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Effects of the coronavirus on customers who are in Finland

On this page, you will find updated instructions on how the coronavirus outbreak affects the submission of applications and visits to service points.
 
See the instructions for different situations:
 

 

You are in Finland and applying for a residence permit or an extended permit 

Due to the coronavirus situation, handling matters with a queue number is not possible at the service points of the Finnish Immigration Service. This exception is valid until further notice. For now, you can visit a service point only if you have booked an appointment. 
  • If your permit is about to expire soon, you can submit your application in the online service Enter Finland. 
  • Normally, you would be required to visit a service point within three months of the date when you submitted your application.
  • Due to the coronavirus situation, the time limit for proving your identity has been extended until 31 August 2020. If needed, we will make changes to this time limit, depending on how long the current state of emergency will last.

Many matters can be dealt with online

Most applications can be submitted using the online service Enter Finland at enterfinland.fi. 
  • The online service Enter Finland is the quickest and most affordable way to apply. 
  • The online service will guide you through the whole process of filling in the application. 
  • Use Enter Finland to pay the processing fee and to follow the status of your application. 
  • You will get a certificate of a pending application from Enter Finland.
You can use Enter Finland even if you do not have online banking credentials. You only need an email address.
 
You can book an appointment at a service point in our appointment system. New appointments become available all the time. As a rule, you should book the appointment for proving your identity yourself. When you have booked it, tell us in Enter Finland when your appointment will be. 
 
If there are no available appointments, please wait patiently and check the available appointments again later. 
 
If you are applying for an extended permit and have used strong electronic identification in Enter Finland, you do not always need to visit a service point. You can use strong electronic identification in Enter Finland by logging in with your online banking credentials, citizen certificate or mobile certificate. The online service will tell you whether you have to visit a service point or whether the electronic identification is enough. If you have to visit a service point, book an appointment in our appointment system. 
 
You can apply for an extended permit in Enter Finland even if you applied for your first permit with a paper application.

If you cannot use Enter Finland

Please use Enter Finland whenever possible. If you are unable to use the online service, you can submit your application in one of the following ways:
  • Scan your paper application and email it to the address [email protected] Your application becomes pending when you receive a confirmation email.
  • Send your paper application by post to this address: Finnish Immigration Service, PO Box 10, 00086 Maahanmuuttovirasto. Your application becomes pending when the letter has been recorded as received. 

Remember to attach all the necessary documents to your application. When you attach a passport photo, we recommend that you send the photograph retrieval code you received from a photo shop instead of a paper photo.

You cannot bring a paper application directly to a service point without an appointment. Please note that your application will become pending quicker by email than by post. If you choose to send your application by post, send it as a registered letter, if possible. If you decide to send your application as a regular letter, please remember that you do so at your own risk.
 
Pay the processing fee into the bank account of the Finnish Immigration Service: FI50 5000 0121 5029 82. Write your customer number and the name of the permit you are applying for in the message field. Attach a receipt of the payment to your application. Please note that paying the processing fee as a bank transfer is only possible in this exceptional situation. If you apply online in Enter Finland, pay the processing fee in Enter Finland.
 
If you send your application as an email attachment, you must pay the processing fee for a paper application because email applications are not regarded as online applications.
 
Because of the coronavirus situation, we will book you an appointment for proving your identity as soon as it is possible. You do not need to book the appointment yourself or worry about getting an appointment. Please make sure that you have paid the processing fee and that the contact details you have given are correct, especially your phone number and email address.
 
If you submit your application by email, you will get a certificate of a pending application by email. Are you going to send your application by post? Mention that you need a certificate of a pending application.
 
You cannot apply for the following permits in Enter Finland:
  • residence permit on the grounds of Finnish origin
  • residence permit on other grounds
  • renewal of residence permit card
  • travel documents
  • Schengen visa
  • asylum. 

 

You are applying for Finnish citizenship 

You cannot send your citizenship application by post or by email. Submit your application in Enter Finland as usual, or fill in a paper application and book an appointment for visiting a service point. 
 
We hope that our service points can provide enough appointments for customers whose residence permit is about to expire. If your matter is not urgent, you could consider waiting until the coronavirus epidemic is over.
 

You need a new residence permit card 

If you are applying for a new residence permit card, send an email to the address [email protected] 
 
Pay the processing fee into the bank account of the Finnish Immigration Service: FI50 5000 0121 5029 82. Write your customer number and the name of the document you are applying for in the message field. Attach a receipt of the payment to your email. Please note that paying the processing fee as a bank transfer is only possible in this exceptional situation.
 
We will start processing your application after you have proved your identity. Because of the coronavirus situation, we will book you an appointment for proving your identity as soon as it is possible. You do not need to book the appointment yourself or worry about getting an appointment. Please make sure that you have paid the processing fee and that the contact details you have given in your message are correct, especially your phone number and email address. 
 
You can renew your residence permit card only in the following situations:
  • You have a permanent residence permit and your residence permit card is about to expire; or
  • You have a valid residence permit and:
    • you have lost your residence permit card;
    • your residence permit card is so worn out that the information on it is unreadable;
    • the personal data printed on your residence permit card has changed.
If you need to apply for an extended permit, choose the right application based on what permit you are applying for. 

You are applying for an alien’s passport or a refugee travel document 

If you are applying for an alien’s passport or a refugee travel document, send an email to the address [email protected] 
 
Pay the processing fee into the bank account of the Finnish Immigration Service: FI50 5000 0121 5029 82. Write your customer number and the name of the document you are applying for in the message field. Attach a receipt of the payment to your email. Please note that paying the processing fee as a bank transfer is only possible in this exceptional situation.
 
We will start processing your application after you have proved your identity. Because of the coronavirus situation, we will book you an appointment for proving your identity as soon as it is possible. You do not need to book the appointment yourself or worry about getting an appointment. Please make sure that you have paid the processing fee and that the contact details you have given in your message are correct, especially your phone number and email address.
 

You have booked an appointment at a service point 

 
Due to the coronavirus situation, handling matters with a queue number is not possible at the service points of the Finnish Immigration Service. This exception is valid until further notice. For now, you can visit a service point only if you have booked an appointment. 
 
If you have booked an appointment at a service point, you can handle your matter as usual. 
 
Things to remember before you visit a service point:
  • Cancel your appointment if you have booked it for submitting a paper application but you could use the online service Enter Finland instead. 
  • Do not bring any additional documents directly to the service point. Instead, use the online service Enter Finland or send your documents by email or by post. If you have booked an appointment to prove your identity, bring your attachments with you to the appointment.
  • Come to the service point shortly before your appointment is due to begin. Show your appointment confirmation to the security guard. 
  • If you have been abroad, wait for 14 days before visiting a service point. If you have an appointment before these 14 days have passed, cancel your appointment. 
  • Do not come to our service point if you have any flu symptoms at all. Remember to cancel your appointment if you cannot attend. Book a new appointment only when you are completely recovered. 
  • Are you in an at-risk group for the coronavirus? We recommend that you wait until the state of emergency is over before you visit a service point. You can get your application pending in Enter Finland or by submitting a paper application by email or by post. 
  • Our appointment system is open as usual. Avoid booking appointments at other service points than the one closest to you, even if there are available appointments at other service points. 
  • If you cannot attend an appointment at our service point, remember to cancel your appointment in the appointment system. An unattended appointment that has not been cancelled will cost you 50 euros.
Thank you for following these instructions and for helping us protect our customers and employees from potential infections!
 

Having an appointment is not a valid reason for crossing the Uusimaa border

Residents of Uusimaa cannot leave the region between 28 March and 19 April. Residents of other regions cannot visit Uusimaa during this period. 
 
Please cancel your appointment if 
  • you live in Uusimaa and your appointment is in another region, for example at our service point in Lahti or 
  • you do not live in Uusimaa but your appointment is at our service point in Helsinki.
More information about submitting applications is available here.

You have received a request for additional information 

As a rule, you should log in to  Enter Finland and reply to the request for additional information there.
 
If you have received a request for additional information that is reminding you to pay the processing fee, you can, exceptionally, pay it into the bank account of the Finnish Immigration Service: FI50 5000 0121 5029 82. Write your customer number and the name of the permit you are applying for in the message field. Send a receipt of the paid processing fee by email to the address [email protected] or by post to the address Finnish Immigration Service, PO Box 10, 00086 Maahanmuuttovirasto. 
 
If you have received a request for additional information asking you to show your passport or some other document at a service point of the Finnish Immigration Service, send your document by post to the address Finnish Immigration Service, PO Box 10, 00086 Maahanmuuttovirasto. Attach the letter that you received from us to the document. We recommend that you send your document as a registered letter.

You have applied for a permit abroad but you cannot travel to get the permit

If you, for some reason, are in Finland and you cannot travel to the country where you have submitted your application, we can make an exception in your case so that you can get the decision in Finland. 
 
The Finnish Immigration Service needs to know an address where to send your decision in Finland. Notify us immediately of your situation.
 
Send us your address in the same way as you would reply to a request for additional information.
 
 
The service points of the Finnish Immigration Service cannot give you the decision or the residence permit card.