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Are you planning to renew your residence permit card at the Malmi service point on 4–8 April? The residence permit card will be sent to Matkahuolto.

Publication date 30.3.2022 15.42
Press release

If you receive a positive decision, you need to collect your residence permit card at a Matkahuolto pick-up point. The card will be sent to your nearest Matkahuolto pick-up point within two weeks after the decision has been made.

You will be notified of the arrival of the card by email and text message. The notice of arrival will include the consignment number, the address of the pick-up point, and the last date when the card is still available for collection.

When collecting the card, bring with you

  • the consignment number that Matkahuolto sent you and
  • the certificate of a pending application for your residence permit application, as it contains a PIN code you need to collect the card. 

We are piloting a new method of delivery

This new method of delivery is a pilot whose test group consists of applicants who renew their residence permit cards at the Malmi service point on 4–8 April 2022. The test group only involves those applicants who renew their residence permit cards, not applicants of extended permits.

If the results of this pilot are good, the method of delivery will be extended to all customers applying for a residence permit in Finland or a residence card in Finland for a family member. 

It seems possible that the new method of delivery will involve all customer segments during spring 2022. We will inform our customers of this at a separate time. Follow our customer bulletins.

Why change the delivery method of residence permit cards?

At the moment, residence permit cards are sent to customers by post. Unfortunately, this method of delivery has not been successful, as some residence permit cards have got lost in the post. For this reason, some customers have had to wait for their cards for a long time. We have had to report the cards as missing and cancel them.

The new method of delivery is safer and will ensure that our customers receive their residence permit cards.

Customer bulletin