Residence permit card on the basis of temporary protection 

First, you need to create a user account in Enter Finland. If you already have an account in the Enter Finland online service that is intended for applicants, log in and move to section ‘Fill in and submit an application’.

• If you are a representative of an unaccompanied minor, you need to create a user account in the Enter Finland online service that is intended for applicants to apply for a card. You cannot apply for a card or log in to the online service intended for applicants from your user account in Enter Finland for Counsels and Representatives.

If you do not have a user account in the Enter Finland online service that is intended for applicants, read the following instructions on how to create a user account:

1. When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. Select ‘Create a user account’.
2. To create a user account with your email address, click the button ‘Create an account using your email address’ on the right-hand side of the page.
   • If you wish, you can create an account using a Suomi.fi or eIDAS identification if you have Finnish online banking credentials, for instance. 
   • If you are a representative of an unaccompanied minor and have a user account in Enter Finland for Counsels and Representatives, you cannot create a user account in the Enter Finland online service that is intended for applicants using strong identification, for example Finnish online banking credentials. Instead, create a user account in the Enter Finland online service that is intended for applicants using your email address. Create a user account with a different email address than the one you used to create your account in Enter Finland for Counsels and Representatives. It is not possible to use the same email address that is already connected with another account in Enter Finland. 
3. Clicking the email button will open the form ‘Create a user account with your email address’. 
   • Fill in the form with the information requested: First name, last name, date of birth, email address and your Finnish mobile phone number. The phone number is optional. If you do not have a Finnish phone number, please leave the field empty. In addition, please make sure that you write your name and your date of birth in exactly the same form as they are written on your current residence permit card.
   • Choose a password. Enter the password again under ‘Password (again)’. 
   • Read the terms of use of the service and tick the box ‘I have read and I accept the terms of use’.
   • Click the button ‘Create a user account’. You will receive a verification link by email. Open the link to verify your email address. 
   • Your email address has now been verified.
   • To finish the process, log in to your user account.
   • You will receive an email message containing a 6-digit verification code. Enter the code in Enter Finland and click the button ‘Send’ to log in to Enter Finland.

To apply for a new residence permit card, begin by logging in to your Enter Finland account.

1. When you are on the start page of Enter Finland, open the main menu by clicking the icon with three lines in the top left corner of the page. In the main menu, select ‘Temporary protection: Residence permit card’ or ‘Тимчасовий захист: заявка на нову картку’.
   • Scroll down and select 'Fill in the application'.
2. Fill in the form using the Latin alphabet. Do not use the Cyrillic alphabet. Fill in your personal data: first name, last name, date of birth or personal identity code, customer number, citizenship and gender.  
   • The form is automatically completed with your name, date of birth, email address and phone number based on the data you gave when you created your user account.
   • If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
   • You can find your customer number on your residence permit card next to ‘Asiakasnumero/Kundnummer’.
   • Please make sure that your name, customer number and your date of birth or your personal identity code are spelled in exactly the same way as they are spelled in your current residence permit card. If there are differences, you can edit your user account information so that it matches with your residence permit card. 
     • If there have been changes in your name after you received your previous residence permit card, see the instructions on this page under ‘Changing a name on a residence permit card’ before you order a new card.
   • If you are applying for a residence permit card for a child, the form is automatically completed with only an email address and a phone number, based on the data you gave when you created your user account.
3. Confirm whether or not you have a Finnish telephone number by answering yes or no. Verify your phone number by clicking the button ‘Send confirmation code’. You will receive a text message containing a 6-digit confirmation code. Write the code in the field ‘Confirmation code for telephone number’.
   • When you have entered the confirmation code, you will see a notification stating that your phone number was successfully verified. 
4. Write the address where you live in Finland.
   • Make sure that you write your full and exact address.
   • Please note that we cannot send the card to you if the address where you live is not in Finland.
   • Write the address that has been recorded for you in the Finnish Population Information System. Inform the Digital and Population Data Services Agency if your address in Finland has changed (dvv.fi).
   • Your residence permit card will be delivered to a collection point near your address.
     • You can print out the instructions for collecting the card: You have now applied for a new residence permit card on the basis of temporary protection – this is how to collect your card (pdf).
5. If you wish us to send your card to some other address than the address where you live, you can enter a separate address for that purpose. Please note that the card can only be sent to a Finnish address. 
   • Enter the address to which you want us to send the card. The address must be in Finland. Make sure that you write the full and exact address.
   • Select ‘No’ if you want us to send the card to the address where you live.
6. Tick the box to give your consent to using the same fingerprints, photo and signature that you provided in connection with your earlier application for temporary protection.
7. Move to the ‘Payment’ page by clicking on the ‘Next’ button.
   • You can preview your application under ‘Preview application’ before sending it. 
   • If you want to edit your application, you must make the changes before you pay the processing fee. To edit your application, navigate back in the application form by clicking on section 1 ‘Information on the applicant’ in the top part of the page, marked with a green background.
   • You cannot edit the application after you have paid the processing fee.
8. Pay the processing fee for the application by clicking on ‘Pay your application’.
   • You can pay with a Visa or Mastercard or use Finnish online banking services. You cannot send the application before you have paid the fee. 
   • When you pay the fee with online banking credentials, the service will direct you to your bank’s website. When you have paid the fee, click on the link that takes you back to the Enter Finland application form (for example, ‘return to the seller’s website’). Do not use your browser’s arrow buttons to return to the application form. 
   • When you pay the fee with a credit card, enter your credit card number, the card's validity period and the card verification value in the relevant fields. After the card payment, the service will automatically direct you back to the Enter Finland application form.
   • A receipt of the payment will be sent to your Enter Finland user account after you have submitted the application. The receipt will be in the language in which you are using Enter Finland. Enter Finland is available in Finnish, Swedish and English.
9. When you return to Enter Finland after making the payment, a confirmation page for your card application will open. 
   • On the confirmation page, you will find a confirmation that you have paid the fee, together with payment information. 
10. Select ‘Confirm application details’. 
    • This is to confirm that the information you have entered is correct and that you are aware of the consequences of giving false information to authorities.
11. To send the application to us, click the button ‘Submit the application’. You will see a notification stating that we have received your application. You will find your application on your Enter Finland account under ‘Your application and attachments’.
    • The card will be delivered to a collection point that is close to the address where you live.
    • We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.

1. Open the appointment system website. If necessary, select English in the language menu. Click the ‘Book now’ button on the front page of the appointment system.
   • To book an appointment for you and your spouse and children under 18 years of age, select the tab ‘For a family’. When a window opens, enter the names of your family members and select ‘Temporary protection’ as category and ‘Application for a residence permit card’ as service. To add additional family members, click the ‘Add a person’ button. To finish, click the ‘Ok’ button. After this, you can move on to step 4.
2. In ‘Choose a category’, select ‘Temporary protection’.
3. In ‘Choose a service’, select ‘Application for a residence permit card’.
4. Choose which service point you want to visit. You can select any of the service points in the menu.
5. Click the button ‘Search availability’ to look for available appointments.
   • The appointment system will show you all available appointments at the service point you have selected.
   • If there are no appointments available, the day will be marked with ‘No times’.
6. Select an appointment by clicking on a time slot. Check your selections and click the button ‘Select time’ to continue.
7. Fill in the form with your details: customer number, first name, last name, citizenship, date of birth, gender, phone number and email address.
8. Check that the appointment details are correct.
9. To book the appointment, click the button ‘Confirm reservation’ in the lower right-hand corner of the form. 
10. On the screen, you will see a notification confirming that you have successfully booked an appointment. You will also receive a confirmation of your appointment to the email address or phone number that you provided.
    • A reminder will be sent to you one week before the appointment and one day before the appointment. 

1. Print out the application form and fill in the form in advance. You will find the application form at the bottom of this page.
   • Тимчасовий захист: заява на отримання картки дозволу на проживанн
   • Temporary protection: residence permit card application
   • Временная защита: заявление на предоставление карты вида 
   • на жительство
   • Tillfälligt skydd: ansökan om uppehållstillståndskort 
     • The form is available in the following language combinations: Finnish and Ukrainian; Swedish and Finnish; English and Finnish; Russian and Finnish. 
     • When you fill in the form, please use the Latin alphabet.
     • You do not need a new photo for the application.
     • You can find your customer number on your residence permit card next to ‘Asiakasnumero/Kundnummer’.
     • If you have a Finnish personal identity code, you can find it on your residence permit card next to ‘Henkilötunnus’. If you do not have a Finnish personal identity code, a date of birth is sufficient.
     • If there have been changes in your name after you received your previous residence permit card, see the instructions on this page under ‘Changing a name on a residence permit card’ before you order a new card.
     • If you have children under 18 years of age who have received temporary protection in Finland, you can apply for new residence permit cards for them with the same form. 
     • Children who have reached the age of 15 can also apply for a new card independently.
     • If you are the representative of an unaccompanied minor, you can use this form to apply for a new residence permit card for the child.
2. When you visit the service point, bring with you your current residence permit card and the application form that you filled in.
   • If you are applying for a new residence permit card with the same application form for your child who is under 18 years of age or if you are the representative of a child under 18 years of age, the child does not need to visit the service point with you.
   • However, a child who has turned 6 after receiving his or her current residence permit card issued on the basis of temporary protection must visit the service point with you because, under law, your child’s fingerprints are required for the residence permit card.
3. At the service point, a member of staff will ask you to come from the waiting area to the counter and will receive your application. The staff member will ask you to pay the processing fee for the application. 
   • Our service points accept cash and card payments with the most common, international payment cards, such as Visa and Mastercard, and Finnish bank cards.
   • You will receive your new card within approximately two weeks of submitting the application.
4. Before you leave, the staff will give you instructions on how the new card will be delivered to you and where you can pick up the card once it is ready for collection. 
   • Your residence permit card will be delivered to a collection point near your address.
     • You can print out the instructions for collecting the card: You have now applied for a new residence permit card on the basis of temporary protection – this is how to collect your card (pdf).
   • We will send each card separately. If you have applied for a new residence permit card for yourself and for your child, we will send both cards separately.