- Effects of the coronavirus on customers
- Submit your application in the e-service
- Book an appointment at a service point
- Requests and certificates
- Telephone service
- Chat
- Immigration advice
- Social media
- Panels
- Frequently Asked Questions
- Instructions
- Brochures and publications
- Press releases and bulletins
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- EMN
- About the Finnish Immigration Service
Helsinki-info – immigration advice and other guidance
Helsinki-info gives personal advice on residence permits, EU registration, citizenship and alien’s passports.
The service is free of charge.
To read more about the service and find its contact details, visit the Helsinki-info website.
Note! If you need to submit documents or applications to the Finnish Immigration Service, do not send them to Helsinki-info.
You need to deliver your documents directly to us. You can send your additional information and other documents to the Finnish Immigration Service by post or put them in a postbox at one of our service points.
Customer bulletins - customer service
Waiting numbers will be handed out again at the Helsinki service point as of 3 March: please note the coronavirus restrictions
2.3.2021 17.42
Student: follow the processing queue on our website or in Enter Finland
Press release
26.2.2021 13.06
On 22–23 February, we are not giving out waiting numbers at our Helsinki service point
21.2.2021 18.44
Exceptions to opening hours in December and around New Year
17.12.2020 14.06