Service points of the Finnish Immigration Service
Book an appointment in advance online.
Please make sure that you bring all the necessary documents with you to the service point. Please read the instructions on the page Handling matters at a service point.
Queuing with a waiting number is possible during the opening hours of the service points, with the exception of the service points in Rovaniemi and Mariehamn. You can check the opening hours for the service points under their contact information.
The service points may stop handing out waiting numbers earlier, if the queue becomes too long to handle under the opening hours.
Calling a service point is not possible because our service points do not offer telephone service. If you have questions about permits, bookings or appointments, you can contact our customer guidance services.
You can submit your documents in person at a service point during opening hours. Put the documents in an envelope and drop the envelope in the postbox.
Our service points are not open on official holidays.
Contact information for our service points:
Helsinki
Address: Kaupparaitti 10, 00700 Helsinki
Open: Monday–Friday at 8–16.15.
Last Thursday of each month at 10–16.15.
Our opening hours are 10.30–16.15 on the following days:
- 14 November 2024
- 12 December 2024
Instructions for customers: Visiting the Malmi service point
The parking area is not located right next to the service point. For drivers, we have free parking places (parking for a limited time) on Viljatie road and in the multi-storey car parks of Malmintori shopping centre, among other things. There are no parking spaces separately reserved for customers at the service point lot. You can park your car temporarily in front of the main door with a disabled parking permit.
A passenger drop-off point is located in front of the entrance.
The route to the service point is marked with signs. The entrance is easy to notice and lit.
There is a wheelchair ramp at the entrance.
You must pull the door handle to open the door. The entrance has a doorstep. If necessary, our security guard can assist you in getting in.
The service point is located on the street level, on the same floor as the building entrance.
There are signs in the interior spaces.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
The corridors have room for wheelchair use.
There is an accessible toilet by the lobby.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Lahti
Address: Kirkkokatu 12 D, 1st floor, 15140 Lahti. Our premises are in the back of the building. Entry to the D wing is from outside the building. When you arrive, turn right from the main entrance to find the D wing behind the corner.
Open: Monday–Wednesday and Friday at 8–16.15.
Closed on Thursdays.
There is a public parking area in front of the main doors of the office building. The parking area has an accessible parking space. There are no parking spaces separately reserved for customers at the service point.
A passenger drop-off point is located in front of the entrance.
The route to the service point is partly marked with signs. The entrance is located behind the building and is difficult to notice. The entrance is lit.
There is a wheelchair ramp in front of the entrance of staircase D.
You must pull the door handle to open the door. If necessary, our security guard can assist you in getting in.
The service point is located on the street level, on the same floor as the building entrance. There is a doorstep at the service point door.
There are signs in the interior spaces.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
The corridors are narrow and have little room for wheelchair use.
An accessible toilet is located in the main lobby of the building (lobby A) on the left.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Tampere
Address: Tekniikankatu 1 (Wing A), 33720 Tampere
Open: Monday–Wednesday and Friday at 8–16.15.
Closed on Thursdays.
The parking area is located near the main entrance. Drive to the parking area from Tekniikankatu. The parking area has an accessible parking space.
A passenger drop-off point is located in front of the entrance.
There are few signs along the way to the service point entrance. The entrance is lit.
The route to the indoor spaces is even.
The main door opens automatically with a motion sensor. There is a security check at the service point.
The service point is located on the 2nd floor of the building.
You can get to the service point by a lift. The lift is narrow for wheelchair users.
There are signs in the downstairs customer lobby.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
There are doorsteps in the indoor space. The corridors are narrow and have little room for wheelchair use.
There is an accessible toilet by the lobby.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Raisio
Address: Nallinkatu 8, 21200 Raisio
Open: Monday–Wednesday and Friday at 8–16.15.
Closed on Thursdays.
The parking area is located right next to the service point. The parking spaces are located more than 10 metres from the entrance. There are 2 accessible parking spaces in the parking area.
A passenger drop-off point is located in front of the entrance.
The route to the entrance is marked with a sign and is easy to notice and lit. There is a canopy over the entrance.
There is a wheelchair ramp in front of the entrance.
A security guard will open the door for you. A security check is performed at the entrance.
The service point is located on the street level, on the same floor as the building entrance.
There are signs in the interior spaces.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
The corridors have room for wheelchair use.
There is an accessible toilet on the 3rd floor.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Lappeenranta
Address: Pormestarinkatu 1, 53100 Lappeenranta. Our premises are on the lower ground floor (P).
Open: Monday–Wednesday and Friday at 8–16.15.
Closed on Thursdays.
There are two routes to the service point:
- the main entrance to the office building at Pormestarinkatu 1 and
- an accessible entrance on the Villimiehenkatu side at Villimiehenkatu 2.
The city's parking area is located on Pormestarinkatu. There are no parking spaces separately reserved for customers at the service point. There are no accessible parking spaces very near to the service point.
There is a passenger drop-off point in front of the Villimiehenkatu entrance, in Villimiehenkatu 2.
The main entrance to the office building is easy to notice and lit. The route to the Villimiehenkatu entrance is difficult to notice and poorly lit. There are signs at the Pormestarinkatu entrance.
Both entrances have a wheelchair ramp. Both entrances are wide enough for wheelchair access. There is a canopy over both entrances.
The entrance doors open by pressing the buttons by the door inside and outside the building. There is enough space in front of the entrances for turning with a wheelchair.
The service point is located on the P floor (same floor as the main entrance).
The Villimiehenkatu entrance is on floor K. You can get to the service point by a lift. The lift doors open automatically. The lift has voice control, i.e., it will inform you with a voice signal when you enter the floor. There is not enough room in the lift to turn a wheelchair or pram.
There are not many signs along the way to the service point.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
The corridors have room for wheelchair use.
There is an accessible toilet located in the common area on floor P.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Vaasa
Address: Korsholmanpuistikko 45, 65100 Vaasa
Open: Monday–Wednesday and Friday at 8–16.15.
Closed on Thursdays.
The parking area is located behind the police station, which is not located right next to the service point. You can also park your car on the street. Accessible parking spaces are located by Korsholmanpuistikko 45.
There is a passenger drop-off point next to the main doors of the police station.
There are not many signs along the way to the service point. The entrance is not lit. There is an info desk in the police station lobby, where you can ask for help if necessary.
There is a wheelchair ramp at the entrance.
The outside door opens automatically with a motion sensor or by pressing a button.
The service point is located on the street level, on the same floor as the building entrance.
There are signs in the interior spaces.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
Some of the corridors may be narrow for wheelchair users.
There is an accessible toilet by the main lobby.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Kuopio
Address: Ajurinkatu 45, 70110 Kuopio
Open: Monday–Wednesday and Friday at 8–16.15.
Closed on Thursdays.
The parking area is not located right next to the service point. There is a parking area subject to a fee behind the building. There are no accessible parking spaces in the parking area.
A passenger drop-off point is located in front of the main entrance.
The route to the service point is marked with signs. The entrance is neither easy to notice nor lit.
There is a doorstep in front of the door. The wheelchair ramp is not currently in use.
You must pull the door handle to open the front door. If necessary, our security guard can assist you in getting in. A security check is performed at the entrance.
The service point is located on the street level, on the same floor as the building entrance.
There are not many signs along the way to the service point. A security check is performed at the entrance.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
The corridors are narrow and have little room for wheelchair use.
There is an accessible toilet by the lobby.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Oulu
Address: Albertinkatu 4, 90100 Oulu.
Open: Monday–Wednesday and Friday at 8–16.15.
Closed on Thursdays.
The entrance is on Albertinkatu, next to the yellow wooden building, opposite the Finnkino car park building. If you are coming by car, there are car parks and parking spaces on nearby streets. There is also a parking area in the inner yard of the Oikeustalo Court House (entrance by car from Sepänkatu) where you can park for a fee. Parking on the neighbouring house’s driveway or yard is not allowed.
There are two routes to the service point:
- the main route at Albertinkatu 4 B and
- the entrance in the courtyard of the courthouse at Sepänkatu 3 A, which is intended for customers using accessible parking spaces.
Neither entrance is completely accessible.
In the courtyard of the building at Sepänkatu 3 A there are private parking spaces subject to a fee and free accessible parking spaces. The accessible parking spaces are located less than 10 metres from the courtyard entrance of the Finnish Immigration Service. There are no parking spaces separately reserved for customers at the service point.
A passenger drop-off point is located in front of the Sepänkatu 3 A entrance. Vehicles dropping off customers may also temporarily stop at Albertinkatu 4 B.
There are few signs guiding customers to the Sepänkatu entrance. The main entrance at Albertinkatu is easy to notice and indicated with signs.
Both entrances are lit and wide enough for wheelchair access. There is a canopy over both entrances. There is enough space in front of both of the entrances for turning with a wheelchair.
There is a buzzer by the Sepänkatu entrance. Press the buzzer and a security guard will come and open the door for you. The buzzer button is too high for wheelchair users. There is a high doorstep and no wheelchair ramp. The guards will help you at the entrance if necessary.
There is no electrical opening system at the Albertinkatu front door entrance. The Albertinkatu entrance has a low doorstep and it is easy to get over it with a wheelchair.
Ring the doorbell to open the courtyard entrance door. A security guard will help you enter the building.
The service point is located on the 2nd floor.
You can get to the service point by a lift. The lift doors open automatically. There is no voice control in the lift. There is not enough room in the lift to turn a wheelchair or pram.
On the 2nd floor, open the door by ringing the doorbell. The doorway has a low doorstep.
There are few signs indoors.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
The corridors have room for wheelchair use.
There is an accessible toilet by the lobby on the 2nd floor.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
Rovaniemi
Address: Ruokasenkatu 2 A, 96200 Rovaniemi
Open: Monday–Wednesday at 8–16.15.
Waiting number service: Monday–Wednesday at 12.30–16.15.
Closed on Thursdays and Fridays.
The city’s parking area is near the main entrance. You can also park the car on the street. There are no accessible parking spaces in the parking area.
A passenger drop-off point is located on the pavement in front of the main entrance.
There are not many signs along the way to the service point. The entrance is lit.
There is a wheelchair ramp at the entrance.
Open the door by ringing the doorbell. You must pull the door handle to open the door.
The service point is located on the 2nd floor.
You can get to the service point by a lift. There is not enough space for a wheelchair in the lift.
There are signs in the interior spaces.
The corridors have room for wheelchair use.
There is seating in the lobby. Customers are called to their appointments by name. The lobby has a queue number system for those who have not booked an appointment in advance. The queue numbers are intended for urgent matters. You should book an appointment, as you may have to wait a long time without one.
There is no accessible toilet at the service point.
Guide and assistance dogs may enter the indoor spaces. There is a ‘no dogs allowed’ sticker on the door of the stairwell, but assistance dogs can enter the facility.
There is no sound beacon or loop induction in the space.
The Åland Islands
Address: Torggatan 16 A, 22100 Mariehamn
Open: We do not have a permanent service point on the Åland Islands. An official will be available to receive customers every six to seven weeks at the State Administration Building. Additional visits are arranged when it is possible.
2024
- Tuesday–Friday 5–8 November (week 45)
- Monday–Thursday 16–19 December (week 51)
2025
- Tuesday–Friday 28–31 January (week 5)
- Tuesday–Friday 11–14 March (week 11)
- Tuesday–Friday 8–11 April (week 15)
- Tuesday–Friday 20–23 May (week 21)
If you live on the Åland Islands, you can use a service point in mainland Finland or book an appointment in Mariehamn with a public official from the Finnish Immigration Service. You have to book an appointment in advance to visit us in Mariehamn.
There is a large parking area (Ämbetshuset parkering) in the courtyard, which can be accessed via Storgatan. The parking area has an accessible parking space.
A passenger drop-off point is located in front of the entrance at Torggatan 16A/B.
The route to the service point is wide and well-lit. The main entrance is easy to notice. The route is less visible when arriving through the courtyard entrance. The route to the service point is marked with signs.
There is a low doorstep at the front door of the office building. The courtyard entrance has a wheelchair ramp.
You can open the front door by pressing a button.
The main entrance is on the street level. The service point is located on the 2nd floor.
You can get to the service point by a lift or stairs. There is enough space in the lift to move around in a wheelchair.
There are signs in the interior spaces.
There is seating in the lobby. The service point’s services are only available to customers who have booked an appointment. Customers are called to their appointments by name.
The corridors have room for wheelchair use.
There is an accessible toilet by the lobby on the 1st floor.
Guide and assistance dogs may enter the indoor spaces.
There is no sound beacon or loop induction in the space.
International House Helsinki
Address: Lintulahdenkuja 2, 00530 Helsinki
Open: Monday–Friday 9–16.
You can take care of your EU registration at IHH. For other matters, please contact a service point of the Finnish Immigration Service.
You can schedule an appointment for EU registration at the IHH service point using the booking system of the Finnish Immigration Service. Complete your application in the Enter Finland service or on paper. Bring all the necessary attachments with you. Remember to also bring a certificate of identity and a credit/debit card if you have not paid for your application through Enter Finland. You cannot pay in cash at IHH.
IHH offers new immigrants services and information from various public administration actors – all in one place. The service is intended for immigrants who have recently moved to the Helsinki metropolitan area, as well as companies and employers who have questions related to foreign labour and recruiting.