There are currently delays in replying to emails received by the customer guidance services of the Finnish Immigration Service. For the time being, more than 1,000 emails are waiting for a response. We are sorry for the inconvenience this may cause.
How to help the processing of messages
Please send your message only once. Always include your name and customer number in your message. You can also mention the diary number of the matter if you know it.
If you have emailed to the Finnish Immigration Service an additional document to be added to your application, the document will be forwarded and added to your application immediately, without delay. If you have submitted additional information to us through Enter Finland, you do not need to send the same information to us by email or post.
There is no need to worry even if you have not yet received a reply. We will reply to all messages. The situation does not affect the processing of applications.
Answers to many questions are available on our website
While you wait, please check the page Frequently asked questions to see if you can find an answer to your question there. We have published answers to frequently asked questions about many topics, such as current issues, the processing of applications, the online service Enter Finland and visiting a service point.
Unfortunately, you cannot check your application’s position in the processing queue by contacting our customer service. You can follow the progress of your application on your Enter Finland account or check the expected processing time on the page Processing times.
