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Services Customer service You can contact us by phone, by email or by sending us a message from your Enter Finland account. At our service points, you can submit a paper application and prove your identity. Prosessing times Check the estimated pro...https://migri.fi/en/services
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Services Customer bulletins RSS (Opens New Window) (Opens New Window) Current information about processing of asylum applications submitted by Iranians Type: Press release Publication date: 15.4.2026 13.00 All earned income and allowances will aff...https://migri.fi/en/customer-bulletins
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28.4.2026 | We continue improving our service, and feedback from our customers is valuable.https://migri.fi/en/-/would-you-like-to-take-part-in-a-customer-satisfaction-survey-for-the-finnish-immigration-service-7
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Interviewing and filming of customers Whenever you interview or film our customers for example at our premises, you must always ask permission from each individual. Asylum seekers in particular may encounter safety risks if their picture or name i...https://migri.fi/en/interviewing-and-filming-of-customers
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Residence permit Customer instructions for students The Finnish Immigration Service has prepared customer instructions in English for students who have received a study place in Finland. The educational institution can attach these instructions to...https://migri.fi/en/customer-instructions-for-students
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Permits and citizenship Customer number and diary number What is my customer number at the Finnish Immigration Service? When you submit your application, you will be given a personal customer number. From that point on, this customer number will b...https://migri.fi/en/customer-number-and-diary-number
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23.1.2026 | Savings in central government finances affect the Finnish Immigration Service's work in many ways. The agency is obliged to adjust its activities to the reduced resources. Cuts in personnel numbers will contribute to a drop in service levels.https://migri.fi/en/-/increased-customer-demand-and-reduced-personnel-resources-affect-the-finnish-immigration-service-s-customer-service?ref=newsroom
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23.1.2026 | Savings in central government finances affect the Finnish Immigration Service's work in many ways. The agency is obliged to adjust its activities to the reduced resources. Cuts in personnel numbers will contribute to a drop in service levels.https://migri.fi/en/-/increased-customer-demand-and-reduced-personnel-resources-affect-the-finnish-immigration-service-s-customer-service
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Services Service points of the Finnish Immigration Service Book an appointment in advance online . Please make sure that you bring all the necessary documents with you to the service point. Please read the instructions on the page Handling matters...https://migri.fi/en/service-points
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Permits and citizenship Service by publication If it has not been possible to serve a customer with a decision in any other way, the Finnish Immigration Service may serve the decision by publication. When service by publication is used, the Finnis...https://migri.fi/en/service-by-publication
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Asylum in Finland Social services You are entitled to receive essential social services. The reception centre where you are registered as a customer is responsible for social services. Either a social worker or social counsellor at the reception c...https://migri.fi/en/social-services
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Services Telephone service You can contact us to ask about residence permits, citizenship matters or other permit matters handled by the Finnish Immigration Service, about booking an appointment or about our online services. You can call us from M...https://migri.fi/en/telephone-service1
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Services Using the statistical service Go to the page statistics.migri.fi . Select "Applications" or "Decisions" in the top left margin. On the timeline, select the period you wish to view. You can select a period by dragging the selector. In the ...https://migri.fi/en/using-the-statistical-service
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Services Handling matters at a service point Before your visit a service point Find information on our website . Before you visit a service point, check our website Migri.fi to see if you can find an answer to your question. You can also call our ...https://migri.fi/en/handling-matters-at-a-service-point
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23.1.2026 | Savings in central government finances affect the operations of the Finnish Immigration Service in many ways. For example, the number of staff at the Finnish Immigration Service has been reduced, which will permanently reduce our services.https://migri.fi/en/-/savings-affect-finnish-immigration-service-s-customer-service-speed-up-the-application-process
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Services Safe use of online services Please keep data security in mind when using our online services. Before accessing an online service, make sure you are using the official and authentic version. When you receive an email, check that the messag...https://migri.fi/en/safe-use-of-online-services
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Services Online service Enter Finland Enter Finland is the online service of the Finnish Immigration Service. You can manage almost all permit and citizenship matters with the Finnish Immigration Service using the online service Enter Finland. Whe...https://migri.fi/en/submit-your-application-in-the-e-service
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Services Book an appointment at a service point in advance Book an appointment in our appointment system to prove your identity or to submit your application at one of our service points, if you are in Finland and you apply for: a residence permit...https://migri.fi/en/book-an-appointment
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Services Security checks at the Finnish Immigration Service Before you enter the customer facilities of the Finnish Immigration Service, you may be required to undergo a security check. Your belongings will be x-rayed. You are not allowed to bring...https://migri.fi/en/security-checks-at-the-finnish-immigration-service
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Services Frequently asked questions: Visiting a service point and the processing of applications Booking an appointment Submitting an application Handling matters at a service point Waiting for the decision Booking an appointment I have applied fo...https://migri.fi/en/faq-handling-matters-at-a-service-point