in either English or Finnish.

Available around the clock

Kamu offers general advice, but it is not able to answer questions about your personal situation. You should not enter your personal information or other confidential information related to your application in the chatbot.

Kamu does not require registration or logging in.

Are you applying for a residence permit, EU registration or citizenship? Use the Kamu chatbot to check how your application is progressing!

Kamu will inform you of where your application stands in the process for applications waiting for a decision. Kamu will check the progress of your application among other submitted applications with the same case type and processing basis. 

Would you like to know your application’s place in the queue? Here is what you should do:

1. Click on the Kamu chatbot on the lower right corner of the Migri.fi or Enter Finland website.
2. Type the following text in the Kamu bot: 

Check place in queue

3. When Kamu asks for your diary number, type it in. If you do not know your diary number, ask Kamu: “Where can I find the diary number?” After that, Kamu will tell you how to find your diary number in an online application or paper application. 
4. When you write your diary number in the Kamu bot, Kamu will tell you where your application stands in the process. 

The Kamu service is available in Finnish and English.

Why does Kamu need a diary number?

The diary number does not reveal your identity or any details about your application. It ensures a certain and information secure way to find out how your application is progressing. 

Your place in the queue does not tell you how soon you will get a decision

We resolve most of the applications in the order in which they were first submitted. However, the processing time of applications varies depending on different permit criteria. As a result, you may get a decision quickly even if there is a large number of applications ahead of your application in the queue. 

You cannot get information about your place in the queue in all situations

If there are fewer than 20 applications ahead of your application, you will not receive detailed information about your place in the queue. Instead, Kamu will tell you that your application will be resolved soon. 

If your application has been waiting for a decision for more than 18 months, you will not usually receive information about your place in the queue. For more information about processing times, see migri.fi/processing-times.

Continuous improvement

To provide correct and up-to-date information, the chatbot is being trained continuously. The answers provided by the chatbot are written by experts at the Finnish Immigration Service, but these people cannot be reached through the chatbot.

Kamu will be improved on the basis of past conversations and the feedback received. To provide feedback on the chatbot, close the chat window. A feedback view will be displayed.

Further information about the privacy policy.