Problems with asylum seekers’ Moni cards: the issue is being resolved

20.6.2019 9.18
Press release

The Finnish Immigration Service is replacing all Moni cards, which are payment cards intended for the payment of the reception allowance and wages to asylum seekers, with PFS cards.

Unfortunately, transferring the money on Moni accounts has been extremely challenging for the supplier of Moni cards. As a result, some asylum seekers cannot use their money on Moni accounts. The problems are not due to the Finnish Immigration Service.

We apologise for the inconvenience, and we understand that this is a difficult situation. We are working constantly with both the card supplier and the Financial Supervisory Authority to find a solution. At the moment, we are investigating several ways to resolve the problem as soon as possible.

The reception centres have contacted the customers affected by the situation directly, telling them about the instructions that are also found below.

Instructions for asylum seekers

If you still have a Moni card:

  • Test your card to find out if it works or not. You can test whether the card works by trying to withdraw cash from a cash machine or use the card at a shop.
  • If your card works, withdraw or use all of the money on your account immediately.
  • If your card does not work, wait for more instructions. Please do not contact the Finnish Immigration Service about this issue, because we are already trying to solve the problem.

If your Moni card does not work, or if you no longer have a Moni card:

  • At the moment, transferring or withdrawing money is not possible, meaning that unfortunately you cannot use the money yet.
  • Please do not contact the Finnish Immigration Service or the Moni card supplier about this issue, because we are already trying to solve the problem.
  • If you have difficulties with not having enough money to live on because the cards do not work, you can apply for a reception allowance from the reception centre.
  • We will give you more information and instructions as soon as possible.
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