Problem with signing in to Enter Finland: instructions for customers

A problem has been detected with signing in to the online service Enter Finland. If the problem occurs, the user receives the error message “session ID empty” when trying to sign in with his or her online banking credentials. In this case, the customer is not able to sign in.

We apologise for the inconvenience. We are working on fixing the problem. 

We will publish more information as soon as the problem has been fixed. Follow our customer bulletins on the page migri.fi/customer-bulletins.

If your matter is urgent, this is what you should do:

If you have received a request for additional information and have not yet replied to the request, 

• please wait patiently. You will get an additional two weeks to reply to the request. The time will start counting from the date when the sign-in problem in Enter Finland has been fixed. Even if the due date for your reply has expired by that time, you will still be able to reply to the request within two weeks of the problem getting fixed. There is no need to inform us separately that you are unable to sign in to Enter Finland. In other words, the sign-in problem does not require you to take any action at the moment. 

If you have an urgent need to submit an application,

• please wait patiently. If your current permit is about to expire, the interruption in your permits will not be taken into account since you have not been able to submit your application for a reason caused by the Finnish authorities.

If you have received a decision in Enter Finland,

• please wait patiently. You will be able to read your decision as soon as the problem has been fixed. There is no need to inform us separately that you are unable to sign in to Enter Finland. In other words, the problem does not require you to take any action at the moment. 

There is no need for a separate visit to a service point only because you are having a problem with signing in. Instead, you should follow the instructions given above. 

If you have an upcoming appointment at a service point but are unable to submit your application in Enter Finland,

• please fill in a paper application form beforehand, and mention your problem to the customer service agent receiving your application.