The new Migri.fi will make services easier to understand

The Finnish Immigration Service has launched its completely revised web pages at its familiar address www.migri.fi*. The new web pages pay special attention to customer orientation – in other words, first and foremost to the readability of the texts. At the same time as the website was revised we decided to use standard, easy-to-understand language and an informal style in texts aimed at customers of the Finnish Immigration Service.

The customer’s point of view has also been given greater weight in the structure of our web pages – that is, in the manner and order of presenting our materials. We were assisted in the planning by a user panel of immigrant background, and used experts from the Finnish Immigration Service to write the texts.

Answers given before questions are asked

Web pages are one of the most important channels of customer communication and services provided by the Finnish Immigration Service. In 2011 the web pages were visited about 430 000 times. By making the contents of its web pages easier to understand, the Finnish Immigration Service tries to answer all the most essential questions our customers might have.

By concentrating services on the Internet we are able to spend more time on decision-making, and thus shorten the processing times of applications.

The Finnish Immigration Service will listen with a keen ear to customer feedback about the web pages. Texts will be made more accurate and new content prepared as needed.

A spoken version will bring information closer to the user

In addition to their new style, presentation and structure, the new web pages contain technical innovations, such as:

• a video guide, which will help the user become acquainted with the new pages,
• a spoken version, which will enable the user to listen to the content of the pages in spoken form (Finnish, Swedish, English) and which will be of special assistance to customers who read Finnish, Swedish or English with difficulty and who understand spoken content better,
• potential for evaluating the content,
• potential for sharing the content via email and the social media,
• potential for subscribing to RSS feeds.

We will continue to develop our web pages and introduce new features in the course of the current year.

Innofactor Plc is responsible for the technical implementation of the web pages.

Further information for the media

• Hanna Kautto, Deputy Head of Press and Communications Services, tel. 071 873 3169 or 050 456 2020, email: firstname.lastname@migri.fi

* The web pages will be opened during Tuesday 6th of March. The change in the Domain Name Service takes time. If you end up at the old web pages, please try again later.