Accessibility statement

This is an accessibility statement for the website of the Finnish Immigration Service. The website is subject to the Act on the Provision of Digital Services, which requires that public online services must be accessible. This accessibility statement applies to the website www.migri.fi.The website was published on 24 January 2018 and the accessibility statement was created on 21 September 2020. The accessibility statement was last reviewed and updated on 16 December 2021 following an accessibility compliance check. The compliance check for migri.fi was carried out by an external expert organisation. The compliance check on all other online services provided by the Finnish Immigration Service was carried out by the agency itself.

The Finnish Immigration Service website Migri.fi website forms an online service package together with the following services:

Text-to-speech tool ReadSpeaker
Online service Enter Finland
Appointment system
Statistical service

State of accessibility of the digital service

The website Migri.fi complies with the accessibility requirements partially.

The contents and the colours of the website have been designed to comply with accessibility requirements. The website uses the YJA publishing platform, which is a Liferay-based platform used by government agencies in Finland. The platform is developed and maintained by the Government ICT Centre Valtori. Any updates in the technology used in YJA-based websites will be done on a centralised basis so that the accessibility of all YJA-based websites can be enhanced.

Non-accessible content

The website is currently not fully compliant with the requirements. It is our goal to ensure that our services are accessible to all users and therefore we are continually working to improve our website’s accessibility.

All non-accessible content is available in accessible format upon request. You can send your request by email to migri@migri.fi.

Website Migri.fi

Some content has been published on the website in languages other than Finnish, Swedish or English. These pages have an incorrect language setting, which can make them difficult to understand with a screen reader. (WCAG criteria 3.1.2)
The browsing of personal images on the image bank page using key commands is not possible in Firefox web browser. In Chrome web browser, the keyboard focus indicator is not visible. (WCAG criteria 2.1.1, 2.1.2, 2.4.7)
In some functions, it is difficult to see when using keyboard focus indicator. These functions include sections that can be shown and hidden available on several pages, the start view of the Processing Time Checker and the Send button of the feedback form at the bottom of the pages. (WCAG criteria 2.4.7)
Some of the visual elements are not perfectly scaled on a 320 CSS pixels wide screen, which corresponds to a 1280 CSS pixels wide screen at 400% zoom. For example, flow charts and long words are affected. (WCAG criteria 1.4.10)
Certain buttons when keyboard focus indicator is used and some sections of the Processing Time Checker do not meet the minimum criteria for contrast ratios between text and background. (WCAG criteria 1.4.3)
The unhide buttons of some content sections that can be shown and hidden do not meet the contrast criteria for user interface elements. (WCAG criteria 1.4.11)
Some of the content may overlap and become difficult to read at 200% zoom or when the spacing settings are changed. (WCAG criteria 1.4.4, 1.4.12)
The appearance of links when the keyboard focus indicator is used may obscure sections of text on other lines and, in some cases, part of the link itself if it continues onto the next line. (WCAG criteria 1.4.13)
Some of the text alternatives for images in bulletins and news are incomplete or they unnecessarily repeat the text next to it. (WCAG criteria 1.1.1)
Some of the links are differentiated from the text body only by colour without any other visual clues, which makes their identification difficult for a colour-blind user. (WCAG criteria 1.4.1)
There are some shortcomings in the use of programmatic titles, which impair the clarity of page structure when using, e.g., screen readers: the main heading is not marked on all pages or the programmatic heading hierarchy does not match the actual hierarchy. (WCAG criteria 1.3.1)
Tables: incl. In the tables on the Processing fees and payment methods page, the column headings have not been correctly programmatically marked, which makes understanding the hierarchy of information difficult particularly when using a screen reader. (WCAG criteria 1.3.1)
The main content of the page is marked to begin from the end of the page in places, which impairs the correct recognition of page sections when using aids and the use of the skip to content function with key commands. (WCAG criteria 2.4.1)
The sections that can be shown and hidden have two buttons, one inside the other, which can make the use of the buttons difficult with a screen reader. (WCAG criteria 1.3.1)
The Continue buttons Processing Time Checker and some of the forms in the application guide cannot be used until a selection has been made on the page. (WCAG criteria 3.3.1)
The purpose of each link is not always clear from the link text. (WCAG criteria 2.4.4)
The radio buttons or the Did you find what you were looking for buttons have not been grouped programmatically in the Processing Time Checker. (WCAG criteria 1.3.1)
Error notifications have not been marked in the Processing Time Checker so that their content could be automatically read without moving the keyboard focus indicator. (WCAG criteria 3.3.1, 4.1.3)
In the mobile view, it is possible to navigate past the mobile menu with the VoiceOver screen reader to visually hidden objects. (WCAG criteria 2.4.3, 2.4.7)
Several pages have text referring to the menu on the left-hand side on the page, which is illogical when using a mobile device or a screen reader alone. (WCAG criteria 1.3.3)
The PDF forms have shortcomings including the programmatic language determinants and text alternatives for text. The forms use a table structure that may slow down their use with a screen reader. (WCAG criteria 1.1.1, 1.3.1, 3.1.2)
- The website also include several PDF files published prior to 23 September 2020, which do not fall under the Act on the Provision of Digital Services. Some of these files do not comply with accessibility requirements. Application forms (paper forms) which are intended to be printed out, among other things, are not fully accessible. The revision and updating of paper forms is currently underway, and all new forms to be published will be compliant with accessibility requirements. The new form templates are designed in collaboration with Avaava Digitals Oy, a company specialised in accessibility.
Some of the videos on the website have no subtitles or audio description. The videos lacking subtitles were published prior to 23 September 2020 and therefore do not fall under the Act on the Provision of Digital Services.

Statistical service

The service Tilastot.migri.fi cannot currently be used with key commands only. New solutions are actively sought through the technical development of the service to improve its accessibility.

Appointment system

The appointment system has still some shortcomings concerning the text contrast. For more information about the accessibility of the service, please see the accessibility statement of the system provider.

Enter Finland

The online service Enter Finland is currently not fully accessible. For more information on the accessibility of Enter Finland, please see the separate accessibility statement for the service.

Feedback on accessibility

We welcome feedback from the users of our website so that we can improve the accessibility of our services.

You can give us feedback by using the feedback form on our website, by sending email to the Registry of the Finnish Immigration Service (migri@migri.fi) or by leaving your message in a letter box at a service point.

The Finnish Immigration Service monitors the feedback given on its website on a regular basis.

Filing a complaint

If you notice any problems in the accessibility of our website, you should first give feedback to us as the website administrator. It may take 14 days before we can respond to your feedback. If you are not satisfied with our reply or you do not receive any response within two weeks, please send your feedback to the Regional State Administrative Agency for Southern Finland.

Contact details for the supervisory authority

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)avi.fi Telephone number: +358 295 016 000 (switchboard)